BKRIY - Bank of Ireland Group PLC (BKRIF) CEO Francesca McDonagh on Full Year 2020 Results - Earnings Call Transcript

Bank of Ireland Group PLC (BKRIF) Full Year 2020 Earnings Conference Call March 01, 2021 3:30 AM ET Company Participants Francesca McDonagh – Chief Executive Officer Myles O’Grady – Chief Financial Officer Conference Call Participants Diarmaid Sheridan – Davy Eamonn Hughes – Goodbody Chris Cant – Autonomous Aman Rakkar – Barclays Diarmaid Sheridan – Davy Presentation Francesca McDonagh Good morning, and you’re very welcome to our results presentation. 2020 was an exceptional year with myriad challenges for the people and communities we serve and indeed for all businesses, including banks. This morning, we’ll set out our full year performance. We’ll also update on a number of strategic areas, including our new cost target, further restructuring of our business model and the tipping point between branch and digital banking that we have reached. At Bank of Ireland from the start of the COVID-19 pandemic, we immediately focused our efforts on protecting

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Bank of Ireland Group PLC (BKRIF) CEO Francesca McDonagh on Full Year 2020 Results - Earnings Call Transcript