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home / news releases / CCSI - Consensus Cloud Solutions Inc. Reports Second Quarter 2023 Results Reaffirms 2023 Guidance


CCSI - Consensus Cloud Solutions Inc. Reports Second Quarter 2023 Results Reaffirms 2023 Guidance

Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) today reported financial results for the second quarter of 2023.

“Our Go-to-Market alignment initiated in Q1 has been designed to mirror the buying practices of prospective customers. This approach, which has gained significant traction with our customer facing teams, has the potential of shortening the elongated sales cycle which is a head wind to signing deals. This quarter has delivered our first contracted Clarity client, a major provider of prior authorization services to the healthcare industry. I am also pleased that the Veterans Administration completed the implementation of ECFax at 10 sites across 40 of its facilities. Our SOHO price increase initiative was completed in Q2 with results in line with our expectations. This quarter we ended with cash on hand of $112 million, which is a record balance,” said Scott Turicchi, CEO of Consensus.

SECOND QUARTER UNAUDITED 2023 HIGHLIGHTS

Q2 2023 GAAP quarterly revenues increased by $1.7 million or 1.8% to $92.8 million compared with $91.1 million for Q2 2022. Our growth was primarily due to an increase of $1.5 million or 3.1% in our Corporate business and an increase of $0.2 million or 0.5% in our SoHo business.

GAAP net income (1) decreased to $21.1 million in Q2 2023 compared to $21.9 million for Q2 2022. The decrease is primarily due to increased employee related expenses of $2.7 million; partially offset by higher revenues.

GAAP net income per diluted share (1) decreased to $1.07 in Q2 2023 compared to $1.10 for Q2 2022. The decrease is related to the items discussed above; partially offset by a reduction in shares outstanding in connection with our share repurchase program.

Adjusted EBITDA (3)(4) for Q2 2023 of $47.7 million is unfavorable compared to Q2 2022 of $50.0 million. The decrease is related to the items discussed above. Adjusted non-GAAP earnings per diluted share (1)(2)(3) for the quarter decreased to $1.36 or 5.6% compared to $1.44 for Q2 2022. The decrease is related to the items discussed above.

Consensus ended the quarter with $112.0 million in cash and cash equivalents after cash outlays related to interest expense payments of $25.3 million (occurring in Q2 and Q4), $10.1 million in capital expenditures and $2.0 million in repurchases of common stock.

Key financial results from operations for Q2 2023 versus Q2 2022 are set forth in the following table. Reconciliations of Adjusted non-GAAP net income, Adjusted non-GAAP earnings per diluted share and Adjusted EBITDA to their nearest comparable GAAP financial measures accompany this press release.

(Unaudited, in thousands except per share amounts and percentages)

Favorable /
(Unfavorable)

Q2 2023

Q2 2022

Change

GAAP revenues

$

92,792

$

91,115

1.8

%

GAAP net income (1)

$

21,058

$

21,921

(3.9

)%

GAAP net income per diluted share (1)

$

1.07

$

1.10

(2.7

)%

Adjusted non-GAAP net income (1)(2)

$

26,732

$

28,792

(7.2

)%

Adjusted non-GAAP earnings per diluted share (1)(2)(3)

$

1.36

$

1.44

(5.6

)%

Adjusted EBITDA (3)(4)

$

47,670

$

50,031

(4.7

)%

Adjusted EBITDA margin (3)

51.4

%

54.9

%

(3.5

) pts

Notes :

(1)

The estimated GAAP effective tax rates were approximately 22.7% for Q2 2023 and 26.4% for Q2 2022. The estimated non-GAAP effective tax rates were approximately 18.5% for Q2 2023 and 21.2% for Q2 2022.

(2)

Adjusted non-GAAP net income and Adjusted non-GAAP earnings per diluted share excludes certain non-GAAP items, as defined in the accompanying reconciliation of GAAP to Adjusted non-GAAP Financial Measures, for the three months ended June 30, 2023 and 2022. Such exclusions totaled $0.29 and $0.34 per diluted share, respectively. Adjusted non-GAAP net income and Adjusted non-GAAP earnings per diluted share are not meant as a substitute for GAAP, but are presented solely for informational purposes.

