VG - PalFish selects Vonage to enhance customer and post-purchase services experience
Vonage (NASDAQ:VG) is enabling China-based edtech platform PalFish to seamlessly connect with current and potential customers across multiple communications channels using the Vonage Communication Platform. PalFish is a professional private online tutoring platform designed for English language learners from 3 - 12 years old and based on Pearson academic programs. Vonage Communications APIs enhance and build improved customer experiences; the Vonage Voice API enables the creation of automated and personalized customer interactions with AI. PalFish has deployed the Voice API in its contact centre to enhance communications with parents for post-purchase services and is also using the Vonage Messages API to offer efficient and seamless communication via WhatsApp.
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PalFish selects Vonage to enhance customer and post-purchase services experience