GIB - CGI Inc. (GIB) Q4 2023 Earnings Call Transcript
2023-11-08 13:44:10 ET
CGI Inc. (GIB)
Q4 2023 Earnings Call
November 8, 2023 09:00 AM ET
Company Participants
Kevin Linder - Senior Vice President, Investor Relations
George D. Schindler - President and Chief Executive Officer
Steve Perron - Executive Vice President and Chief Financial Officer
Conference Call Participants
Thanos Moschopoulos - BMO Capital Markets
Paul Treiber - RBC Capital Markets
Richard Tse - National Bank Financial
Divya Goyal - Scotiabank
Stephanie Price - CIBC
Jerome Dubreuil – Desjardins
Rob Young - Canaccord Genuity
Daniel Chan - TD Cowen
Presentation
Operator
Good morning, ladies and gentlemen, welcome to CGI's Fourth Quarter Fiscal 2023 Conference Call. I would now like to turn the meeting over to Mr. Kevin Linder, SVP of Investor Relations. Please go ahead, Mr. Linder.
Kevin Linder
Thank you, Collin, and good morning. With me to discuss CGI's fourth quarter and fiscal 2023 results are George Schindler our President and CEO; and Steve Perron, Executive Vice President and CFO.
This call is being broadcast on cgi.com and recorded live at 9:00 A.M. Eastern Time on Wednesday, November 8, 2023. Supplemental slides as well as the press release we issued earlier this morning are available for download along with our fiscal 2023 MD&A, audited financial statements, and accompanying notes, all of which have been filed with both SEDAR+ and EDGAR.
Please note that some statements made on the call may be forward-looking. Actual events or results may differ materially from those expressed or implied and CGI disclaims any intent or obligation to update or revise any forward-looking statements whether as a result of new information, future events, or otherwise. The complete Safe Harbor statement is available in both our MD&A and press release as well as on cgi.com. We recommend our investors read it in its entirety.
We are reporting our financial results in accordance with International Financial Reporting Standards or IFRS. As always, we will also discuss non-GAAP performance measures, which should be viewed as supplemental. The MD&A contains definitions of each one used in our reporting. All of the dollar figures expressed on this call are Canadian unless otherwise noted.
I'll now turn it over to Steve, to review our Q4 financials and then George will comment on our full year performance and business and market outlook. Steve?
Steve Perron
Thank you, Kevin, and good morning, everyone. I'm pleased to share with you the results of our fourth quarter fiscal 2023.
In Q4, we delivered $3.51 billion of revenue up 8% year-over-year or up 2.2% when excluding the impact of foreign exchange. Constant currency growth was 3.4% in Europe and 1.1% in North America. From an industry perspective, we had growth across four of five sectors with particular strength in both health and government growing at a combined rate of 7.2% in constant currency. Government continues to be CGI's largest vertical markets now representing 37% of revenue, up 200 basis points when compared to the prior year. CGI delivers services and business solutions to support our government clients with their mission critical function such as cybersecurity, logistics, financial management and citizen services. IP as a percentage of total revenue was 22.6% in the quarter with the vast majority contracted as longer term recurring engagements.
Overall, IP revenue growth was 4.1% percent in constant currency, with more than half comprised of software as a service arrangement, which were up 300 basis points from the prior year. IP constant currency revenue growth was strongest in government and financial services, our largest IP revenue basis. Government represents the largest proportion of our IP revenue base, which is at 47% of total IP revenue, and financial services represent the single largest commercial revenue base, which is at 26% of total IP revenue. Our IP solutions become even more attractive to clients in times where discretionary capital is constrained as they shorten the business cycle from decision to realization of business value.
We once again add the strong quarter of overall contract wins booking $4 billion in the quarter, up 10% year-over-year for a robust book-to-bill ratio of 114% led by U.S. Federal with a book-to-bill ratio of 188%, Canada with a book-to-bill ratio of 121% and U.S. Commercial and State Government also with a book-to-bill ratio of 121%. Importantly, managed services which translates to longer term recurring revenue for CGI represented 60% of total bookings, up significantly from 52% in the prior year, aligned with the demand we are seeing from our clients. Overall, our global backlog reached a record of $26.1 billion, representing 1.8 times revenue.
Turning to profitability. Earnings before income taxes were $558 million, up 14.8% year-over-year for a margin of 15.9%, up 90 basis points year-over-year. Adjusted EBIT in Q4 was $573 million, up 9.8% year-over-year. This represents a margin of 16.3%, up 20 basis points year-over-year. This increase was driven by the combination of profitable revenue growth and operational discipline partially offset by one less calendar or day. We delivered strong margins in the following segments.
Asia Pacific at 27%, Canada at 25% and U.S. Commercial and State Government at 16.7%. Our effective tax rate in Q4 was 25.7% compared to 25.4% in the prior year. We expect our tax rate for future quarters to be in the range of 25% to 26.5%. Net earnings improved to $414 million, up 14.4% when compared to Q4 last year for a margin of 11.8% up 60 basis points year-over-year. Diluted EPS was $1.76, representing an increase of 16.6% year-over-year when compared to $1.51 in Q4 last year.
