CALX - Calix Inc. (CALX) Q3 2023 Earnings Call Transcript
2023-10-24 14:05:02 ET
Calix, Inc. (CALX)
Q3 2023 Earnings Conference Call
October 24, 2023, 08:30 AM ET
Company Participants
Jim Fanucchi - VR, IR
Michael Weening - President and CEO
Cory Sindelar - CFO
Conference Call Participants
George Notter - Jefferies
Ryan Kuntz - Needham & Company
Joseph Cardoso - JPMorgan
Michael Genovese - Rosenblatt Securities
Timothy Savageaux - Northwind Capital Markets
Greg Mesniaeff - WestPark Capital
Scott Searle - Roth MKM
Presentation
Operator
Greetings everyone, and welcome to the Calix Third Quarter 2023 Earnings Conference Call. At this time, all participants are in a listen-only mode. A question-and-answer session will follow the brief prepared remarks. [Operator Instructions]. As a reminder, this conference is being recorded.
It is now my pleasure to introduce your host, Jim Fanucchi, Vice President of Investor Relations. Sir, please go ahead.
Jim Fanucchi
Thank you Kat. And good morning, everyone. Thank you for joining our third quarter 2023 earnings call. Today on the call we have President and CEO, Michael Weening; and Chief Financial Officer, Cory Sindelar.
As a reminder, yesterday after the market closed, Calix issued a news release which was furnished on our Form 8-K along with our stockholder letter, which was also posted in the Investor Relations section of the Calix website. Today's conference call will be available for webcast replay in the Investor Relations section of our website.
Before I turn the call over to Michael for his opening remarks, I want to remind everyone on this call, we will refer to forward-looking statements, including all statements the company will make about its future financial and operating performance, growth strategy, and market outlook and actual results may differ materially from those contemplated by these forward-looking statements. Factors that could cause actual results and trends to differ materially are set forth in the third quarter 2023 letter to stockholders and in the annual and quarterly reports filed with the SEC. Calix assumes no obligation to update any forward-looking statements, which speak only as of their respective dates.
Also in this conference call, we will discuss both GAAP and non-GAAP financial measures. A reconciliation of GAAP to non-GAAP measures is included in the third quarter 2023 letter to stockholders. Unless otherwise stated, all financial information referenced in this call will be non-GAAP.
With that, it is my pleasure to turn the call over to Michael. Michael, please go ahead.
Michael Weening
Thank you Jim. In the third quarter of 2023 the Calix team continued our track record of improved financial performance across four measurable objectives that we've outlined for investors. First, deliberate revenue growth continued as we achieved our 10th consecutive quarter of sequential growth while delivering record revenue. Our demand frontier remains strong as broadband service providers, who we call BSPs, continue to recognize that building fiber is not enough. A speed as a go-to-market strategy will not win in the long term.
At Connection, our Customer Success and Innovation Conference held last week, we focused on how BSPs can transform their business with the Grow Your Community playbook, which is their recipe for success as they take on the legacy and consumer giants. The playbook clearly lays out how a BSP can leverage the Calix platform and manage services to simplify, which yields the highest margins in the fastest time to market, excite, which creates the subscriber experiences that yield the highest net promoter stores, and grow for their investors, for their members if they are cooperative, and for the communities they serve.
Second, gross margin expansion continued with our fifth consecutive quarter of margin growth while we delivered record gross margin as strategically aligned BSPs continued to expand their use of the Calix platform and managed services to achieve their business and financial goals.
Third, we executed disciplined operating expense management following the model outlined in the investor letter and continue to invest wholesomely to take advantage of the once-in-a-generation growth opportunity ahead.
Fourth, ongoing predictability continued as we met or exceeded the guidance that we laid out for investors in July. In third quarter, I continued to invest a significant amount of time, meeting with customers, prospects, partners, and team members. I have just returned from our most successful Connections ever. Attendance set a new record at almost 3,000 attendees, and the excitement in the room was palpable as Calix is perfectly positioned to be the catalyst for the biggest disruption our industry has ever seen.
