Overview
Since 2019, Zendesk (ZEN) has been pushing for wider adoption of its Suite and Sunshine products from the enterprise clients. This move has been successful so far, given the 300 bps YoY increase in revenue contribution from clients with 100+ agents and solid ~36% YoY revenue growth. In addition, RPO (Revenue Performance Obligation), which represents unrecognized future revenues under contract, grew by ~57%. Much of that was driven by ~1.3x increase in long-term contracts often associated with upmarket deals. In FY 2020, the company will invest more into go-to-market areas such as