ERIC - Flowcode Chooses Vonage to Power Direct-to-Consumer Communications with APIs | Benzinga
Vonage and Flowcode launch new tool for expanded capabilities
HOLMDEL, N.J., Sept. 28, 2023 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), is partnering with Flowcode, a direct-to-consumer platform, to launch a new customer communications tool. Flowconnect, powered by Vonage APIs, allows consumers to instantly communicate with brands, small business, and service providers by integrating live chat with Flowcode's leading QR technology.
A first of its kind, Flowconnect allows consumers to scan a QR code and immediately initiate communications with a customer service team. This improves the customer experience, shortening the typical process of directing customers to a landing page or call center. The capability streamlines the customer journey ...