Our mission and the disruption we are enabling with evidence on the main stage, which you can see on the videos at calix.com. Tombigbee Fiber shared how their cooperative leveraged the Calix platform and managed services to beat the industry's norm of a new broadband provider requiring seven years to get to cash flow positive. They achieved cash flow positive in two and began generating seven-figure monthly profits in year three.
In addition, they launched Spark in two weeks for employees and subscribers to protect children from cyberbullying and deployed SmartTown to cover nine football fields with a return on investment that was significantly higher than traditional advertising. It is easy to see why their net promoter score is 91. Hunter Communications shared their journey from serving businesses to serving the entire community by leveraging the end-to-end Calix platform and managed services such as Smart Home and Smart Bids.
Our platform and managed services have enabled their team to lead their market with average online reviews of 4.8 out of 5 when competitors are as low as 1.1, exceeding 30% take rates in only 18 months and growing revenue by 300% and EBITDA by 400%.
United Fiber founded in 1937 as an electric cooperative shared how by leveraging the unique Calix broadband platform and growing managed services portfolio, they transformed their own economics. Broadband review has enabled them to freeze electric rate increases since 2015 and return 9 million to members. They were told it would take 12 years to achieve cash flow positive and they did it in four. They have continued that success, growing to 32,000 subscribers across 45 communities.
Through the quarter, our broadband platform continued to enhance our partner ecosystem that enables BSP success. Most notable, we announced a significant expansion of our partnership to a joint roadmap with NISC, the leading OSS, BSS and solution provider to rural broadband and electric cooperatives.
Our ongoing focus on our purpose-driven culture, which is constantly evolving to meet the needs of our team members, customers, and partners, remains a focal point and a key driver on why people want to join Calix.
In the investor letter, we highlighted that the industry continues to acknowledge our culture and products through awards, such as the Best Tech Culture from TMC, and Calix Marketing Club winning a technology award for superior marketing insights and analysis. It remains a great time to be part of the Calix team as we continue to embrace the notion of constant improvement through our better, better, never best mind-set. And our leadership team continues to believe that we're just getting started.
Before I close, I'll turn it over to Cory to expand on the team's stellar performance in the third quarter. Cory?
Cory Sindelar
Thank you, Michael. The Calix team again executed well across the board, and we delivered our 10th consecutive quarter of sequential revenue growth, with record quarterly revenue of $263.8 million. We also saw our fifth consecutive quarter of gross margin expansion, with non-GAAP gross margin of 53.8%, an increase of 100 basis points from last quarter.
This improvement in gross margin was due to the continued expansion of our platform and managed services, plus a small product shift to intelligent access edge from revenue edge, and the sell-through of a lower amount of systems with excessively priced components. I'm also pleased to deliver that we delivered our second consecutive quarter of double-digit free cash flow.
As we have said previously, the added benefit of our platform model is a low SKU count and component fungibility between SKUs. This allows us to better manage our inventory levels and have the right inventory at the right time to meet our customers' demand.
During the third quarter, we saw continued improvement in component lead times, and our purchase commitments decreased by $27 million from the second quarter to $227 million. This is down $143 million after peaking a year ago at $370 million. As component lead times continue to normalize, we expect to see further reduction in purchase commitments, an improvement in inventory turns, and a reduction in supplier deposits. These reductions in working capital requirements combined with sequential revenue growth, expanding gross margin, and disciplined OpEx investment will result in significantly more free cash flow.
We expect to continue to generate double-digit quarterly free cash flow and more than $100 million of free cash flow in 2024, further enhancing our already pristine balance sheet. Back to you, Michael.
Michael Weening
Thank you, Cory. With our unique platform and managed services model and a clear ability to innovate at a pace that has never been seen before in this industry, we remain excited about the opportunity ahead for Calix and our strategically aligned BSP customers and partners. They are leveraging our end-to-end partners, platform, clouds, and growing ecosystem of managed services to deliver offerings across residential, business, education, and the communities they serve, growing market share and subscriber satisfaction, thereby delivering high margins and cash flows that are the envy of the industry.
