ROKU - Roku's New Update Leaves Users Locked Out Until They Agree to Dispute Terms | Benzinga
Roku Inc (NASDAQ:ROKU) faced backlash from users nationwide after implementing a mandatory agreement to new dispute resolution terms, which included forced arbitration, effectively barring users from participating in lawsuits against Roku.
Users found their devices inoperable until they agreed to these terms.
A critical update to the terms introduced an “Informal Dispute Resolution” process, requiring legal complaints to be addressed directly with Roku’s legal team first, TechCrunch reports.
This change, made last fall but only recently enforced, has sparked user frustration on ...