CNDT - Conduent to improve customer experience with Genesys collaboration

• Global technology-led business process solutions company, Conduent ( NASDAQ: CNDT ) and Genesys, a global cloud leader in customer experience orchestration collaborate for enhanced customer experience.

• The collaboration will help with design and implement technology to ensure the day-to-day CX experience meets customer expectations. For example, the Conduent CX solution brings client touchpoints across channels including chat, text chat, voice, web and email into a single view.

• “Joining with Genesys to bundle additional innovative technologies into our solutions brings an added layer of outstanding CX solutions to our clients. Conduent’s customer experience solutions are exceptional at integrating customer care agents, training and processes to help clients drive business outcomes through excellent customer experiences.” said Jeff Weiner, VP, GM for Customer Experience Management at Conduent.

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