(3)

Adjusted EBITDA is defined as earnings before interest expense; interest income; other (income) expense, net; income tax expense; depreciation and amortization; and other items used to reconcile GAAP income per diluted share to Adjusted non-GAAP earnings per diluted share, as presented in the Reconciliation of GAAP to Adjusted non-GAAP Financial Measures. Adjusted EBITDA margin is defined as Adjusted EBITDA divided by GAAP revenues. Adjusted EBITDA amounts and Adjusted EBITDA margin are not meant as a substitute for GAAP, but is presented solely for informational purposes.

(4)

See Net Income to Adjusted EBITDA Reconciliation for the components of Consensus adjusted EBITDA.

REAFFIRMS 2023 GUIDANCE (i)

We are reaffirming our full year 2023 guidance at the low end of Revenue and Adjusted EBITDA and above the midpoint for Adjusted non-GAAP earnings per diluted share.

The following table presents ranges for the Company’s 2023 full year guidance (in millions, except per share amounts):

Low

Midpoint

High

Revenue

$

370

$

380

$

390

Adjusted EBITDA

$

192

$

199

$

206

Adjusted non-GAAP earnings per diluted share (ii)(iii)

$

4.93

$

5.08

$

5.20

Notes :

(i)

Full year guidance is provided on a non-GAAP basis only because certain information necessary to calculate the most comparable GAAP measures is unavailable due to the uncertainty and inherent difficulty of predicting the occurrence and the future financial statement impact of certain items. Therefore, as a result of the uncertainty and variability of the nature and amount of future adjustments, which could be significant, we are unable to provide a reconciliation of these measures without unreasonable effort.

(ii)

Guidance for Adjusted non-GAAP earnings per diluted share excludes share-based compensation, amortization of acquired intangibles and the impact of unanticipated items, in each case net of tax. The non-GAAP effective tax rate for 2023 is expected to be between 19.7% and 21.7%.

(iii)

Guidance for Adjusted non-GAAP earnings per diluted share range reflects an increase in depreciation and amortization year-over-year resulting from increased capitalized software placed into service between $5 million and $7 million over the prior period.

About Consensus Cloud Solutions

Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is one of the world’s largest digital fax providers and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced data transformation solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as technology for state and the federal government. Our solutions consist of: cloud faxing; digital signature; intelligent data extraction using natural language processing and artificial intelligence; robotic process automation; interoperability; workflow enhancement, and a powerful connectivity and integration engine for healthcare providers. Our solutions can be combined with managed services for optimal outcomes. For more information about Consensus, visit consensus.com and follow @ConsensusCS on X, formerly Twitter, to learn more.

“Safe Harbor” Statement Under the Private Securities Litigation Reform Act of 1995: Certain statements in this press release are “forward-looking statements” within the meaning of The Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management’s current expectations or beliefs and are subject to numerous assumptions, risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. These factors and uncertainties include, among other items: the Company’s ability to grow fax revenues, profitability and cash flows; the Company’s ability to identify, close and successfully transition acquisitions; subscriber growth and retention; variability of the Company’s revenue based on changing conditions in particular industries and the economy generally; protection of the Company’s proprietary technology or infringement by the Company of intellectual property of others; the risk of adverse changes in the U.S. or international regulatory environments, including but not limited to the imposition or increase of taxes or regulatory-related fees; general economic and political conditions, including political tensions and war (such as the ongoing conflict in Ukraine); and the numerous other factors set forth in Consensus’ filings with the Securities and Exchange Commission (“SEC”). For a more detailed description of the risk factors and uncertainties affecting Consensus, refer to the 2022 Annual Report on Form 10-K filed by Consensus on March 31, 2023, and the other reports filed by Consensus from time-to-time with the SEC, each of which is available at www.sec.gov . The forward-looking statements provided in this press release are subject to change. Although management’s expectations may change after the date of this press release, the Company undertakes no obligation to revise or update these statements.

About non-GAAP Financial Measures

To supplement our consolidated financial statements, which are prepared and presented in accordance with GAAP, we use the following Adjusted non-GAAP financial measures: Adjusted non-GAAP net income, Adjusted non-GAAP earnings per diluted share, Adjusted EBITDA, Adjusted EBITDA margin and free cash flow. The presentation of this financial information is not intended to be considered in isolation or as a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP.