In September, we initiated a cost optimization program to accelerate actions to right size our real estate portfolio and improve operational efficiencies focused on administrative activities. In the quarter, $9 million was expensed and we plan to incur approximately $65 million of additional expense over the first half of fiscal 2024. When excluding specific items, net earnings improved to $421 million, up 12.9% when compared to Q4 last year for a margin of 12%, up 50 basis points. On the same basis, diluted EPS was $1.79 an accretion of 14.7% when compared to Q4 last year.
In the quarter, cash provided by operating activities was $629 million, representing 17.9% of total revenue an increase of 28.6% when compared to the prior year. On a trailing 12-month basis, cash provided by operating activities represented 14.8% of total revenue. ESO was 44 days in the quarter in-line with our target of 45 days. In Q4, we invested $107 million into our business and $325 million to buy back our stock.
As of the end of September, we have the opportunity to buy back up to an additional 12.6 million shares under our current [NCIB] (ph) Group program, which will be up for renewal in February, 2024. In the quarter, we continue to deliver a strong return on invested capital at 16% up 30 basis points year-over-year demonstrating our proficiency and discipline on deployment of capital. Looking ahead, our focus continues to be on delivering value to shareholder by investing in our business, including an AI, pursuing and closing accretive acquisitions, and repurchasing our stock and/or paying down our debt. CGI has a strong balance sheet with a net debt to capitalization ratio of 20.4% at the end of September as well as $3.1 billion of cash readily available and access to more if needed. Moving forward, CGI has the strength and cash all resources to continue to execute on both our build and buy profitable growth strategy.
Now, I will turn the call over to George, to recap the full-year results and to provide business and market outlooks. George?
George D. Schindler
Thank you, Steve, and good morning, everyone. Our team's performance in the quarter contributed to a strong fiscal 2023. And both the quarter and year, we delivered results in-line with our full-year plan to continue delivering double-digit EPS accretion and to profitably grow at or ahead of the markets in which we operate. Financial highlights for the year included 8% year-over-year constant currency revenue growth 15.3% year-over-year adjusted EPS accretion. $2.1 billion of cash from operating activities, up 13.3% year-over-year and $16.3 billion of bookings up $2.3 billion or 16.4% compared to last year.
Now, I will review the performance highlights by stakeholder, starting with clients. CGI's strong results this year would not be possible without the trust of our clients. Once again, we ended the year with signed client satisfaction ratings that were higher on every dimension we measure. Importantly, two of the highest increases in satisfaction were for the degree to which our services are valued and for the level of innovation we introduced into our engagement. These qualities are fundamental to delivering the ROI led digitization outcomes that are currently in high demand, especially as clients apply a sharper focus on IT spending, given the current economic condition.
Turning to our employees, and we now call CGI partners as 85% are also shareholders of CGI. Our performance in 2023 is the result of the world class partnership behaviors that our consultants and professionals embody as they deliver advice expertise and insights our clients can act on to achieve their business objective. We continue to prioritize training for our talented consultants through interactive courses of CGI Academia and both development of industry knowledge and technical expertise, including for generative AI based applied learning and labs and sandbox environments.
And for our shareholders, we delivered broad based constant currency revenue growth in all geographic segments and industry sectors. For the fiscal year, our book-to-bill ratio was 114%, up 500 basis points compared to the prior year. And on profitability, our results for the year continued to place CGI in the top quartile of our IT services peer group. Adjusted EBIT was up 10.8% year-over-year or 16.2% margin. Adjusted net earnings were up 12.9% year-over-year, or margin of 11.8%, up 20 basis points. And adjusted EPS was up 15.3%.
Before turning to the outlook and priorities for fiscal 2024, I would like to comment on the recent cost optimization program we initiated, which provides a tailwind for the fiscal year ahead. This program is focused on SG&A to embed additional profitability improvements into our business plans for fiscal 2024. We'll streamline our expense profile to drive higher efficiency in our internal business operations, including through the increased use of automation and global delivery. By being proactive now while we are strong, we expect this action to help us increase EBIT margin in-line with our plan, but also freeing up capital to be allocated towards higher yield growth investments, such as innovation, including in AI, learning and development to deepen industry knowledge and technology expertise, delivery focus on our offerings and for large deal pursuits and for accretive M&A transactions.
As we look ahead to fiscal 2024, I would like to share some observations from recent meetings held with client executives across Europe and North America. Client sentiment emphasize the complexity of the IT services demand environment. Clients indicate that they are facing significant pressure from simultaneous and overlapping market dynamics. They need to navigate rapidly evolving geopolitical and economic conditions, may need to adapt to broad societal, technological, and cultural changes. In short, is a complicated operational and strategic challenge. Clients need to reduce spending while current continuing to progress their digitization and innovation agendas.
