JPM - JPMorgan Chase's Gill Haus Discusses 'Best Of Both Worlds' Strategy Future Of Banking | Benzinga
JPMorgan Chase & Co. (NYSE: JPM) is adopting a product-operating model to compete with smaller, more agile financial services providers.
Gill Haus, Chase's Chief Information Officer of Consumer and Community Banking (CCB), discussed this transition and post-pandemic trends with Benzinga. Here’s an edited version of the conversation that transpired.
BZ: What motivates you?
Haus: We impact the lives of millions of Americans who may own a home, are buying their first car, using a credit card, depositing money, and traveling the world. It's rewarding to bring solutions to the market that our customers use. Using those exact solutions my team is building is even more rewarding. That joy and energy led me to pursue technology in the first place.
Being passionate about technology, to me, is cool.
I chuckle when people say, "You do all these cool things like wearing jeans and Chuck Taylor, playing video games, and coding. How did you get so cool?" I have to remind them that this wasn't the definition of cool — at least when I was in high school. Bringing together disparate ideas and creating technological solutions to complex problems is truly exciting.
How has working in a large financial services firm, as well as startups, shaped your approach?
In larger companies, you gain a deep understanding of the industry and why aligning with business goals and outcomes is essential. It's not solely about the technology; it's about integrating complex systems that may be beyond the reach of smaller organizations due to their scale and history. In contrast, you learn to be resourceful and budget-conscious at startups. At JPMorgan Chase, I believe you can have the best of both worlds — being a large organization while seamlessly integrating modern technologies, from leveraging the public cloud to harnessing the potential of AI, all while being mindful of budget constraints.