KBWB - Conquering Convenience: BofA's Erica Racks Up 2B Interactions | Benzinga
On Monday, Bank of America Corporation (NYSE:BAC) disclosed that its virtual financial assistant, Erica, has surpassed 2 billion interactions since its launch.
Erica, launched in 2018, has expanded capabilities to support individual and corporate clients across the enterprise, including within Merrill, Benefits OnLine, and the CashPro platform.
Bank of America said that Erica has responded to 800 million inquiries from over 42 million clients and provided personalized insights ...