CGI's end-to-end services and solutions continue to position us well in this environment, particularly with our managed services offering, which helps clients achieve cost savings and drive transformation. Our pipeline reflects this positioning as the value of new opportunities grew by more than 20% on a year-over-year basis, with managed services up nearly 40%. Second half managed services bookings were nearly $4.9 billion up by more than $900 million compared to the first half of the year, driven by continued strong opportunities in CGI's largest industry sectors, of government and financial services. These larger engagements continue to increasingly require a tailored combination of our end-to-end offerings and global delivery. In-line with the higher proportion of managed services bookings, billable hiring in our offshore delivery centers once again outpaced global hiring in the second half of the year.
Given the current geopolitical environment, we saw particular strength in government bookings across our end-to-end offerings. On year-over-year basis, awards from government sector clients were up by more than $1.3 billion or 25%. This rising government sector demand was driven by continued spending to support new policy initiatives in areas such as cloud, data analytics, defense logistics and technology programs, cybersecurity and AI. Based on historical, economic and IT spending patterns, we expect that governments around the world will accelerate investments in the near-term, which will continue to provide a stable growth platform for CGI.
Representative Q4 wins for broader scope engagements, including Circle K, a leading global convenience retailer, selected CGI for a 10-year strategic partnership to deliver managed IT services. Through this engagement, will help strengthen their capacity to enhance customer and employee experience and advance their business goals. His Majesty's Revenue & Customs authority named CGI a partner on the government wide Crown Commercial Service digitization framework. CGI's position to deliver user centered design services and application management and delivery to support the U.K. government's digital strategy.
The French National Center for Scientific Research expanded its relationship with CGI with the award of an 8-year managed services engagement to be the institution's strategic digital transformation partner. We will help modernize their technical and business systems, including the secure migration of enterprise applications to the cloud. And Scotiabank, a leading Canadian multinational bank, selected CGI's all payment solution to advance the bank's payments innovation agenda. By deploying our modular cloud based enterprise payments platform, it'll help the bank accelerate benefits for their global customers and ease payment processes.
CGI's overall bookings for the all payment solutions were up this year by more than 13%. In the quarter, all payments were certified as one of the first solutions to participate in the U.S. Federal Reserve Bank’s FedNow service a new real-time payments network. Leveraging our global alliance with Microsoft, all payments is also now available in the Microsoft Azure Marketplace, providing a new channel for clients to easily purchase and deploy our industry leading IP.
Our business plan for fiscal 2024 incorporates continued investments in our end-to-end services, enabling our consultants to bring CGI's full offering value proposition to clients. For managed services, we will accelerate deals through expanded capacity in our business engineering function, and through continued investments to embed innovation and efficiencies into our delivery solution. Our managed services value proposition provides clients with ability to generate cost savings and drive forward the digital transformation agenda. CGI managed services provides longer term recurring revenue that steepens our resilience through all economic cycles.
In IP, we will continue to develop new solutions and enhance existing solutions in-line with emerging client needs, including the traditional and generative AI. Our IP value proposition provides clients with digital accelerators lower capital costs and built in security and innovation. CGI, IP provides recurring revenue with a higher margin profile expanding our overall profitability. And we will focus our business and strategic IT consulting and systems integration capabilities on industries and offerings where discretionary spending remains strong. Our SI&C value proposition provides clients with the actionable advice and implementation capabilities they need to realize business value. For CGI, our SI&C services provides a strategic client relationship entry point, while creating opportunities to deliver end-to-end value.
Our fiscal 2024 business plan also includes continued investments in M&A, as macroeconomic and geopolitical dynamics continue to reshape the consolidation activities within the IT services industry. We started the fiscal year by closing the merger with Momentum Consulting, Miami-based IT and business consulting firm specializing in digital transformation and data analytics. This merger strengthens our position in the U.S. metro market in Miami, bringing new client relationships in the manufacturing, retail and distribution sectors. I'd like to warmly welcome the more than 175 new consultants who joined CGI through this merger.
We will continue to focus on building critical mass and strategic metro markets within all CGI geographies. Our goal is to gradually grow this presence to mirror the economic sector distribution in each metro market and to deploy our full range of services and solutions. We are in dialogue with a large number of merger targets, and we are seeing a better alignment of M&A conditions as compared to last year, with valuation multiples now moving into a more reasonable zone. As always, we will be disciplined to make sure that all CGI mergers will be accretive to each of our [stakeholders] (ph).
Finally, our business plan incorporates investment and innovation. Generative AI continues to be at the top of innovation discussion agendas with clients with trust and responsibility as key priorities. Engagement of our experts and government initiatives and councils around the world reinforces our commitment to continue upholding the highest standards in the development and deployment of emerging technologies as per CGI's responsible use framework. And we are now signatory of the Canadian Voluntary Code of Conduct on the responsible development and management of advanced generative AI systems.