Backed by our unique broadband platform and managed services model and unmatched financial strength, we are uniquely positioned ahead of the tens of billions of stimulus dollars that is expected to positively impact the market over the many years to come. This is a once-in-a-generation opportunity, and we are just getting started.
Jim, let's open the call for questions.
Jim Fanucchi
Thanks, Michael. Kat, we're ready to open the call for Q&A.
Question-and-Answer Session
Operator
Thank you. [Operator Instructions] Our first question comes from George Notter from Jefferies. George, please proceed.
George Notter
Hi, guys. Thanks very much. I wanted to ask about the customer inventories in the shareholder letter. I think you guys mentioned the revenue edge products were down about 6% sequentially. Can you talk about how much -- I think this is actually the third quarter in a row where you guys have been bleeding down those inventories. But can you talk about how much inventory is left out there? And then also, when might you exhaust that customer inventory in terms of your attempts to bleed that down? Thanks.
Michael Weening
Hey George, thanks for the call, for the question. George, this is a function of lead times. So as lead times continue to come in not only for us and our vendors, but for our customers, they're continuing to manage down their buffers. And we've been seeing this from the beginning of the pandemic. We've been using the information that we have to help them with those inventory decisions. And so we did all of this while continuing our sequential growth in a predictable fashion. So we'll just continue to do it. It's hard to say where that will level out. But clearly, they're getting further along with managing to an appropriate buffer level given the inside the lead times that we're currently giving them.
George Notter
Got it. And then do you have a sense for how much that inventory might be? Can you talk about it in terms of weeks or months of inventory? What sense do you have for how much is out there?
Michael Weening
So George, it's a matter of their comfort level of where do they level out at. And so I think this is one of those adjusting things that happen over time. Coming out of the pandemic-induced supply chain crisis, they clearly had more inventory than they wanted. And as they get more supply certainty, they're going to adjust that down over time. So I can certainly understand why investors are sensitive to this issue. Right? There's lots of other companies out there reporting challenges. But nothing has changed in our business. We continue to use the information that we have available to us and manage these buffers and continue to meet their subscriber demand.
George Notter
Just to follow on that, is it possible to give us a sense for where your lead times are now in terms of weeks or months, in terms of product deliveries?
Michael Weening
Yes, our stated lead times are between 12 and 14 weeks right now.
George Notter
Great. Okay. And then I guess I can assume from the dynamic you guys are seeing, I assume the rate of consumption. Obviously, you guys see when customers operationalize products in the network. But I guess the question here, I assume the consumption or people operationalizing products in the network, I assume that consumption is greater than your revenue run rate right now.
Michael Weening
The consumption we use on a weekly basis keeps going up every single week. So that's them growing their rate of usage, like deployment, faster and faster every single week. And that's a factor of them winning. So as we continue to help those customers win in their markets, and if you watch Connections, you'll see a myriad of customers presenting on stage. And what they talked about was not the legacy mind-set of homes passed or the legacy mind-set of get to 20% or 25% market share. They all talked about they are going to get to 60%, 70%, 80% market share and grow. There was one customer who was up on stage that said they're currently 32,000 subscribers and their target over the next 18 months was to go to 50,000.
And so those are the factors that we're focused on, not burning down inventory, but actually significantly growing their penetration in their market, their dominance of their markets. And then that will just take care of itself, which is what it's doing because it goes up every week.
George Notter
Thank you very much.
Operator
Our next question comes from Ryan Kuntz from Needham & Company. Ryan, please proceed.
Ryan Kuntz
Good morning. Thanks for the question. First of all, housekeeping, did you have any 10% customers in the quarter? And within the larger customer sense, the medium and large, how would you explain kind of the spread of customers in there? I mean, you obviously have two large customers, one in each segment. Are they still pretty dominant within those segments? Thank you.
Michael Weening
Hey, Ryan. Thank you. So for your first question, no, we did not have any 10% customers inside the quarter. And the attribution of our large and medium sized customers is consistent with prior quarters. We saw continued strength in each of those customers into the third quarter.
