TP Named Leader in B2B and B2C Sales by Everest Group
MWN-AI** Summary
TP, former Teleperformance, has achieved recognition as a Leader in both B2B and B2C sales categories in Everest Group’s 2025 Sales Services PEAK Matrix® Assessment. This acknowledgment follows TP's deployment of a sophisticated, integrated sales framework that utilizes analytics, artificial intelligence (AI), and customized assessments to align its sales solutions with client objectives. TP's proprietary AI tools facilitate enhanced sales execution, supported by strong talent management capabilities and strategic tech partnerships.
Among the 24 global B2B and 14 B2C sales service providers evaluated, TP stood out for its comprehensive sales strategies, operational services, value-added offerings, and innovative technologies. The company's focus on intelligent revenue acceleration is evident in its broad range of sales services, particularly highlighting inside sales and account management. TP enables businesses to achieve scalable, predictable sales growth by leveraging advanced technology and data insights through its outsourced sales teams, which comprise elite global talent.
TP's B2B sales services are augmented by its customizable AI-powered suite, TP.ai FAB Growth. This solution is designed to enhance sales and revenue operations by harmonizing sales talent, AI, and data, forming a modular growth engine. Clients utilizing these AI-driven solutions have reported substantial increases in sales productivity—up to 122%—and an impressive 220% growth in the sales pipeline.
As the outsourced sales services market is projected to grow from $15.6-$16.1 billion in 2024 to $20.7-$21.2 billion by 2027, TP's commitment to ongoing training and development ensures that its teams remain adept in a rapidly evolving landscape. With operations in nearly 100 countries, TP's extensive expertise spans diverse sectors, enhancing its ability to support complex, technology-driven B2B sales engagements.
MWN-AI** Analysis
TP (formerly Teleperformance) has earned recognition as a Leader in both B2B and B2C sales according to Everest Group’s 2025 Sales Services PEAK Matrix® Assessment. The company’s impressive performance stems from its integrated sales framework which leverages advanced analytics and AI to tailor solutions that align closely with client objectives. As the outsourcing sales services market continues to expand significantly, projected to grow from $15.6-$16.1 billion in 2024 to over $20 billion by 2027, TP positions itself as a formidable competitor.
Investors should consider TP's innovative approach to sales through its proprietary AI tools, notably the TP.ai FAB Growth suite. These solutions are reported to boost sales productivity by up to 122% and increase sales pipeline growth by as much as 220%. This quantifiable success demonstrates TP's capability to deliver significant ROI for its clients, making it a compelling choice for enterprises looking to embed intelligence into their sales processes.
Given TP’s extensive reach, operating in nearly 100 countries, and its emphasis on continuous training, including GenAI enablement, the company is well-prepared to adapt to evolving market demands and technological advancements. Its diversified industry presence, from technology to healthcare, strengthens its resilience against sector-specific downturns.
For investors, TP represents a strategic opportunity, particularly as companies increasingly turn to outsourced solutions to enhance operational efficiencies and scale revenues in an uncertain economic landscape. The firm's recognized excellence in talent management and sales strategy also indicates a commitment to long-term success and adaptability. With TP’s robust framework and established market position, it may be prudent to consider adding TP to your investment portfolio or increasing existing positions.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Global digital services leader TP (ex-Teleperformance) announced today it was named a Leader in both B2B sales and B2C sales in Everest Group’s 2025 Sales Services PEAK Matrix ® Assessment.
TP was recognized in both sales categories for its deep integrated sales framework that uses analytics, AI and tailored assessments to align sales solutions with client goals, proprietary AI tools that help strengthen sales execution, and robust talent management capabilities and deep tech partnerships.
Everest Group named TP a Leader among 24 B2B sales services providers and 14 B2C sales services providers assessed globally, after evaluating providers for their sales strategies, value-added services, operational services and technologies.
Intelligent Revenue Acceleration
TP offers a range of B2B and B2C sales services with a strong emphasis on inside sales and account management, supported by capabilities across sales planning, go-to-market strategy, sales operations, enablement, channel sales, and field sales. The company empowers enterprises to achieve predictable, scalable, and intelligent sales growth by deploying best-in-class outsourced sales teams who are powered by elite global talent, advanced technology, and data-driven insights. TP B2B sales are backed by a customizable AI-powered solution suite, TP.ai FAB Growth, designed to transform sales and revenue operations by orchestrating sales talent, AI, and data into a modular growth engine. Clients using TP’s AI-powered sales solutions have experienced up to 122% boost in sales productivity and up to 220% sales pipeline growth by embedding intelligence into sales execution and decision-making.
“TP’s framework enables modular, outcomes-aligned delivery with proprietary AI-powered tools supporting real-time guidance, management orchestration, and predictive analytics,” said David Rickard, Partner at Everest Group . “Combined with a structured talent program focused on recruitment, role-specific training, and performance development, and deep partnerships, TP is well positioned to support complex, technology-enabled B2B sales engagements.”
The outsourced sales services market is expected to experience robust growth, expanding from $15.6-$16.1 billion in 2024 to $20.7-$21.2 billion by 2027, according to Everest Group.
With operations spanning nearly 100 countries, TP supports revenue programs across multiple geographies and languages. Centers of Excellence concentrate expertise in talent attraction & development, sales methodology, industry verticals, and technology, while ongoing training, including GenAI-focused enablement, helps teams stay current as tools evolve. It has a diverse industry presence, notably across technology, telecom and media, BFSI, retail and CPG, healthcare, travel and hospitality.
ABOUT TP GROUP
TP is a global leader in digital business services that consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of Specialized Services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment.
For more information: www.tp.com .
View source version on businesswire.com: https://www.businesswire.com/news/home/20260303428670/en/
FINANCIAL ANALYSTS AND INVESTORS
PRESS RELATIONS
Simon Zaks
TP Group
Tel: +33 6 72 98 32 37
investor@teleperformance.com
PRESS RELATIONS
Europe
Karine Allouis – Laurent Poinsot
IMAGE7
Tel: +33 1 53 70 74 70
teleperformance@image7.fr
PRESS RELATIONS
Americas and Asia-Pacific
Nicole Miller, TP Group
Tel: +1 629-899-0675
tppublicaffairs@teleperformance.com
FAQ**
How does Teleperformance SA TLPFF's deep integrated sales framework differentiate it from competitors in both B2B and B2C sales markets according to the Everest Group’s 2025 Sales Services PEAK Matrix Assessment?
Can you elaborate on the proprietary AI tools offered by Teleperformance SA TLPFF that contribute to the significant sales productivity boosts and pipeline growth mentioned in the report?
What specific steps is Teleperformance SA TLPFF taking to enhance its talent management capabilities in light of its recognition as a global leader in the outsourced sales services market by Everest Group?
Given the projected growth of the outsourced sales services market, how is Teleperformance SA TLPFF positioning itself to capitalize on this opportunity and sustain its leadership in both B2B and B2C categories?
**MWN-AI FAQ is based on asking OpenAI questions about Teleperformance SA (OTC: TLPFF).
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