Importantly, we announced last week a new AI focus initiative, leveraging our global alliance with Google to use their cloud platform to enhance the capabilities of CGI's PulseAI solution. Under this initiative with Google, we'll also develop innovative industry specific use cases to help clients accelerate their time to value from new generative AI applications. Overall, client adoption of generative AI remains in the early stages, which is resulting in focused opportunities for CGI and data consulting and SI projects proof-of-concept efforts, and targeted use case implementations, particularly using our IP. We are currently engaged in over 600 active projects with various AI components. And in Q4, CGI's bookings, which incorporated AI, totaled more than $175 million. Examples of recently awarded engagements using AI include the U.S. Department of State selected CGI's Atlas360 solution, which incorporates AI-based technologies to help the agency improve efficiency, effectiveness, and security in their Asia Pacific piece of processes.
Several U.S. regional banks expanded their relationship with CGI to upgrade to our AI enabled collections IP. Our solution will help each of the banks deliver data driven customer journeys as part of the debt relief and recovery initiatives. And as part of Canada's indigenous digital health ecosystem initiative, CGI will work with partners to use an array of advanced non-intrusive technologies including AI to build a digital twin and risk model for advancing fire safety and preparedness in First Nation communities.
In closing, the combination of our strong performance in fiscal 2023, the actions we initiated in Q4 and the initiatives embedded in our business plan underscore our continued confidence for fiscal 2024 to deliver double-digit EPS accretion, incremental margin expansion and revenue growth consistent with the current IT services demand environment. CGI's resilience and positioning strategically, operationally and financially enable us to be one of the few leading global firms with the scale, reach, insights, capabilities, and commitment to remain a partner and expert of choice for clients and empowering environment for our consultants and professionals, and engage ethical and responsible corporate citizen and investment of choice for our shareholders.
Thank you for your continued interest and support. Go to questions now, Kevin.
Kevin Linder
Thanks, George. Colin, please provide the logistics to the participants for the QA.
Question-and-Answer Session
Operator
Thank you. Ladies and gentlemen, we’ll now begin the question-and-answer session. [Operator Instructions] One moment for your first question. Okay. And your first question comes from Thanos Moschopoulos from BMO Capital Markets. Thanos, please go ahead.
Thanos Moschopoulos
Hi. Good morning.
George D. Schindler
Hi, Thanos.
Thanos Moschopoulos
George, as you -- hey, George. As you talk to your clients, do you see this very much playing out, like what prior periods of macro uncertainty, or are there some key differences to call out? And so, what I mean is at a high level, you're seeing strength in managed services slowdown in SI&C, and so that's exactly, like, in prior cycles. But underlying that is obviously a lot of technological change happening with public cloud, Gen-AI things like that. So, is that running a different dynamic here in terms of how things might play out over the next year or do you see it being like prior cycles?
George D. Schindler
No, here's what I would see. And I've personally was in Europe for a week, been throughout North America. And what I'm hearing is kind of mentioned this, it's a bit of a dilemma. That's how one of the clients put it to me. They know that in order to meet their business goals, they need to continue spending in IT beyond just the managed services, but in some of the other areas, both in the systems integration and projects and pushing the innovation agenda further. At the same time, like prior downturns, of course, cost and spending comes under scrutiny. And so, I think it's a matter of what we're seeing a bit more tempered been in prior economic cycles like this. And, I think we're going to recover maybe a little bit sooner, but time will tell. But that's the discussions that I'm having to give you the color commentary there.
Thanos Moschopoulos
Great. On the restructuring initiative, is that pretty broad-based in terms across the business units or is it really more focused on subset of the businesses?
George D. Schindler
No, it's broad-based across, everywhere. As our SG&A, we run a proximity model and our SG&A is embedded in those geographies. So, it's pretty broad-based. And again, it's focused on both real estate and the costs associated with running our own business and then, of course, introducing just like we're doing for our clients, introducing more global delivery and more automation into the process. So, that's what we're focused on.
Thanos Moschopoulos
Great. Thanks, George. I'll pass the line.
George D. Schindler
Yes. Thanks, Thanos.
Operator
Your next question comes from Paul Treiber from RBC Capital Markets. Paul, please go ahead.
Paul Treiber
Thanks very much and good morning. Just a couple of questions here. Just on constant currency growth and how decelerated it applies mostly to SI&C, but then managed services bookings are strong. So, what's your outlook for constant currency growth in the near-term, just with that, those strong managed services bookings and when do you see those helping offset the slowness in SI&C?
George D. Schindler
Yes. So, maybe I'll just start with kind of the revenue growth, we did have like you said, it's, it is pretty centered both on managed services, but it's really spread differently across different industry and services. So, we -- it is driven by government and health which is strong in all of our geographies. Financial services is a little bit different. Insurance was strong. I think that's where you see probably the most pronounced weakness in SI&C and strength in IP and managed services, is really in the banking space. Insurance, like I said, was pretty strong. And we're seeing that pretty much across, again, all geographies.
