NOW - Bell Canada and ServiceNow to transform the telecommunications service experience for Canadian businesses | Benzinga
Bell to integrate leading technologies with the ServiceNow platform tailored to the unique needs of the telecommunications industry, and leverage FX Innovation's deep industry expertise to deliver exceptional value and service.
MONTRÉAL and SANTA CLARA, Calif., Nov. 29, 2023 /CNW/ - Bell Canada, Canada's largest communications company, and ServiceNow (NYSE:NOW), the leading digital workflow company making the world work better for everyone, proudly announced today a collaboration to help transform the telecommunications service experience for Canadian businesses. With unparalleled capabilities in the Canadian market, Bell will integrate leading technologies with the ServiceNow platform tailored to the unique needs of the telecommunications industry, leveraging FX Innovation's deep expertise to deliver exceptional value and service to Bell's business clients.
Bell's investment in ServiceNow's solutions underscores its commitment to business client empowerment and sets a new benchmark for excellence in the telecom sector. In response to customer demand for simplification, the platform will offer Bell's customers streamlined service provisioning, improved operational efficiencies, and a more intuitive user experience.
A first in Canada, ServiceNow's Service Bridge application will enable Bell and Bell's ServiceNow customers to connect processes and facilitate interactions throughout the customer lifecycle, and will benefit clients with:
- Purpose-built telecom solutions that align with unique business needs, ensuring more efficient and effective service delivery. What once may have taken days or weeks will be delivered in just hours or days.
- Powerful automation capabilities that will enable ...