Quadient Takes No. 1 Position in Global Customer Communications Management Software Market Share
MWN-AI** Summary
Quadient has recently achieved the remarkable distinction of being ranked No. 1 in global Customer Communications Management (CCM) market share for 2024, according to the recent IDC report. Capturing 11% of the market, Quadient's position comes as a result of its innovative capabilities that align with the evolving needs of organizations seeking to enhance customer engagement. The global CCM market has seen significant growth, reaching $2.1 billion in 2024, reflecting a 5.7% increase from the previous year.
The IDC report highlights that organizations are transitioning from merely controlling costs to embracing customer-centric innovations facilitated by artificial intelligence (AI) and automation. Amy Machado, a senior research manager at IDC, emphasizes that companies are increasingly investing in AI-driven communication platforms that enable personalized and streamlined engagement across multiple channels.
Quadient's achievement is attributed to its ongoing investments in innovation, which have enhanced customer retention and allowed the company to secure larger contracts while expanding channel partnerships. As per Geoffrey Godet, CEO of Quadient, the company’s strategy—dubbed "Elevate to 2030"—focuses on delivering innovative communication management solutions tailored for a dynamic digital environment. Quadient's advancements in AI-assisted authoring, sentiment analysis, and intelligent workflow orchestration are pivotal in helping businesses improve communication efficiency while ensuring compliance in regulated sectors.
With consistent recognition on platforms such as Gartner Peer Insights, G2, and TrustRadius, Quadient is well-positioned to continue its growth trajectory. The company’s dedication to enhancing user experience and driving innovation underpins its ability to cater to both large enterprises and middle-market companies, thus reinforcing its leadership in the competitive CCM landscape. Through ongoing enhancements, Quadient aims to empower organizations to communicate smarter and more effectively in an increasingly complex digital world.
MWN-AI** Analysis
Quadient's recent achievement of being ranked No. 1 in the global Customer Communications Management (CCM) software market positions the company as a significant player in the rapidly evolving landscape of customer engagement solutions. With an impressive 11% global market share reported by IDC, Quadient's strategic focus on leveraging AI and automation aligns well with the industry's shift from traditional cost-containment strategies to value-driven, customer-centric experiences.
As the CCM market grew to $2.1 billion in 2024—an increase of 5.7%—this growth indicates sustained demand for innovative communication solutions. Quadient's emphasis on enhancing customer retention, securing large deals, and forging new channel partnerships illustrates its ability to capitalize on emerging market trends. Businesses today are increasingly prioritizing personalized engagement, suggesting that Quadient’s AI-assisted solutions, which streamline content creation and optimize communication processes, will only gain relevance moving forward.
Investors should view Quadient's robust growth and market leadership positively. The company's dedication to continuous investment in innovation, as evidenced by its 'Elevate to 2030' strategy, promises further enhancements to its solutions, catering specifically to both large enterprises and the mid-market segment. Notably, Quadient's recognition across platforms such as Gartner Peer Insights and G2 reinforces its reputation for delivering superior customer experiences.
While the company faces various competitors, its unique blend of advanced technology and commitment to compliance could be a significant differentiator. In conclusion, Quadient's continued focus on AI and intelligent automation positions it well for future growth. For investors, maintaining a stake in Quadient could prove prudent as it navigates the dynamic digital landscape and capitalizes on the increasing demand for intelligent, multichannel communication solutions.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Paris
Quadient (Euronext Paris: QDT), a global intelligent automation platform enabling secure and professional business connections, today announced that it has been ranked No. 1 in worldwide Customer Communications Management (CCM) 2024 market share, capturing 11% of the market according to the IDC Worldwide Customer Communications Management Software Market Shares, 2024: Elevating Efficiency and Dynamic Experiences with AI (doc #US53742425, September 2025) report.
Findings in the report highlight a broader shift in customer communication strategies, as organizations move from cost containment toward customer-centric innovation powered by AI and automation. According to the report, the total CCM market grew to $2.1 billion in 2024, up 5.7% from 2023. Reflecting this market evolution, Quadient in 2024 enhanced customer retention, secured several large deals and expanded its channel partnerships, strengthening growth in CCM revenue and outpacing the market.