We use these Adjusted non-GAAP financial measures for financial and operational decision-making and as a means to evaluate period-to-period comparisons. Our management believes that these Adjusted non-GAAP financial measures provide meaningful supplemental information regarding our performance and liquidity by excluding certain expenses and expenditures that may not be indicative of our recurring core business operating results. We believe that both management and investors benefit from referring to these Adjusted non-GAAP financial measures in assessing our performance and when planning, forecasting, and analyzing future periods. These Adjusted non-GAAP financial measures also facilitate management’s internal comparisons to our historical performance and liquidity. We believe these Adjusted non-GAAP financial measures are useful to investors both because (1) they allow for greater transparency with respect to key metrics used by management in its financial and operational decision-making and (2) they are used by our institutional investors and the analyst community to help them analyze the health of our business.

For more information on these Adjusted non-GAAP financial measures, please see the appropriate GAAP to Adjusted non-GAAP reconciliation tables included within the attached Exhibit to this Release.

CONSENSUS CLOUD SOLUTIONS, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(UNAUDITED, IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA)

June 30, 2023

December 31, 2022

ASSETS

Cash and cash equivalents

$

111,977

$

94,164

Accounts receivable, net of allowances of $5,359 and $4,681, respectively

30,814

28,029

Prepaid expenses and other current assets

13,043

14,335

Total current assets

155,834

136,528

Property and equipment, net

68,210

54,958

Operating lease right-of-use assets

7,252

7,875

Intangibles, net

47,091

49,156

Goodwill

347,855

346,585

Deferred income taxes

34,804

35,981

Other assets

6,037

2,816

TOTAL ASSETS

$

667,083

$

633,899

LIABILITIES AND STOCKHOLDERS’ DEFICIT

Accounts payable and accrued expenses

$

35,532

$

41,246

Income taxes payable, current

3,175

2,548

Deferred revenue, current

23,334

24,579

Operating lease liabilities, current

2,893

2,793

Due to Former Parent

36

156

Total current liabilities

64,970

71,322

Long-term debt

794,830

793,865

Deferred revenue, noncurrent

2,301

2,319

Operating lease liabilities, noncurrent

13,026

13,877

Liability for uncertain tax positions

8,153

6,725

Deferred income taxes

951

728

Other long-term liabilities

298

324

TOTAL LIABILITIES

884,529

889,160

Commitments and contingencies

Common stock, $0.01 par value. Authorized 120,000,000; total issued is 20,176,291 and 20,105,545 shares and total outstanding is 19,648,623 and 19,916,431 shares at June 30, 2023 and December 31, 2022, respectively

202

201

Treasury stock, at cost (527,668 and 189,114 shares at June 30, 2023 and December 31, 2022, respectively)

(18,937

)

(7,596

)

Additional paid-in capital

32,182

21,650

Accumulated deficit

(213,892

)

(250,408

)

Accumulated other comprehensive loss

(17,001

)

(19,108

)

TOTAL STOCKHOLDERS’ DEFICIT

(217,446

)

(255,261

)

TOTAL LIABILITIES AND STOCKHOLDERS’ DEFICIT

$

667,083

$

633,899

CONSENSUS CLOUD SOLUTIONS, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

(UNAUDITED, IN THOUSANDS EXCEPT SHARE AND PER SHARE DATA)

Three Months Ended June 30,

Six Months Ended June 30,

2023

2022

2023

2022

Revenues

$

92,792

$

91,115

$

184,246

$

180,413

Cost of revenues (1)

17,246

15,587

34,754

30,692

Gross profit

75,546

75,528

149,492

149,721

Operating expenses:

Sales and marketing (1)

17,507

16,394

34,400

32,224

Research, development and engineering (1)

1,765

2,741

3,669

5,077

General and administrative (1)

17,432

15,816

38,584

33,185

Total operating expenses

36,704

34,951

76,653

70,486

Income from operations

38,842

40,577

72,839

79,235

Interest expense

(12,817

)

(12,359

)

(25,383

)

(25,632

)

Interest income

661

665

Other (expense) income, net

568

1,577

(280

)

1,750

Income before income taxes

27,254

29,795

47,841

55,353

Income tax expense

6,196

7,874

11,325

14,912

Net income

$

21,058

$

21,921

$

36,516

$

40,441

Net income per common share:

Basic

$

1.07

$

1.10

$

1.85

$

2.02

Diluted

$

1.07

$

1.10

$

1.85

$

2.02

Weighted average shares outstanding:

Basic

19,654,922

19,928,316

19,750,570

19,924,864

Diluted

19,662,201

19,968,340

19,772,898

20,002,103

(1) Includes share-based compensation expense as follows:

Cost of revenues

$

334

$

216

$

630

$

439

Sales and marketing

387

270

759

543

Research, development and engineering

52

340

92

696

General and administrative

3,890

4,097

8,322

8,648

Total

$

4,663

$

4,923

$

9,803

$

10,326

CONSENSUS CLOUD SOLUTIONS, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(UNAUDITED, IN THOUSANDS)

Six Months Ended June 30,

2023

2022

Cash flows from operating activities:

Net income

$

36,516

$

40,441

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization

8,689

7,564

Amortization of financing costs and discounts

1,004

901

Non-cash operating lease costs

874

787

Share-based compensation

9,803

10,326

Provision for doubtful accounts

3,080

191

Deferred income taxes, net

2,036

(2,435

)

Changes in operating assets and liabilities:

Decrease (increase) in:

Accounts receivable

(5,852

)

(4,280

)

Prepaid expenses and other current assets

1,237

(37

)

Other assets

780

(279

)

Increase (decrease) in:

Accounts payable and accrued expenses

(5,829

)

(1,857

)

Income taxes payable

651

(6

)

Deferred revenue

(1,173

)

1,681

Operating lease liabilities

(1,121

)

(939

)

Liability for uncertain tax positions

1,428

1,458

Other liabilities

(31

)

(1,310

)

Net cash provided by operating activities

52,092

52,206

Cash flows from investing activities:

Purchases of property and equipment

(18,675

)

(13,744

)

Acquisition of businesses, net of cash received

(14,355

)

Purchase of investments

(4,000

)

Purchases of intangible assets

(1,000

)

Net cash used in investing activities

(22,675

)

(29,099

)

Cash flows from financing activities:

Debt issuance costs

(232

)

Proceeds from the issuance of common stock under employee stock purchase plan

871

631

Repurchase of common stock

(11,244

)

(7,596

)

Taxes paid related to net share settlement

(1,175

)

(1,590

)

Net cash used in financing activities

(11,548

)

(8,787

)

Effect of exchange rate changes on cash and cash equivalents

(56

)

(4,806

)

Net change in cash and cash equivalents

17,813

9,514

Cash and cash equivalents at beginning of period

94,164

66,778

Cash and cash equivalents at end of period

$

111,977

$

76,292

CONSENSUS CLOUD SOLUTIONS, INC. AND SUBSIDIARIES

RECONCILIATION OF GAAP TO ADJUSTED NON-GAAP FINANCIAL MEASURES

(UNAUDITED, IN THOUSANDS, EXCEPT SHARE AND PER SHARE AMOUNTS)

The following tables set forth reconciliations regarding certain non-GAAP measures for the three months ended June 30, 2023 and 2022 to the most closely comparable GAAP measure.

Three Months Ended June 30,

2023

Per Diluted
Share

2022

Per Diluted
Share

Net income

$

21,058

$

1.07

$

21,921

$

1.10

Plus:

Share-based compensation (1)

4,187

0.21

4,288

0.21

Amortization (2)

732

0.04

785

0.04

Spin-off related costs (3)

18

732

0.04

Non-income related sales tax (4)

(659

)

(0.03

)

(349

)

(0.02

)

Acquisition related integration costs (5)

149

0.01

Intra-entity transfer (6)

1,186

0.06

1,266

0.06

Other (7)

210

0.01

Adjusted non-GAAP net income

$

26,732

$

1.36

$

28,792

$

1.44

Non-GAAP Financial Measures

To supplement its unaudited consolidated financial statements, the Company uses the following non-GAAP financial measures: Adjusted EBITDA, Adjusted non-GAAP Net Income and Adjusted non-GAAP Diluted EPS (collectively the “non-GAAP financial measures”). The presentation of this financial information is not intended to be considered in isolation or as a substitute for, or superior to, the financial information prepared and presented in accordance with U.S. GAAP. The Company uses these non-GAAP financial measures for financial and operational decision making and as a means to evaluate period-to-period comparisons. The Company believes that they provide useful information about core operating results, enhance the overall understanding of past financial performance and future prospects, and allow for greater transparency with respect to key metrics used by management in its financial and operational decision making.