Ryan Kuntz
That's super helpful. And as far as you know this makeshift we talked about with the intelligent access, how should investors think about that in terms of that makeshift? Is that primarily inventory driven and it gives you greater footprint in the in your customer base as you see a makeshift toward access?
Michael Weening
Yes right so remember when we talked we're here in the last quarter we talked about how we anticipated a shift into the intelligent access edge as customers finish their seasonal network builds and obviously how we're managing our business that means we're going to have the opportunity there to manage customer buffers on the revenue edge side. So it's exactly played out the way we thought it would and as we look forward to the fourth quarter it's going to kind of reverse back the other way that seasonality will come back out and you will see the revenue edge pick back up relative to Q3.
As we say every single quarter I wouldn't read anything in the mix, right? It goes up and down and mixes left right it goes up and down based upon customer requirements. There are nothing that you can read into mix that are indicative of the future because the fact that it's just moving back and forth as we ship more to one customer who needs more of this and another one needs more of that, once started you know one's in a southerly market and therefore can build through the winter another one can't because they're in Minnesota so or in Canada so nothing should be read into mix in any way shape or form. And then with regards to the inventory issues when you talk about the DSOs if there's a question with regards to inventory issues go look at the DSOs right Cory?
Cory Sindelar
Yes, yes. Correct.
Ryan Kuntz
Makes great sense. Thanks for having me.
Operator
Our next question comes from Samik Chatterjee from JPMorgan. Samik, please proceed.
Joseph Cardoso
Hey thanks for the question guys. This is Joe Cardoso on for Samik. If I look across the platform expansion this quarter we're seeing a bit of a slowdown on a relative basis when compared to your strong execution prior quarters. I guess how or how are you or should we I guess be thinking about that, is it more related to timing or are you seeing more prudent customer behavior in the current backdrop? Just curious to hear your thoughts on that front and then maybe if I could just squeeze my second one on the managed services front that continues to hum along as you think about your nine offerings where are you seeing the most traction today and then as you think about the recent additions in the form of bids in town how have those been tracking? Thanks for the question guys.
Michael Weening
Right. So the first one on revenue, there's there's something that's out in the marketplace and that's the broadband stimulus. And so we've been through many broadband stimulus programs the last couple of decades. We're a 24 year old company who is as I said on stage at Connections founded in the United States and over those 24 years we did broadband stimulus, Connect America fund, Connect America fund 2 which was a surprise, the rural digital opportunity fund and now there's two programs that are key to our customers and they're in the market. The first one is A-CAM the Alternative Connect America Cost Model say that quickly five times which is an OpEx subsidy and is around a $20 billion program. And B, which we've all talked about which is a CapEx incentive that dwarfs all four previous programs around 42 billion. Both of these programs have significant fine print and this is really important because this is what our customers are working through right now.
With all the fine print they're looking through which is right for them because they've been told very clearly that they cannot participate in both. And if that's the case, having been through this before our customers are going through this period of evaluation on how they are going to take advantage of these programs and this time around it's much more complex with massively larger dollars in play.
So as we go through this, we are managing the business on the conservative side 1% to 4% continued sequential growth as is the case for our platform model for the next few quarters until we see that government fund flowing. You know clearly there's a tsunami of funds coming into this space in the near future. Look at those two programs A-CAM at 20 billion, B at 42 billion and our customers just need to work through that. The good thing is we're right beside them. We've done over 450 consults, which are, how do you engage with investors? How do you understand government funding? How do you participate in that funding? We help our customers do their submissions. We're right beside them. So as fast as it can happen, we will be right there to make it happen.
And now as for the managed services, as I said in my opening remarks, if you watch the Connections sessions online, you'll see the excitement as we rapidly expand our business model. And across the entire business, we believe platform and managed services growth will continue unabated, like at this massive pace. And so, and for us, to your question on SmartTown and SmartBiz, they actually went into production with customers in August. The excitement around SmartBiz products is incredible as our customers look at this as a high margin opportunity to grow their business. And in most cases, they have no offering for this segment because people are taking enterprise class products, scaling it down to the baker, and that just doesn't work.