Amy Machado, senior Research Manager at IDC, said: “Organizations are investing in AI-driven communication platforms that personalize engagement and unify digital and human touchpoints. Quadient’s platform leverages AI that evolves and adapts to customer needs for faster content creation, advanced personalization, automated translation, and intelligent workflow orchestration. As companies navigate an ever-changing regulatory landscape, Quadient is also helping simplify compliance and mitigate risk through managed templates and detailed audit trails. Guided by its 'Elevate to 2030' strategy, Quadient is providing future-ready communications management solutions for the dynamic digital world.”
Quadient believes that its success stems from sustained investment in innovation to meet evolving customer communication needs across industries. The company delivers AI-assisted solutions that help large enterprises automate complex, regulated communications while also addressing the growing mid-market demand for advanced multichannel customer communications management. These efforts have earned Quadient consistent recognition from customers and analysts alike, with top ratings on Gartner Peer Insights, G2 and TrustRadius, and continued leadership positions on the Aspire CCS Leaderboard for CCM and CXM.
The company’s latest advancements further demonstrate its commitment to helping organizations design, orchestrate and optimize personalized communications with agility and control. Enhanced AI-assisted authoring, sentiment analysis, translation, and event-driven workflow capabilities enable business users to simplify content creation and elevate customer engagement, while reinforcing governance, compliance and accuracy—qualities increasingly critical in regulated and high-volume environments.
“We believe Quadient’s No. 1 ranking for 2024 global CCM market share reflects more than momentum. It reflects our ability to consistently deliver innovation and superior customer experience,” said Geoffrey Godet, CEO of Quadient. “Our Digital journey to today’s leading position focuses on two key pillars: customer satisfaction and innovation. By meeting and even exceeding customer needs through deep AI and continuous product improvements, we’re redefining what it means to communicate intelligently for large as well as mid-segment enterprises. Thanks to our ability to adapt our CCM expertise to the mid-segment, we have been able to respond to customer needs across a broader range of company sizes, positioning ourselves for success independent of scale. Our 2024 CCM top market share ranking demonstrates that our growth strategy for large and mid-sized enterprises is working hand in hand with our customers’ success.”
By continuing to invest in AI, cloud innovation and intelligent automation, Quadient helps organizations communicate smarter, faster and more securely. From transforming customer experiences to ensuring compliance in complex markets, Quadient empowers businesses to stay ahead in a rapidly evolving digital landscape. To learn more about how Quadient customers have reshaped their customer communications, visit www.quadient.com/en/quadient-ccm-market-share-leader .
About Quadient®
Quadient is a global automation platform powering secure and sustainable business connections through digital and physical channels. Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency and creating meaningful customer experiences. Listed in compartment B of Euronext Paris (QDT) and part of the CAC® Mid & Small and EnterNext® Tech 40 indices, Quadient shares are eligible for PEA-PME investing. For more information about Quadient, visit http://www.quadient.com/en/ .
Contacts
Joe Scolaro, Quadient
Global Press Relations Manager
+1 203-301-3673
j.scolaro@quadient.com
Kiley Ribordy, Walker Sands
Senior PR Director
quadientpr@walkersands.com
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FAQ**
How has Quadient S.A NPACF's investment in AI and automation contributed to its No. 1 ranking in worldwide CCM market share for 2024?
What specific strategies has Quadient S.A NPACF implemented to enhance customer retention and secure large deals in the evolving CCM market?
Can you elaborate on how Quadient S.A NPACF's 'Elevate to 2030' strategy aligns with the growing demand for customer-centric communication solutions?
How does Quadient S.A NPACF plan to sustain its growth in the CCM market as it addresses the needs of both large enterprises and the mid-market segment?
**MWN-AI FAQ is based on asking OpenAI questions about QUADIENT S.A (OTC: NPACF).
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