CXM - Sprinklr Inc. (CXM) Q4 2024 Earnings Call Transcript
2024-03-27 22:30:23 ET
Sprinklr, Inc. (CXM)
Q4 2024 Earnings Conference Call
March 27, 2024 05:00 PM ET
Company Participants
Eric Scro - Senior Vice President, Finance
Ragy Thomas - Founder & Chief Executive Officer
Manish Sarin - Chief Financial Officer
Conference Call Participants
Arjun Bhatia - William Blair
Raimo Lenschow - Barclays
Elizabeth Porter - Morgan Stanley
Brett Knoblauch - Cantor Fitzgerald
Michael Berg - Wells Fargo Securities
Jackson Ader - KeyBanc Capital Market
Austin Cole - Citizen's GMP
Presentation
Operator
Greetings, and welcome to Sprinklr Fourth Quarter Fiscal Year 2024 Earnings Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions]. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Eric Scro, Vice President of Finance. Thank you. You may begin.
Eric Scro
Thank you, Camilla, and welcome, everyone, to Sprinklr’s fourth quarter and full year fiscal 2024 results financial call. Joining us today are Ragy Thomas, Sprinklr’s Founder and CEO, and Manish Sarin, Chief Financial Officer. We issued our earnings release a short time ago, filed the related Form 8-K with the SEC, and we've made them available on the Investor Relations section of our website, along with the supplementary investor presentation.
In addition, during today's call, we'll be making some forward-looking statements about the business and about the financial results of Sprinklr that involve many assumptions, risks and uncertainties, including our guidance for the first fiscal quarter and full fiscal year of 2025, actual results might differ materially.
With that, let me turn it over to Ragy.
Ragy Thomas
Thank you, Eric, and hello, everyone. Thank you for joining us today. We're pleased that Q4 was another strong quarter that exceeded guidance across all key metrics. Q4 total revenue grew 17% year-over-year to $194.2 million and subscription revenue grew 19% year-over-year to $177 million. We generated a record $32.4 million in non-GAAP operating income, which resulted in a 17% non-GAAP operating margin for the quarter.
The end of the fiscal year is often a good time to reflect on how far we've come and where we are going. The opportunity we saw when we founded Sprinklr is coming to fruition in an accelerated fashion because of generative AI, after investing 14 years of unifying the back end of customer facing functions with our AI-powered platform, we're beginning to see customers bring our vision of unifying to life with generative AI and conversational AI. Generative AI has accelerated conversations, happening at the brand's digital edge, where the customer buys, gives feedback and engages for support and service.
Anyone can use GenAI to build a chatbot but under the engine or the foundation behind it is unified to sell, to serve and to gain actionable insights. Siloed chatbots can't manifest significant value for the brand. In today's hyper-connected world, customers must experience a unified approach across all touch points with the brand....
Sprinklr, Inc. (CXM) Q4 2024 Earnings Call Transcript