So they look at this as a massive opportunity to grow margin and add value to the small business. And on the SmartTown side, customer after customer after customer is realizing how incredible an opportunity that is to support their community. And the big announcement that we made at Connections is that we've made it so as part of their base licensing model, that they can also expand SmartTown and create a secure network for all first responders, which honestly I would think that's one of the few things most people applaud on stage. But as soon as I said that, there was a massive round of applause because they care about their communities and they're super excited.
So how am I with regards to growth trajectory? Well, in essence, both of those products became saleable in August and they're flying. All I have to do when I was at Connections is say to a customer on SmartBiz, it allows you not to buy this other product, which I will go unnamed, and I could guarantee you'd get a fist bump because they all want to not buy it, they want to buy us. And so great trajectory ahead.
Joseph Cardoso
Thank you, Michael, appreciate all the colors. Thanks guys.
Michael Weening
Great question, thanks.
Operator
Our next question comes from Michael Genovese from Rosenblatt Securities. Michael, please proceed.
Michael Genovese
Thanks, good morning. I guess, can we talk about RPOs and maybe what your expectation for reacceleration in the year-over-year growth in RPOs, when we could see that and what would drive that? Would it be adding more cloud customers or, renewals of these three-year contracts? Just comments on RPOs would be helpful? Thanks.
Michael Weening
Thanks, Mike. So like we said in the prior calls with RPO, if we go back and look at the last two years and we try to analyze those trends, there's not a lot that you can infer from Q1, Q2, and Q3. What you can infer is that your fourth quarter is the strongest quarter. And so that's a function of two things, we think. We think that's largely due to the excitement coming off of connections. And the timing of when their fiscal calendars or budgets are being set begins with the calendar year. There's a combination of those two things. So if you go back in time, you tend to see a nice big bump in the fourth quarter. We have no reason to believe that won't continue here in this year. Certainly after all the level of excitement that we saw in connections, we certainly have more things on the truck to sell. So that's about all we can say about that, Mike.
Michael Genovese
Okay, can you talk a little bit more about, or talk a little bit about the sort of rebranding of the cloud products? I mean, I noticed the names were changed. Was there, is there anything else behind that or just different names?
Michael Weening
No, no, so as we announced on main stage, we announced why we did it. And the reason why we did it is because one of the things that our customers said to us is that marketing cloud is too, saying calling it marketing cloud is too limited. And they were right. Because marketing cloud infers that you're just selling something to somebody, right? When in fact, what we're doing with marketing cloud, marketing cloud is, as the new name indicates, it's the engagement engine. It's an engagement engine around all interactions. And this is really important as we evolve into more customer journeys. And a customer journey incorporates all the different elements from the acquiring the customer at the very beginning, to retaining the customer, and then to growing. And also through that life cycle, through that entire journey or life cycle, ensuring that at all times, you're engaged with them around what's happening.
So for example, let's say an excavator knocks out, rips up your fiber because they cut up a line, right? That is where Engagement Cloud will become engaged. It'll actually run as a campaign, send a text message to the customer, and it'll say, hey, we're out for 30 minutes because an excavator ripped up the fiber, which happens shockingly a lot, despite all of the signs. And it's all around how to engage with that customer.
The other part of it, and this is the big shift, is that one of the things we've been talking with customers, and I'm a huge believer in this, is that when you're doing good things for an end subscriber, doing things and just hoping that they know you do good things is a really bad strategy. You actually have to constantly remind them. So if Cory was my customer, I would say, hey Cory this month, we stopped a cyber bullying attack. We saw it with Bart [Ph]. We stopped this many viruses, this much phishing, all these different things. You had these speeds. You were doing all this kind of stuff. So Cory takes a glance at it and he goes, oh, I never even knew you were doing that for me.
So that in the future, if a bad thing happens, consider it that you're making goodwill investments in the bank, and that if a bad thing happens, well, now you're withdrawing from that bank account, but there's a huge balance to draw from, and the customer is less apt to be angry at you in return, because they've been reminded nonstop for four years that their experience has been incredible. So that's the mentality. That last part is really the key element around why we did it and called it Engagement Cloud.