(1) Share-based compensation. The Company excludes stock-based compensation because it is non-cash in nature and because the Company believes that the non-GAAP financial measures excluding this item provides meaningful supplemental information regarding the operational performance of the business. The Company further believes this measure is useful to investors in that it allows for greater transparency to certain line items in its financial statements. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers, many of which similarly exclude this item.

(2) Amortization. The Company excludes amortization of patents and acquired intangible assets because it is non-cash in nature and because the Company believes that the non-GAAP financial measures excluding this item provides meaningful supplemental information regarding the operational performance of the business. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers, many of which similarly exclude this item.

(3) Spin-off related costs . The Company excludes certain expenses associated with the spin-off from Ziff Davis, Inc. The Company believes that the non-GAAP financial measures excluding this item provides meaningful supplemental information regarding the operational performance of the business. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers.

(4) Non-income related sales tax . The Company has excluded certain non-income related sales taxes because this expense is related to our historical sales tax exposure in applicable states that have started to tax Software as a Service (“SaaS”) in recent years. The Company is in the process of remediating the exposure and doesn't believe it will be recurring. As a result, the Company believes that the non-GAAP financial measures excluding this item provide meaningful supplemental information regarding the operational performance of the business.

(5) Acquisition related integration costs . The Company excludes certain acquisition and related integration costs such as adjustments to contingent consideration, severance, lease terminations, retention bonuses and other acquisition-specific items. The Company believes that the non-GAAP financial measures excluding this item provide meaningful supplemental information regarding operational performance. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results and comparisons to peers, many of which similarly exclude this item.

(6) Intra-entity transfers. The Company excludes certain effects of intra-entity transfers to the extent the related tax asset or liability in the financial statement is not recovered or settled, respectively during the year. During December 2019, the Company entered into an intra-entity asset transfer that resulted in the recording of a tax benefit and related tax asset representing tax deductible amounts to be realized in future years which is expected to be recovered over a period of up to 20 years. The Company believes that the non-GAAP financial measures excluding the cumulative future unrealized benefit of the assets transferred and including the tax benefit in the year of realization provides meaningful supplemental information regarding operational performance. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results.

(7) Other. The Company excludes certain gains or costs related to non-routine and other matters that are nonrecurring. The Company believes that the non-GAAP financial measures excluding this item provides meaningful supplemental information regarding the operational performance of the business. In addition, excluding this item from the non-GAAP measures facilitates comparisons to historical operating results.

CONSENSUS CLOUD SOLUTIONS, INC. AND SUBSIDIARIES

NET INCOME TO ADJUSTED EBITDA RECONCILIATION

(UNAUDITED, IN THOUSANDS)

The following table sets forth a reconciliation of Adjusted EBITDA to net income, the most directly comparable GAAP financial measure.

Three Months Ended June 30,

2023

2022

Net income

$

21,058

$

21,921

Plus:

Interest expense

12,817

12,359

Interest income

(661

)

Other expense (income), net

(568

)

(1,577

)

Income tax expense

6,196

7,874

Depreciation and amortization

4,344

3,858

EBITDA:

Plus:

Share-based compensation

4,663

4,923

Spin-off related costs

28

995

Non-income related sales tax

(484

)

(526

)

Acquisition related costs

204

Other

277

Adjusted EBITDA

$

47,670

$

50,031

Adjusted EBITDA as calculated above represents earnings before interest expense, interest income, other expense (income), net, income tax and depreciation and amortization and the items used to reconcile GAAP to Adjusted non-GAAP financial measures, including (1) share-based compensation; (2) spin-off related costs; (3) non-income related sales tax; (4) acquisition related costs; and (5) other nonrecurring costs. We disclose Adjusted EBITDA as a supplemental non-GAAP financial performance measure as we believe it is a useful metric by which to compare the performance of our business from period to period. We understand that measures similar to Adjusted EBITDA are broadly used by analysts, rating agencies and investors in assessing our performance. Accordingly, we believe that the presentation of Adjusted EBITDA provides useful information to investors.

