CSGS - CSG Unleashes Future-Proof Automation for VicTrack
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CSG ® (NASDAQ: CSGS) istransforming the way companies engage with their customers by armingtoday’s leading brands with future-ready, innovative solutions thatdrive extraordinary customer experiences. Recently VicTrack , the state-ownedenterprise that manages public transport infrastructure in Victoria,Australia, deployed CSG’s configure,price and quote (CPQ) and order management solution to support thedigital transformation and automation of its telecommunicationsnetwork. With CSG’s industry-leading platform, VicTrack’s existingnetwork and processes now deliver more efficient and cost-effectivesolutions to their end transport, government and wholesale customers.
“VicTrack’s focus ison broad transformation and CSG’s ability to automate our systemsand create faster more efficient solutions for our customers is agame-changer for our business,” said Bruce Moore, Executive GeneralManager, Telecommunications at VicTrack. “We wanted a technologyprovider that had both local market experience and the provenexpertise to handle the complexities of our project. CSG’sflexibility and transparency created a highly collaborativeenvironment that ultimately set our business up for immediate andlong-term success.”
CSGtechnologies enable VicTrack to support the delivery of improvedtelecommunications solutions both now and into the future, across bothpublic and enterprise applications.
Since implementing CSG’s CPQ solution, VicTrack has:
- Supported the development of a future-proofnetwork: Anticipating the future needs of VicTrack’s business,the high-capacity network is now ready for turnkey upgrades andincreasing stakeholder demands.
- Improved process speedsby 30%: Process and deployment times cut by nearly a third,allowing VicTrack to have better visibility across its offerings andmake strategic decisions on future services.
- Sparked newrevenue opportunities: VicTrack can wholesale excess capacityacross its network to other carriers to support them in providingservices to the broader state of Victoria.
“By supportingcritical rail operations, including ticketing, communications,signalling and video surveillance, the state of Victoria is providingservices that keep the heart of the city, its people and businesses,moving,” said Ian Watterson, head of CSG’s Asia-Pacific business. “VicTrack’s progressive approach to digitally transform itsnetwork and ensure it is highly efficient and modern is no easy feat.It’s been a privilege to work alongside VicTrack on this journey asCSG continues to deliver disruptive innovation that meets the growingdemands of the market to create a more future-ready world.”
Delivered as part of CSGEncompass, a SaaS, open, integrated and modular solution that reducesthe complexity of multi-sided, B2B2X ecosystems, CSG’s CPQ solutionaccelerates time to market with an end-to-end, open and interoperabledesign that is completely catalog-driven. For more information visit, www.csgi.com/capabilities/revenue-and-customer-management/configure-price-quote-and-order/ .
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About CSG
CSG is a leader ininnovative customer engagement, revenue management and paymentssolutions that make ordinary customer experiences extraordinary. Ourcloud-first architecture and customer-obsessed mindset help companiesaround the world launch new digital services, expand into new markets,and create dynamic experiences that capture new customers and buildbrand loyalty. For 40 years, CSG’s technologies and people havehelped some of the world’s most recognizable brands solve theirtoughest business challenges and evolve to meet the demands oftoday’s digital economy with future-ready solutions that driveexceptional customer experiences. With 5,000 employees in over 20countries, CSG is the trusted technology provider for leading globalbrands in telecommunications, retail, financial services, andhealthcare. Our solutions deliver real world outcomes to more than 900customers in over 120 countries.
To learn more, visit us at csgi.com and connect with us on and .
Copyright © 2022 CSGSystems International, Inc. and/or its affiliates (“CSG”). Allrights reserved. CSG® is a registered trademark of CSG SystemsInternational, Inc. All third-party trademarks, service marks, and/orproduct names which are referenced in this document are the propertyof their respective owners, and all rights therein are reserved.
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