ERIC - Endress+Hauser Chooses Vonage to Enhance Customer and Agent Experience Increase Productivity | Benzinga
Vonage Contact Center for Salesforce Service Cloud Voice Enables Automation and Intelligent Call Routing Capabilities for Personalised Customer Experience
HOLMDEL, N.J., June 6, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has announced that Endress+Hauser, a Swiss-based globally operating process and laboratory instrumentation and automation supplier, has chosen Vonage Contact Center for Service Cloud Voice to deliver consistent and personalised customer experience across all channels.
With a global workforce of almost 17,000, the family-owned company sought to fundamentally develop how they interacted with their customers. Vonage Contact Center for Service Cloud Voice couples their existing Salesforce CRM with Vonage Contact Center, bringing more automation, intelligence and engagement capabilities to the organisation on a global scale.
"Endress+Hauser was founded more than 70 years ago. While we are proud of our history, we want to ensure we are ready for the future," said Rob MacKenzie, Corporate Director Sales Excellence at Endress+Hauser. "We have staff working across different communication channels. In all channels, our people ...