On the Service Cloud, we just moved it from support, which again suggests that it's just a call center support scenario, where we really think of it as much more than just support. It's actually everything we're doing around field service, dispatching, but also having the technician do upsell, cross-sell, we're in their home. So it's how do you service the customer end-to-end, versus just supporting them if they have a one-time problem.
So no, the naming was consciously debated over two years, which is about as painful as going to the dentist. But we finally got to the right name with our customers and internally, and that's what we aligned it to. And frankly, it better reflects the future of those clouds.
Michael Genovese
Great, that's helpful. I have, I don't mind, I hope you don't mind, I have a couple more questions, hopefully quick. Just so great, so I mean, could you, I haven't heard any type of reiteration of the forward guide for 2024 on this call. So I wanted to ask about the expectations for growth in 2024.
Cory Sindelar
Yes, Michael said in his last response that we believe for next year, we're going to manage this business, given the indecision by our customers around government funding, to the lower end of 1% to 4% sequential quarterly growth. So we're going to be targeting 1% to 4% sequential growth, that's the target for next year. And but the key thing from us is you're going to see, you're going to see sequential growth.
Michael Genovese
I'm sorry, that's the guidance for each quarter, is 1% to 4% sequentially?
Cory Sindelar
Yes, it'll be at the lower end of that range until we see the government funding starting to flow.
Michael Genovese
Okay, great. And then last question is just you gave us the lead times now, what were they before COVID and all the supply chain issues? Was, were they similar to now or were they different?
Cory Sindelar
[Indiscernible] Only prior to the pandemic, they range between 10 and 16 weeks, depending on the component, like the components that were included in it. So you have some simpler chip sets, you have more complex chip sets. So it was in around the range that we're currently in. So about our lead time for inventory purchases. So it was a little bit tighter window than that, Mike.
Michael Genovese
Great, thanks so much.
Operator
Our next question comes from Tim Savageaux from Northwind Capital Markets. Tim, please proceed.
Timothy Savageaux
Hi, good morning. Sorry about that.
Michael Weening
Morning.
Timothy Savageaux
And I guess I'd ask this question in the context of both Q4 and given your comments there about expectations for next year, have you seen some nice sequential increases in gross margin thus far this year, including in Q3, despite some pretty modest sequential growth and despite weakness in revenue edge. I don't know if that really matters from a mixed standpoint. As you look in Q4, you have that kind of flattening out a bit. And I wonder, since we are talking about 2024, what sort of gross margin trajectory you might expect to go along with that. So a couple of different questions about both Q4 dynamics on gross margin and next year and to what extent that is impacted by the level of revenue growth. Thanks.
Michael Weening
Yes, so the scenario we outlined last quarter is playing out the way we expected. So we saw higher gross margins in the third quarter driven by continued expansion of our platform and managed services, that shift from revenue edge to intelligent access edge as they finished out their network builds and bleeding off some of that component that we paid in the spot market. So we are getting to the end of that.
In the fourth quarter, those same dynamics are at work. We are going to see continued adoption of our software and platforms. That will help on the margin line. We will see a shift backwards, back to revenue edge, away from intelligent access edge as that seasonality dissipates. And then we are going to see the continued runoff of those excess components. So we are going to be, we obviously took the guidance up a little bit for the fourth quarter. So those one-time charges will now be behind us in the rear view mirror as we exit the year. That obviously sets us up at a higher base going into 2024. So for 2024, we are going to reaffirm our long-term target model of 100 to 200 basis points on a higher base coming out of 2023.
Timothy Savageaux
Thanks very much.
Michael Weening
Are we there, Jim?
Operator
Our next question comes from Greg Mesniaeff from WestPark Capital. Greg, please proceed.
Greg Mesniaeff
Thank you. Thank you for taking my question. Given the visibility you have on the fourth quarter and on 2024, and given the shift that we have started to see from the smaller customer base to the mid-sized customer base, do you see that trend continuing into the fourth quarter, into 2024? And assuming it does, how does that alter the pricing and the competitive dynamics of your products in the marketplace? Thanks.
