IBEX - ibex and Krisp come together for better AI-powered noise cancellation
2023-03-09 09:34:36 ET
- Global provider of business process outsourcing, ibex ( NASDAQ: IBEX ) has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience.
- ibex has piloted Krisp in select accounts and the impact has been dramatic. In one case, implementing Krisp helped increase sales conversions by 16% and reduced AHT by 10%.
- “AI technology is changing the CX industry and empowering a better agent and customer experience. We are excited to partner with Krisp to bring even greater value and service to our clients. At ibex, we firmly believe that combining the best technology with an award-winning employee experience and agent-first culture enables us to deliver the best CX for our clients at every customer interaction.” said Jim Ferrato, Chief Information Officer at ibex.
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ibex and Krisp come together for better AI-powered noise cancellation