WANT - What Consumers Say About The Reopening Of The Physical World - And What It Means For Business

• The U.S. has mobilized the largest COVID-19 vaccination rollout of any country in the world.
• For consumers, returning to the physical world doesn't seem to be based on state governments lifting restrictions, or their reassurances that there will be enough supply for all adults who want a vaccination to get one.
• The silver lining of the pandemic is that it has given all sectors of the economy, not just retail, the opportunity to think deeply about how to use technology and people to create better customer experiences.

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