And then, of course, utilities is strong, you saw communications flowing. And so in those industries, that are a little more impacted by some of what's going on, including MRD, Manufacturing Retail and Distribution, that's where you see maybe a little more pronounced in the SI&C and a little more opportunities in the managed services and IP, which again are strong across but, that's kind of what we see. And so, if you look at the outlook then, those are the tailwinds are some of what I just mentioned, kind of built into our model and our approach are really those strong 12-month bookings, trailing 12-month bookings and expanding pipeline, particularly in managed services, government and health and IP. But, there are still some headwinds, particularly in Q1.
We're still seeing some slower decision making even on those managed services, discretionary spending given some of the uncertainty from the clients as a headwind. And then we always have some normal year-end furlough that we probably expect to be a little more pronounced this year, and that's just at the end of the year around the holidays and the New Year. We see some particularly in banking, it's just a situation where it kind of almost slow down everything and then they start back up in the New Year. So, I think that's going to be a little more pronounced. So, when you look at that, it's kind of harder to predict on a quarter basis. But overall, we think that the weighting will shift to the tailwinds that I just described as we move throughout the year.
Paul Treiber
Thanks. That's helpful. And then just in regards to the cost optimization, what's the typical target of annual cost savings to the investments that you anticipate or in other words, how do you think about the potential year-over-year margin expansion from those initiatives?
George D. Schindler
Steve?
Steve Perron
Yes. Look, in terms of real estate, the payback is a bit longer. So, it would be more than a year. But in terms of the action where we are using the global delivery and also automation, it's going to be faster and the payback will be about a year.
Paul Treiber
Okay. Thank you. I'll pass the line.
Operator
Your next question comes from Richard Tse from National Bank Financial. Richard, please go ahead.
Richard Tse
Yes. Thank you. With respect to the government vertical, what do you attribute to that sort of strength to, is it a vertical that historically, I guess it historically sort of played a bit of catch up to commercial enterprises. Is that really the big driver here? And, maybe you can elaborate on that a bit, please.
George D. Schindler
Yes. What we see is government tends to be a bit countercyclical. So, when you go into times of periods of economic slowdown, what you see is governments get very active. They get active around policy initiatives to spur the economy to help the citizens, etcetera. And so, it's a lot of activities around us helping government implement their policy initiatives which by the way always incorporate IT. And then, the more you get of those policy initiatives, quite frankly, it puts a more of a spotlight on kind of some of the modernization that has to happen, so that they can actually implement those quicker. And so, governments get more active on that front.
And then finally, in general, governments do look to stimulate the economy. And so, that's what we've kind of see. We're in a period of that. And that's governments around the globe, at least in the geographies that we're in, we’re seeing that strength in governments both in North America and across Europe.
Richard Tse
Okay. And then when you look at the existing base, it seems to be that it's still contributing a fair amount of growth here. So, my guess is that some of these existing deals are expanding at a larger size or there's sort of add-ons there. Are there any sort of commonalities to sort of that that expansion in terms of like the product area or service that we're looking for?
George D. Schindler
Well, actually, one of the common areas and we did have a pretty strong new business in the quarter of 37% was new business. But you're right, there's a significant number of add-ons. A lot of that is clients looking to consolidate their partners for both quality and efficiency purposes. And so, it's not necessarily focused on a specific function. It's more about adjacencies to the work that we're doing to expand that consolidate some of their partners again for both quality, which CGI is known for. And then also the efficiency purposes, which include us being able to as a bigger partner, with bigger volumes, be able to provide a better cost savings to the client.
Richard Tse
Okay. And just one last quick one for me, in terms of capital allocation, you've been fairly active on the buyback. Do you think a dividend is sort of entering the next year over the next 12 months as part of that capital allocation?
George D. Schindler
Yes, we look at that capital allocation at the Board meeting when we look at our NCIB and our use of cash. So, it continues to be a discussion. Right now, given what I just described about the outlook not just this current environment, but the wave of growth, particularly around AI and the opportunities in M&A. I don't see that right now, but of course, we'll have that discussion.
Steve Perron
Yes. Usually, we are renewing our NCIB program early Feb. So, we'll come back to that obviously with the Board and discuss that at the Board meeting in February.
George D. Schindler
But, what I can say in the meantime is, we will be active in returning cash through the, returning cash to our shareholders through the stock buyback program.
Richard Tse
That’s great. Thank you.
George D. Schindler
Yes.
Operator
Your next question comes from Divya Goyal from Scotiabank. Please go ahead.
Divya Goyal
Good morning, everyone. George and Steve, if you could provide some color specifically on the geographic segments, we noted the big U.S. commercial and the western and southern Europe segment, saw a decline in revenues. If you could provide some directional guidance on how do you see some of these segments trending? I know last quarter, Canada was the weaker segment, how do you see some of these segments, progressing on a go-forward basis?