Adjusted EBITDA is not in accordance with, or an alternative to, net income, and may be different from non-GAAP measures used by other companies. In addition, Adjusted EBITDA is not based on any comprehensive set of accounting rules or principles. This Adjusted non-GAAP measure has limitations in that it does not reflect all of the amounts associated with the Company’s results of operations determined in accordance with GAAP.

CONSENSUS CLOUD SOLUTIONS, INC. AND SUBSIDIARIES

NON-GAAP FINANCIAL MEASURES

(UNAUDITED, IN THOUSANDS)

Q1

Q2 (1)

Q3

Q4 (1)

YTD

2023

Net cash provided by operating activities

$

37,971

$

14,121

$

$

$

52,092

Less: Purchases of property and equipment

(8,548

)

(10,127

)

(18,675

)

Free cash flows

$

29,423

$

3,994

$

$

$

33,417

Q1

Q2 (1)

Q3

Q4 (1)

YTD

2022

Net cash provided by operating activities (1)

$

49,908

$

2,298

$

37,066

$

(6,123

)

$

83,149

Less: Purchases of property and equipment

(6,915

)

(6,829

)

(7,316

)

(8,985

)

(30,045

)

Free cash flows

$

42,993

$

(4,531

)

$

29,750

$

(15,108

)

$

53,104

(1) Net cash provided by operating activities during the second quarter and fourth quarter was impacted by cash outlays related to interest expense payments of approximately $26 million (occurring in Q2 and Q4) and other significant payments.

The Company discloses free cash flows as supplemental non-GAAP financial performance measure, as it believes it is a useful metric by which to compare the performance of its business from period to period. The Company also understands that this non-GAAP measure is broadly used by analysts, rating agencies and investors in assessing the Company’s performance. Accordingly, the Company believes that the presentation of this non-GAAP financial measure provides useful information to investors.

Free cash flows is not in accordance with, or an alternative to, Cash Flows from Operating Activities, and may be different from non-GAAP measures with similar or even identical names used by other companies. In addition, the non-GAAP measure is not based on any comprehensive set of accounting rules or principles. This non-GAAP measure has limitations in that it does not reflect all of the amounts associated with the Company’s results of operations determined in accordance with GAAP.

Key Performance Metrics (Unaudited)

The following table sets forth certain key operating metrics for Consensus for the three months ended June 30, 2023 and 2022 (in thousands, except for percentages):

Three Months Ended June 30,

2023

2022

Corporate revenue

$

50,361

$

48,867

Corporate customer accounts (1)

54

46

Corporate Average Revenue per Customer Account (“ARPA”) (2)

$

316.55

$

354.99

Corporate paid adds (3)

3

4

Corporate monthly account churn (4)

1.26

%

1.88

%

SoHo revenue

$

42,429

$

42,228

SoHo customer accounts (1)

889

1,002

SoHo ARPA (2)

$

15.69

$

13.87

SoHo paid adds (3)

74

96

SoHo monthly account churn (4)

3.57

%

3.87

%

(1) Consensus customers are defined as paying Corporate and SoHo customer accounts.

(2) Represents a monthly ARPA for the quarter or year calculated as follows. Monthly ARPA on a quarterly basis is calculated using our standard convention of dividing revenue for the quarter by the average of the quarter’s beginning and ending customer base and dividing that amount by 3 months. Consensus believes ARPA provides investors an understanding of the average monthly revenues we recognize per account associated within Consensus’ customer base. As ARPA varies based on fixed subscription fee and variable usage components, Consensus believes it can serve as a measure by which investors can evaluate trends in the types of services, levels of services and the usage levels of those services across Consensus’ customers.

(3) Paid Adds represents paying new Consensus customer accounts added during the annual period.

(4) Monthly churn is defined as a Consensus paying customer accounts that cancelled its services during the period divided by the average number customers over the period. This measure is calculated monthly and expressed as an average over the applicable period.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230808648419/en/

Laura Hinson
Consensus Cloud Solutions, Inc
844-211-1711
investor@consensus.com

Stock Information

Company Name: Consensus Cloud Solutions Inc.
Stock Symbol: CCSI
Market: NASDAQ
Website: consensus.com

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