TECH - Motorola Launches VESTA NXT to Boost Emergency Response | Benzinga
Motorola Solutions, Inc. (NYSE: MSI) recently introduced VESTA NXT, an advanced AI-enabled 9-1-1 software designed to improve the efficiency of 9-1-1 call handlers and dispatchers. Telecommunicators face a series of challenges in their day-to-day operations. They often receive a large amount of information from various sources, including callers, databases and public safety systems. This data must be quickly verified and analyzed to extract critical details. However, fragmented information sources and data overload in high-pressure situations can slow down response times.
Moreover, a large part of the 9-1-1 calls are non-emergency in nature. This can divert telecommunicators' attention away from genuine emergencies, putting individuals in critical situations at greater risk.
Motorola's advanced 9-1-1 software, VESTA NXT, addresses these concerns. Available on both cloud and on-premise, it delivers a consistent experience regardless of device, location or deployment situation. Its AI-powered toolkit provides call transcription, call translation, keyword highlights, instant audio playback and a transcription summary. The virtual assistant feature handles non-emergency calls, directing calls to appropriate resources. This can reduce telecommunicators' ...