Michael Weening
So it doesn't, and yes, it will continue. All these disruptions start from small and work their way up to the larger customers. And we've said that for many, many years now. And you're going to continue to see that trend. You're going to continue to see the medium segment grow. It's going to grow from customers that finally move up into that category from the small. And the ones that are existing there are going to continue to grow. And we may see some further expansion in terms of other tier 2s adopting the model as we move forward.
Cory Sindelar
But I want to be really clear from a philosophy point of view. Like, really clear. We don't chase revenue. We do not. So we are, our goals as a leadership team on behalf of our investors are to grow margin and drive cash flow. Because those are the outcomes that investors value in this market. And it's become really clear between who are the winners and the losers. And the platform market will make our investors a winner.
And so what we won't be doing is sacrificing margins to win revenue. That's not what we do. Right from the get-go, everything has been focused on finding strategically aligned broadband service providers who understand the value of our platform and are willing to pay for it because they make a shed load more money when they use our platform. And so what's going to happen, and this is already happening, is that those bigger customers are starting to see if they watched main stage and saw United Fiber, Tombigbee Fiber ALLO, all these other companies talking about how they're achieving market shares north of 60%, NPSs that would make Apple jealous, and huge margins that allow them to be cash flow positive at a third of the time that others take.
And so they start to realize that what's the difference between me as a big company and the Calix customer? One thing, they're using our platform. And that platform differentiates them in the market. And so as they start to hurt from our customers bringing them the pain, they'll start to realize that they need to actually align or die. So that's where we're going to go.
Greg Mesniaeff
Thank you for that.
Operator
Our next question comes from Scott Searle from Roth MKM. Scott, please proceed.
Scott Searle
Hey, good morning. Thanks for taking my questions and a nice quarter in a difficult macro backdrop. Mike, maybe to dive in on some of the managed services side, it seems like there's finally momentum building around some of the potentially larger opportunities, specifically SmartBiz, which has been incubating for a while, seems to have a lot higher revenue opportunity attached to it. And the recently announced SmartMVU as well, seems like it's pretty intriguing in terms of the revenue opportunity, guys.
I was wondering if you could provide a little bit more color in terms of how we should think about success within those marketplaces. How does that ramp up? And what does that business model really look like as we get out into mid 2024 in the back half of next year?
Michael Weening
Well, so SmartBiz has taken off like crazy. And the reason why is because it's, our customers were the ones who identified this opportunity. The way that they were dealing with small businesses is they really had went at it in two ways. One, they did nothing other than provide a wireless router and a connection, which is very little value for the small business. Or two, they were taking enterprise class technologies that are very complex and require an IT organization installing them into the small business, which meant that first of all, they made no margin. It was like crappy hardware margins for them. It's a retail of hardware into the baker. But more importantly, when that hardware went down and the baker didn't have an IT organization, it meant significant operating costs because they would have to support it.
So there's been this significant gap in the marketplace. And so we closed it. And yes, you're right. If I mention around SmartBiz now that it went into production in August, in our 23.3 release, which is the second week of August, it went into production. And every single customer is like super stoked because they're like, you've just nailed a massive gap in the market. And we have, as I announced, we have a number of small expansions that allow them to do things like cover a marina, covering an RV park, those different things. It's pretty great. And then on an ASP side, yes it's significantly higher.
And so that's a great growth opportunity. But the way that we deal with that higher ASP, if you'll remember when we talked to you, is that we think about the opportunity, which is $1 to $10 a month, and then we blend that into the $1 to $10 because small businesses in any market are going to be between 5% and 10% of the subscribers. So that's the first one.
