According to a recent Marketers Media report, the global helpdesk automation market is estimated to grow 33% annually to $11 billion by 2023. Earlier this month, Zendesk (ZEN), a leading player in the market, reported its second quarter results that were well received by the market.
Zendesk's Financials
Zendesk's revenues grew 37% over the year to $194.6 million, ahead of the market's forecast of $192.5 million. Adjusted EPS was $0.05 compared with previous year's $0.03 and the market's estimated $0.05.
Among key metrics, Zendesk's paid customer accounts grew to more than 149,000 compared