EGAN - Family Court of the State of Delaware selects eGain for virtual assistance

eGain (EGAN) announces that the Family Court of the State of Delaware has chosen eGain for virtual assistance and live chat digital channels.As part of COVID-19 social guidelines, the Family Court had reduced the onsite presence of its agents.eGain's Virtual Assistant™ will provide users with general information and resources. The court's resource center agents will use eGain SuperChat™ to handle escalated issues that the Virtual Assistant cannot resolve.Press Release

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Family Court of the State of Delaware selects eGain for virtual assistance