SIRI - Caught In Subscription Maze With SiriusXM? Audio Entertainment Firm Faces Lawsuit Over Cancellation Process | Benzinga
Sirius XM Holdings Inc. (NASDAQ: SIRI) SiriusXM Radio, Inc. has been sued by New York Attorney General Letitia James for trapping consumers in unwanted subscriptions.
The audio entertainment company has also been criticized for maintaining deliberately long and burdensome cancellation processes.
An investigation by the Office of the Attorney General (OAG) found that SiriusXM forces its subscribers to call or chat online with an agent to cancel a subscription, then deliberately draws out those interactions as part of its strategy to prevent subscribers from canceling.