XM - Qualtrics and Five9 together will improve experience for customers and agents

2023-03-09 09:50:44 ET

• Qualtrics ( XM ) and Five9 ( FIVN ) will integrate Five9’s industry-leading cloud contact center solutions with Qualtrics Frontline Care. Five9 Event Subscription Services and the Qualtrics’ XM Platform enables customer service teams to more deeply understand how their customer service experience better.
• The combined capabilities will help contact center managers improve the agent experience and deliver more personalized customer experiences that increase brand loyalty.
• It will also improve agent experience and deliver more personalized customer experiences that increase brand loyalty.
• “Contact centers are among the most critical pieces in delivering a high-quality customer experience but they face many challenges due to lack of funding and high agent turnover rates. These integrations bring two industry leaders together and will help contact center teams improve operational efficiencies, reduce costs, increase customer loyalty, and minimize risk and compliance issues.” said Fabrice Martin, Chief Product Officer of Qualtrics XM for Customer Frontlines.

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