WEN - Wendy's to pilot robot delivery service

2023-05-17 11:02:54 ET

The Wendy's Company ( NASDAQ: WEN ) announced a new robot delivery partnership with "hyperlogistics company” Pipedream.

The new program aims to utilize an “underground autonomous robot system” in order to deliver  digitally-placed food orders from the kitchen to parking spots near the restaurant. The company highlighted the fact that it is the first quick service restaurant to pilot the technology.

“We know that serving orders quickly and accurately leads to increased customer satisfaction,” US COO Deepak Ajmani said. “Pipedream's Instant Pickup system has the potential to unlock greater mobile order speed of service and accuracy, enabling us to consistently deliver hot and fresh Wendy's products to our fans."

Matt Spessard, Senior Vice President and Global Chief Technology Officer, added that the service should aid in increasing mobile ordering preferences, which is already a secular trend. The service also reduces the labor burden for restaurant locations.

The announcement follows Sweetgreen’s announcement of a similar automation push on Wednesday .

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