ERIE - Erie Insurance ranks No. 1 in J.D. Power 2023 U.S. Home Insurance Study

PR Newswire

Study finds ERIE is best in customer satisfaction for both homeowners and renters insurance

ERIE, Pa. , Dec. 19, 2023 /PRNewswire/ -- Erie Insurance ( ERIE ) is the best in home insurance customer satisfaction, ranking No. 1 in both homeowners and renters insurance business lines, according to the J.D. Power 2023 U.S. Home Study .

ERIE earned the highest homeowners insurance ranking of all rank-eligible property and casualty (P&C) carriers with a score of 856 on J.D. Power's 1,000-point scale. That's 37 points higher than the homeowners insurance segment average for 2023. The Fortune 500 company, which has been serving customers for nearly a century, increased its 2023 ranking and score during a year when the study cited overall homeowners satisfaction as flat compared to the previous year. Consumers ranked ERIE No. 1 in the J.D. Power 2023 homeowners insurance segment study factors of interaction, policy offerings and price.

In the renters insurance segment, ERIE led with a score of 881 out of 1,000, outperforming the next best rank-eligible carrier by 25 points and ranking No. 1 in the J.D. Power 2023 renters insurance study factors of interaction, policy offerings, price, and billing process &policy information.

"We stand behind the quality of our products, as well as our promise to always be Above All in Service," said Jon Bloom , ERIE's senior vice president of personal products. "This recognition is a testament to the protection we provide with each and every policy."

The J.D. Power 2023 U.S. Home Insurance Study examines overall customer satisfaction within two personal insurance product lines: homeowners and renters. The study is based on online interview responses from 11,221 homeowners and renters conducted from May through July 2023 .

For J.D. Power award information, visit jdpower.com/awards .

To learn more about ERIE's home and property coverage, visit erieinsurance.com/home-insurance and for ERIE's renters insurance coverage, visit erieinsurance.com/renters-insurance .

About Erie Insurance
According to A.M. Best Company, Erie Insurance Group, based in Erie, Pennsylvania , is the 12th largest homeowners insurer, 12th largest automobile insurer and 13th largest commercial lines insurer in the United States based on direct premiums written. Founded in 1925, Erie Insurance is a Fortune 500 company and the 19th largest property/casualty insurer in the United States based on total lines net premium written. Rated A+ (Superior) by A.M. Best, ERIE has more than 6 million policies in force and operates in 12 states and the District of Columbia . News releases and more information are available on ERIE's website at www.erieinsurance.com .

SOURCE Erie Indemnity Company