Vongvanith Named Kinetic's First Chief Customer Officer; Brings Customer Voice to Senior Leadership
MWN-AI** Summary
On February 17, 2026, Kinetic, a leading provider of fiber internet, announced the appointment of Stacie Vongvanith as its first Chief Customer Officer (CCO). This strategic move reflects Kinetic's commitment to enhancing customer experience and prioritizing customer feedback within its senior leadership. Vongvanith, a seasoned veteran in the telecom and cable sectors, will focus on refining Kinetic's customer service and swiftly addressing customer pain points, thereby reinforcing the company’s commitment to delivering high-quality fiber internet services.
Kinetic's President, John Harrobin, expressed enthusiasm for Vongvanith's appointment, citing her proven track record in improving customer satisfaction and loyalty through data-driven strategies. Vongvanith brings over 12 years of relevant experience from her roles at Frontier Communications, Charter Communications, and Dish Network, where she led customer retention and analytics initiatives. Her goal is to cultivate a customer-first ethos at Kinetic, ensuring that customer experience goes beyond just high-speed internet—encompassing better service and support.
Vongvanith articulated her vision for Kinetic, emphasizing the importance of customer loyalty and the ambition to enhance every customer interaction, whether through installations, support calls, or community engagements. Under her leadership, Kinetic aims to set industry benchmarks for customer service within the fiber internet sector.
Kinetic is recognized for its disruptive services in broadband, providing multi-gigabit fiber internet and related offerings across 1,400 markets in 18 states. With Vongvanith's experience and insights, Kinetic is poised to challenge conventional norms in the broadband industry and elevate its service standards, reinforcing its commitment to prioritizing customer needs and experiences. For more details, visit GoKinetic.com.
MWN-AI** Analysis
The appointment of Stacie Vongvanith as Kinetic's first Chief Customer Officer signals a pivotal moment for the company, enhancing its commitment to customer-centric services in the competitive fiber internet landscape. With Vongvanith’s extensive background in customer analytics and retention strategies, Kinetic appears poised to not only elevate customer satisfaction but also strengthen its market position against entrenched competitors.
From an investor’s perspective, this strategic move could have significant implications for Kinetic’s growth trajectory. As customer experience becomes increasingly critical in telecommunications, Kinetic's proactive approach to addressing pain points could lead to improved loyalty and reduced churn rates. Vongvanith’s focus on a “customer-first fiber experience” suggests that Kinetic will likely place a strong emphasis on feedback mechanisms, creating opportunities for continuous improvement and innovation in service delivery.
In the broader market, the demand for reliable, high-speed internet remains robust, especially as remote work and digital services expand. Kinetic’s commitment to enhancing its service may not only capture new customers but also help capitalize on the rising trend of technological dependence among existing users. Given the scale at which Kinetic operates, serving 1,400 markets, the potential for market penetration is substantial.
Investors should monitor Kinetic’s performance indicators closely, particularly those related to customer acquisition costs and retention metrics. Relations with existing customers will likely become a key focus for Vongvanith; successful execution here could translate directly into financial performance boosts — increased revenues and stronger profit margins.
Overall, Kinetic's investment in customer experience, led by a seasoned executive, is a bullish indicator for potential growth and market competitiveness. Stakeholders may consider a position in Uniti (NASDAQ: UNIT) and its Kinetic division, while paying attention to ongoing developments in service enhancements as a pivotal driver of long-term value.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
LITTLE ROCK, Ark., Feb. 17, 2026 (GLOBE NEWSWIRE) -- Kinetic, a leader in residential and business fiber internet, has elevated the customer voice with the creation of its new chief customer officer role. The position, which is the first of its kind at Kinetic, underscores the company’s customer-obsessed approach and commitment to delivering better technology, service, value and experience for customers.
Industry leader Stacie Vongvanith will be Kinetic’s first CCO. Drawing on her years of telecom, cable and fiber internet experience, Vongvanith will enhance Kinetic's customer experience, identify pain points and act quickly to solve them, helping the company continue to raise the bar for its fast-growing, 100% fiber internet service.
“I’m thrilled to have Stacie join the Kinetic team. She’s a proven change-maker and her data-driven approach has repeatedly improved customer satisfaction, trust, and loyalty,” said John Harrobin, president of Kinetic. “I am confident her leadership will help us set a new standard for fiber internet service and experience.”
Vongvanith brings more than a dozen years in customer-based-analytics and retention strategies, overseeing large-scale teams in telecom and broadband. She most recently served as senior vice president of loyalty and analytics and acting head of the Consumer business unit at Frontier Communications. Prior to Frontier, Vongvanith led retention and analytics teams for both Charter Communications and Dish Network.
“I’m honored to join this world-class Kinetic team; we’re going to be laser-focused on growing a customer?first fiber experience. Our customers will find that it’s not just about higher speeds; it’s about better service and experience, too, and Kinetic is committed to delivering all three,” said Vongvanith. “My north star is simple: position Kinetic as a leader in customer loyalty and raise the bar at every customer interaction, earning trust one install, one call, one neighborhood at a time.”
As the insurgent fiber provider, Kinetic is committed to challenging the status quo for its customers, putting their needs, priorities, challenges and experiences first.
For more information, visit GoKinetic.com.
About Kinetic: Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in the Southwestern, Southeastern, Midwestern and Northeastern U.S. Additional information about Kinetic is available at gokinetic.com.
MEDIA CONTACT:
Megan Krtek
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A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/8f5bdcc2-919f-4bdd-980e-b093e6440a8a
FAQ**
How will Stacie Vongvanith's appointment as the first Chief Customer Officer at Kinetic impact customer engagement strategies within Uniti Group Inc. (NASDAQ: UNIT)?
In what specific ways does Kinetic plan to enhance customer loyalty and experience under the leadership of the new CCO, Stacie Vongvanith, related to Uniti Group Inc. UNIT?
What metrics will Kinetic use to evaluate the success of customer satisfaction initiatives led by the new CCO at Uniti Group Inc. (NASDAQ: UNIT)?
How does Kinetic's focus on customer experience align with the overall strategy of Uniti Group Inc. (NASDAQ: UNIT) to position itself as a competitive player in the fiber internet market?
**MWN-AI FAQ is based on asking OpenAI questions about Uniti Group Inc. (NASDAQ: UNIT).
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