EXPI - eXp World Holdings Appoints Fred Reichheld to Board of Directors | Benzinga
BELLINGHAM, Wash., Sept. 07, 2023 (GLOBE NEWSWIRE) -- eXp World Holdings, Inc. (NASDAQ:EXPI) (the "Company") this week announced the appointment of Net Promoter® System (NPS) creator Fred Reichheld to the Company's board of directors, effective Sept. 7, 2023.
"We are honored to welcome Fred Reichheld to our Board of Directors," said Glenn Sanford, Founder, CEO and Chairman of eXp World Holdings. "For companies that value customer and employee satisfaction and loyalty, as we do, the holy grail is the Net Promoter System. Conducting regular NPS surveys with our agents and staff since 2016 is core to delivering on our agent-centric mission, and Fred shared his wisdom with our team at this year's Shareholder Summit. I am thrilled to have him on our Board of Directors and look forward to working even more closely together."
In addition to creating the NPS system, Reichheld is a sought-after speaker and best-selling author. His most recent book, "Winning on Purpose: The Unbeatable Strategy of Loving Customers," explains how NPS helps companies become truly customer-centric, experiencing profitable growth through systematically converting more customers into promoters and fewer into detractors. He is currently a Bain & Company Fellow and founder of their Loyalty practice. He graduated with honors both from Harvard College (B.A., 1974) and Harvard Business School (M.B.A., 1978).
Concurrent with Reichheld's appointment, ...