ORCL - LivePerson: A Cautionary AI Story

2024-02-25 09:17:21 ET

Summary

• Today, we take a deeper look at LivePerson, whose shares have dropped over 95% since February 2021 as its AI bot technology loses popularity.
• The company's restructuring has resulted in expense savings and the exit of non-core businesses, but profitability remains elusive.
• LivePerson aims to transform voice conversations into messages with AI bots, targeting a large addressable market in customer service.
• Can the company turn things around in 2024? A full investment analysis follows in the paragraphs below.

You never change things by fighting the existing reality. To change something, build a new model that makes the existing model obsolete . ? Buckminster Fuller

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