George D. Schindler
Yes, and thanks for the question, Divya and thanks for noting that, as we talked about Canada has returned back to growth in the quarter. On U.S. Commercial and State Government, maybe I'll take that one first. Certainly, what we do see is that some of the growth that we would naturally have is masked by some of it moving on the managed services side to global delivery. So you saw, again, some growth there, strong growth in global delivery. So, we're moving more of that U.S. work to global delivery. And in fact, we're seeing a lot of interest, continued interest in global delivery.
In fact, I was just in India last month with clients. I can tell you that the interest is palpable right now. In fact, our Q4, client visits to the India offices just the India offices alone this quarter, if we go back, and I didn't go back a year ago, and of course, it's higher, but I went all the way back to 2019, which is the last quarter prior to the pandemic. That's a good benchmark quarter for us, twice as many client visits to our India offices. So, a lot of movement towards global delivery, of course, that masks some of the segment growth. And then, we had strong IP growth, but we're moving IP more to a software as a service. That's up in the quarter, as Steve mentioned, and so that actually maximum growth.
Having said that, I think we'll still see some softness in SI&C, particularly in the financial services area, those furloughs I mentioned in the year, we'll still head us this next quarter. But, as we move throughout the year, I think you'll see the growth there in the U.S. commercial. Similar story a bit in western and southern Europe, maybe one caveat, the one day probably hit them a little harder in the quarter. So, again, I think you're going to see these are traditionally very strong, well-managed organizations with a good diverse portfolio of clients. So, I'm not very concerned about that.
Divya Goyal
That's helpful. And maybe if I may ask a question on the M&A, I know it's been an important strategic priority for CGI, but could you give some color on the M&A pipeline? And I know it's a slightly different question, but how are you prioritizing M&A as compared to the $1 billion investment allocation in AI on the side as well?
George D. Schindler
Yes. Well, here's how I look at that. We're prioritizing them both. And they kind of come together where some of those M&A will provide us AI capabilities and skills. And so, that's something that where they kind of converge. But, the billion is really over, a period of three years focus right now more on the training the partnerships. I just announced the partnership with Google, but, it's the partnership with the alliances, and it's our intellectual property.
On the M&A side, it's really about building out that scale through additional relationships with clients. So, they're both prioritized. You saw the cash generation we had. We've got plenty of cash generation to invest in both as a priority elements in our go-forward plan.
Divya Goyal
And that's good to know. Thanks, George.
George D. Schindler
Yes. Sure, Divya.
Operator
Your next question comes from Stephanie Price from CIBC. Stephanie, please go ahead.
Stephanie Price
Thank you, and good morning. Maybe just following up on Divya's question on M&A. So, momentum was the first M&A deal that CGI has done in several quarters? Just in case you can elaborate a little bit on what you're seeing in the M&A market at this point and also curious, if you want run M&A target for the coming year? I know you had that $1 billion target last year.
George D. Schindler
Yes. So, on the M&A, kind of, landscape. As I mentioned, it's been, the valuations have been jumping around. There was a bit of a disconnect that we've talked over last several quarters. But, valuations are definitely, as I mentioned, moving into a more reasonable range. And so, we're very, remain very active. Looking at the pipeline, the pipeline, quite frankly even some of the pipeline is being refilled with some activity we had in the past that maybe the valuations were or for our part and they're coming back together. And so, the pipeline has both new entrants, but also some that we're very familiar with and been in discussions with before. That bodes well for the activity here in the coming quarters.
So, I think it maybe gives you some idea of kind of how that pipeline is shaping up and what the market looks like. And again, in this type of a period and a slowdown, it helps companies to come together. And so again, I think there's a richer opportunity set. But for that reason given where the volatility was and now where it's going we're not setting a specific target, but again, it's a priority for us in the coming year.
Stephanie Price
Perfect. Thanks. And then, just in terms of bookings, obviously been very solid despite the uncertain macro here. Just curious if you could expand a little bit on what you're seeing around pipeline conversion and decision cycle. Just curious how confident you're feeling and being able to replenish bookings as we kind of look ahead here?
George D. Schindler
Yes. I'm feeling very good about the bookings outlook given some of the opportunity set as I mentioned, some of the discussions we've had with clients, the visits that we've taken with them to our operations around the globe, because it's not just offshore. It's really that whole global delivery model that is tracked as the clients right now. And I do believe as we move throughout the year, I think you'll see for all the reasons I outlined, around business needs, you'll see some of that even SI&C coming back. And remember, it's not every industry that SI&C has not remained strong. There's, like I said, in government and in health, life sciences and even insurance, utilities you see some of that SI&C remaining.
