CSGS - CSG Supercharges Customer Experience with Launch of Industry-Specific Customer Engagement Solution CSG Xponent Ignite
(NewsDirect)
CSG® (NASDAQ: CSGS) empowerscompanies to build unforgettable experiences that make it easier forconsumers and businesses to connect with, use, and pay for theproducts and services they value most. To propel proactive customerexperience (CX), CSG today launched CSG Xponent™Ignite , a customer engagement solution built fromindustry-specific expertise that enables businesses to quickly deploy,engage and deliver quantifiable experiences aligned with their goals.
“Companies arefrustrated with spending millions of dollars on generic CX tools thatdon’t produce the outcomes they were sold on. Generating ROI on CXinitiatives is what businesses need and what we offer with CSG XponentIgnite,” said Eric Carrasquilla, president, customer engagement,CSG. “CSG’s expertise is driving differentiated digitalexperiences for consumers and patients. Xponent Ignite raises thecustomer experience bar by delivering industry-tailored, pre-builtcustomer journeys with pre-configured integrations that personalizeand automate the most important customer touchpoints to driveimmediate value to the consumer and achieve faster ROI.”
"Even with thegrowing number of deployments, few companies, if any, have masteredthe art of delivering a great customer experience. Organizations needeasy access today and to be able to connect the dots between programsto realize business results,” said Mila D’Antonio, principalanalyst, Omdia. “CSG Xponent Ignite takes the guesswork out ofjourney orchestration and simplifies it for the end user at scale andwith speed.”
By leveraging CSGXponent Ignite, businesses can:
- Prove andbuild their CX business case , understand their CX maturity,illuminate ways to generate ROI, and help define a solid CX strategyto drive desired business and customer outcomes.
- Speed time tovalue with 80+ industry-specific, pre-built journeys thatquickly orchestrate the most important customer interactions toelevate customer satisfaction, drive customer loyalty, spark upsells,and lead to faster ROI.
- Connect with ease and remove data silos by leveraging an API library with 100+ pre-configured integrations tostreamline and seamlessly connect to your existing tech stack withoutripping and replacing the current IT infrastructure.
CSG Xponent Igniteempowers companies within the telecommunications, financial services,retail, and healthcare industries to personalize customer journeysthrough use cases for acquisition, support, growth, and retention. Thecatalog of journeys is based on best practices across these industriesand expertise from orchestrating 50 billion omnichannel interactionsaround the globe. With Xponent Ignite, healthcare providers canenhance patient care with real-time digital communications such ascare plan adherence notifications and appointment reminders. Financialinstitutions can drive mortgage loan application completions withproactive, personalized reminders and real-time status updates.Retailers can hyper-personalize and target offers to customers in theright channel and at the right time to convert purchases.Communication service providers can retain customers with a promotionroll-off journey.
For moreinformation on CSG Xponent Ignite and how it can take yourcustomers’ experiences to the next level, visit https://www.csgi.com/products/xponent/ignite/ .
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About CSG
CSG empowers companiesto build unforgettable experiences, making it easier for people andbusinesses to connect with, use and pay for the services they valuemost. Our customer experience, billing and payments solutions helpcompanies of any size make money and make a difference. With our SaaSsolutions, company leaders can take control of their future, and tapinto guidance along the way from our more than 5k-strong experiencedglobal CSG services team.
Want to learn more about how to be a change maker and industryshaper like our 1,000-plus clients? Visit csgi.com to learn more.
Copyright © 2022 CSGSystems International, Inc. and/or its affiliates (“CSG”). Allrights reserved. CSG® is a registered trademark of CSG SystemsInternational, Inc. All third-party trademarks, service marks, and/orproduct names which are referenced in this document are the propertyof their respective owners, and all rights therein are reserved.
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