On SmartTown, look, SmartTown is like BART. I would say BART will have a significant momentum and SmartTown, because those are our customers doing the right things for their community and what they drag is everything else because the customer realizes that we have uniquely positioned them to position their brand up against the legacy giant in a way that no one else is. So for example, with SmartTown, they go and they sit down with the mayor and say, and the superintendent of the schools and say, let's make it so that children can roam around town and have broadband and close the digital divide whenever they do homework. Oh, by the way Mr. Mayor or Mrs. Mayor, would you like it so that the first responders who have an iPhone that you're paying a mobile carrier for, a lot of data charges, would you actually like them to be on a secure network and let their laptop be on a secure network so that you can have this opportunity to offload that, reduce your costs, partner with us? And that builds a great relationship with the community. And I was very blunt on stage. The way a customer described what we're doing with first responders and the reason why our leadership team instantaneously decided to include that as part of their ongoing subscription charges with us, as opposed to an incremental charge with first responders, is because we do believe that will save lives.
And the story the customer said was, in a lot of rural America, there is no 5G. Cell phone service, as we know logically. To install a cell phone tower, whether it's in a large city or in rural America, costs the same amount, $250,000 to $400,000 for a tower, right. And so if you're going to put it in a small town of 2,000 or 3,000 people, it's not going to reach out to that farm. What happens is, the story he told was, we frequently will have an ambulance or a police officer drive down the street, lose cell phone service, and they're trying to find someone who crashed their motorbike cycle in a ditch. Or they're driving up to a farm for a 911 call to save a life because someone's having a heart attack, and they have no cell phone service. They have to go and grab the landline and phone in.
And what's going to happen with our customers when they turn this on, is that that police officer looking for that motorcyclist is going to have connectivity as they go through when their cell phone service drops. And when they drive up to that farm that has no cell phone service, they're going to connect securely over that farmer back into the back office, and they're going to be fully connected so that they can save that life. And so if you think about the significant magnitude of those changes that we implemented, it represents a huge opportunity for our customers to basically eliminate the big soulless giants who do not care about rural America. So yes, I'm pretty damn excited.
Scott Searle
And maybe to just follow up on my second question, in terms of the outlook, it sounds like you're continuing to reiterate the long-term guidance of 10% to 15%, albeit towards the lower end of that range in 2024, where I think consensus expectations are, in combination with improvements in the gross margin of another 100 to 200 basis points off a higher number in 2023 than originally expected.
On top of that, though, I'm hearing you talk more and more about BEED, whereas historically I think the company had indicated, hey, look, don't get too big on government programs. They're unreliable. The timing can slip, etcetera. But it seems like that's coming more and more into the conversation, more visible now, given where these programs are in terms of deploying the capital. And it sounds like with 450 consults, you guys have a significant exposure on that front. So I guess in terms of looking at 2024 and going into 2025, it sounds like we should be looking for an inflection as we get into late 2024, 2025, as you start to get more visibility on the BEED front and other programs in terms of subsidies and rollouts. Am I thinking about that the wrong way, or how should we be thinking about that longer-term picture?
Michael Weening
You are, by the way. By the way, you literally took the words out of my mouth. So you're thinking about it exactly right. So we're managing the business on the conservative side to 1% to 4% sequential growth quarterly on quarter on quarter as we work with our customers as they make that complex decision, do they do A-CAM or BEED? It's an either or. And this has led to a lot of conversations. And as you said, there is a tsunami of money coming. And we're deeply embedded with our customers. As I also stated, we already done 450 consultations on funding and A-CAM and BEED, helping our customers understand which is the decision they should make and how do they go after that $65 billion worth of funding, which is, I can't say any other word but tsunami that's coming down the path.
So your statement of seeing an inflection point in the latter part of 2024, early part of 2025, perfectly stated. And that's exactly how you should think. Meanwhile, we will continue to manage through it at a conservative level through 2024 as our customers make those decisions. And off we go.
Scott Searle
Great. Thanks so much.
Operator
This concludes our question and answer session. I would like to turn the floor back over to Jim Fanucchi for closing comments.
Jim Fanucchi
Thank you, Kat. Calix leadership will participate in several investor events during the fourth quarter, both in person and virtually. Information about these events, including the dates and times and publicly available webcasts will be posted on the events and presentation page of our website at calix.com. Once again, thank you everyone on this call and webcast for your interest in Calix and for joining us today. This does conclude our conference call. Have a great day.
Operator
This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation. Goodbye.
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Calix, Inc. (CALX) Q3 2023 Earnings Call Transcript