So I think, we're feeling pretty good about the outlook and the other is that they're bigger deals. And so, we're looking at bookings that are bigger size, some of that consolidation, that's going on. So, we're feeling still pretty good. Of course, bookings are always lumpy. And to your, one part of your question, yes, we do see that just given the environment the decisions tend to be a bit slower. And so, we did have a number of deals, in fact, that including some of the areas where we had very strong bookings like U.S. CSG, we had some bookings that actually slipped from the fourth quarter to the first quarter. So, we are still seeing some of that happen, and that's just natural in the current environment.
Stephanie Price
Great. Thank you for the color.
Operator
Your next question comes from Jerome Dubreuil from Desjardins. Jerome, please go ahead.
Jerome Dubreuil
Good morning. Thanks for taking my questions. Just want to make sure we're all on the same page in terms of your outlook for 2024. You mentioned, expect revenue growth to be consistent with the IT demand environment. If I'm looking quickly at what Gartner expects for 2024, they're in the high-single-digits that seems a bit high, and maybe you're not preferring to that, and Gartner is not exactly the same period given your fiscal year. So, if you can provide a bit more detail on this, please?
George D. Schindler
Yes, we don't give guidance, as you know, Jerome, but the current market is it's not really what, like Gartner says, it's really what, with the market, actually is producing. And that's right now, it's obviously in the low-single-digits. So, that's where we are today. I do believe that's going to evolve as we move throughout the year. I think the back half of the year will be stronger than the front half of the year here that regarding all everything I talked about. But for us we can't control the decision making speed and the market, but we do control the model and the approach that we have. And resilience to economic slowdowns and built into our model, managed services at 55% of the revenue in Q4 and 60% of the bookings gives us that long-term outlook intellectual property 22.6% of revenue in Q4 and rising. It's sticky. It's recurring. So, that's going to be a focus of ours. And as I mentioned, the government industry work now at 37%, up 20 basis points, it tends to be countercyclical.
So, we feel pretty confident in where we're going. We're really going to focus on the things that we can control. And, like I said, I think those tailwinds and that approach and that model will outweigh some of the headwinds. I can't tell you, exactly, what those, how those headwinds book as we move through the year, but that's why we feel pretty confident. And that's why we believe we can continue to deliver that double-digit EPS accretion.
Jerome Dubreuil
Yes, thanks. That's very helpful. And then, second, a bit related and a different angle on bookings. We've seen you had very strong bookings, obviously, not exactly the same trend as we're seeing the revenue and we've seen it for or some of the global peers as well. Is there a different difference in terms of trends you're seeing in terms of booking conversion to revenue? And maybe some of the contracts that were already booked that are taking a little bit longer to translate into revenue. Is this something you're seeing right now?
George D. Schindler
Yes. Well, there's two things going on as we talked about in the last couple calls, the conversion for managed services always takes a little longer because you have a transition. Same goes for IP in many cases, particularly if it's a software as a service, but there's implementation associated with it, at the beginning. So, there is just naturally a longer cycle there. And of course, that's at the same time that that shorter term revenue is under some pressure.
And so, it's just a matter of timing and balancing those out. I think we're on the back end of that type of situation. I don't think we're past it yet, just given the dynamics that we see going on and a little bit of the slowness not just even in making a decision, but then going from decision to starting the projects, it's just taking a little bit longer. But, with the model that CGI has being ROI led, that's kind of our antidote to some of that slowness because we put that business case right in front of the client and we all align on it. That's our anecdote, but it's still a little bit slowness there.
Jerome Dubreuil
Thank you.
Operator
Your next question comes from Robert Young from Canaccord Genuity. Robert, please go ahead.
Rob Young
Hi. Maybe just a quick question on M&A. I think in the prepared comments, you emphasized, building critical mass and strategic metro markets. I didn't hear anything about large deals, but then in response, one of the questions you've said that the deals are getting larger. And so, is that larger metro markets or are you still evaluating larger I mean, maybe mega deals. And what would be the biggest things that prevents CGI from looking at or executing on the very large deals?
George D. Schindler
Yes. We're still active in looking at larger acquisition targets. Don't -- when I talk about what we're trying to do in M&A is build out those metro markets. That's both for the small ones and the large ones. We look at large targets that have operations across Europe and North America. When we integrate it will still help us in specific metro market. So, it really is, it works on both sides of the avenue. So, thanks for asking for the clarification because we are looking at both. There's no real hurdles from evaluation, from integration, obviously, from access to a capital perspective for us to do a larger one. It really is about making sure that they're accretive. And, making sure that, we have an understanding of how we would make that accretive. And, as we discussed in the past some companies aren't in a position, where we could make that happen.
So, that's what we're discerning on, but there's no, there's absolutely no, barrier from an internal integration or access to capital perspective or what appetite, frankly.
Rob Young
Okay. That's great.
George D. Schindler
Yes.
Rob Young
I'm curious about the pace of hiring and the restructuring I know the emphasis has been on your global delivery. You're growing the mix there.
George D. Schindler
Yes.
