IBEX - Jim Ferrato to Retire as Chief Information Officer at ibex | Benzinga
WASHINGTON, April 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Jim Ferrato, Chief Information Officer, will retire June 30, 2024.
Ferrato has served as CIO of ibex since 2015. His leadership has been instrumental in the company's success, from building its award-winning BPO 2.0 technology platform to ramping up thousands of remote employees during COVID. Ferrato also led the development of ibex's groundbreaking Generative AI-powered Wave iX customer experience solutions suite, which delivers advanced, hyper-personalized, and intelligent customer and brand interactions that drive revenue.
"From the day Jim took the helm as our CIO, he has led with expertise, wisdom, and tenacity, and has never lost sight of our commitment to our clients ...