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COST - Best Buy: Thinking Inside And Outside The Box
Costco Wholesale Corporation
Despite short-term headwinds, this Retail Apocalypse winner’s high-touch customer service and expansive store network position it for continued success.
Best Buy’s share of U.S. ecommerce sales doubled from 1.2% in 2018 to 2.5% in 2020.
Best Buy compliments its brick-and-mortar footprint with an extensive customer service offering, which is difficult for Amazon to replicate.