Rob Young
It is attrition slowing down, and then, I'm just trying to maybe get drive to the impact on utilization and eventually margins from the hiring and maybe a different hiring environment?
George D. Schindler
Yes, well look the turnover continues to be below the industry average, but our turnover is also well below just looked at these numbers, well below the pre-pandemic levels. And that's important to note because if you look at where we were just right before the pandemic, of course, it dropped during the pandemic, and then rose again. But now we're back below where we started even before the pandemic. That does have a -- it's an opportunity for us because then, it allows us to be, a little more discerning on the hiring. At the same time, of course, hiring has eased in the difficulty of getting the hires. So, we can -- all this adds up to, we can be really focused on keeping the utilization high, not hiring in advance of the demand, having to hire as much for replacement. And so, that puts us in a better spot from a talent perspective.
Rob Young
Great. And then, that growth in or the emphasis on hiring in global delivery, I assume that's mostly in India. Is that become an easier place for you to find good talent? Are you relatively given that attrition is low and it's better hiring environment and visits are up 2x from last year. Are you able to get the people that you need, or is it easier to get the people you need relative to during the pandemic?
George D. Schindler
I hate to say easy, because it's a talent is always is an important one. But yes, it has eased, our value proposition, particularly in India, like I said, I was just there. It's a pretty strong value proposition. And so, we're doing quite well. And remember though, we also look to build our own. So, we bring a lot of individuals, very talented individuals out of school, put them through various training programs. So, we can also build our own. And so, it's a combination of those factors.
Rob Young
Okay. And last little one, and the year budget flush, given government is so strong. And, I mean, I know there's the looming shutdown again, but is that a factor at the end of the year across your business or does the macro change any opportunity for budget flush? And I’ll pass line.
George D. Schindler
Yes. Are you asking from Q4 or are you asking for Q1?
Rob Young
Yes. So, I mean, at the end of the year, so fiscal Q1, I guess.
George D. Schindler
Yes. So, actually the government fiscal year was in the U.S. For example, was the same as CGI's fiscal year. So, we saw a little bit of bump from that, but no, I don't think you're going to see a bump from that specifically here as we move through. I think it's going to be more of the other factors that I mentioned around policy initiatives and around stimulating the economy.
Rob Young
And outside of government, is there anything budget flush wise?
George D. Schindler
Well, unfortunately, that it's not so much budget flush, on the commercial side. Unfortunately, what we're going to see, I think, a bit of is that, at the end of the year kind of slow down temporary shutdowns of various clients where they just slow down all the projects, until the beginning of the next year. So, I think it's going to almost be the opposite of a flush.
Rob Young
Okay. Thanks. That's very helpful. I’ll pass the line.
George D. Schindler
Yes.
Operator
[Operator Instructions] Your next question comes from Daniel Chan from TD Cowen. Daniel, please go ahead.
Daniel Chan
Hi, George. I just wanted to dig into a point you made earlier about the backlog. Can you give us a sense of where you are in converting that managed services backlog into revenue? And these expectations both for organic growth to accelerate from here as that backlog gets converted, or have some of those macro factors that you pointed out kind of temper that expectation?
George D. Schindler
Yes. That the -- I think your last point is a true one. We're seeing some of that managed services from the beginning of the year already come into some of the revenue, but the, it's being counteracted by some of the macro trends we're discussing. Having said that, we just had 60% of a very strong bookings quarter 114% come in to the backlog. And so, that will be working its way through over the next couple of quarters.
So, it really is going to be, like I said, I think the tailwinds will more than overcome the headwinds as we move through the year. But point in time and when that happens that's something we'll have to stay close to.
Daniel Chan
Okay. That's helpful. I also wanted to double click on a point you made earlier where your new businesses bookings were 37% this quarter, and that's the highest mix you see in this year, which is great to see. So, anything to call out there in terms of the new business mix being so high, which seems to be counter to what we're seeing in the macro without the uncertainty?
George D. Schindler
Yes. I think it's really a matter of the investments we've been making in getting our story, our message out to the market. We've got targeted campaigns, to bring the value proposition we have to both new clients but also existing clients in new areas that we have not worked in. And so, I think it's just a realization of some of the investments that we've made over the past a couple of years.
Daniel Chan
Okay. Thanks, George.
George D. Schindler
Yes.
Operator
There are no further questions at this time. I'll turn it over to Kevin, for closing remarks.
Kevin Linder
Thanks everyone for participating. As a reminder a replay of the call will be available either via our website or by dialing 1877-674-7070 and using the passcode 584974. As well, a podcast of this call will be available for download within a few hours. Follow-up questions can be directed to me at 1905-973-8363. Thanks again everyone, and I look forward to speaking soon.
Operator
Ladies and gentlemen, this concludes your conference call for today. We thank you for participating and ask that you please disconnect your lines.
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CGI Inc. (GIB) Q4 2023 Earnings Call Transcript