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CSG ® (NASDAQ: CSGS) is transforming the way companies engage with theircustomers by arming today’s leading brands with future-ready,innovative solutions that drive extraordinary customer experiences.Today the company announced the acquisition of DGIT Systems , a provider ofconfigure, price and quote (CPQ) and order management solutions forthe telecoms industry. The acquisition brings together industryleading solutions specifically designed to streamline the complexitiesof commercializing the next era of multi-party digital offerings thatwill drive business growth for communications service providers(CSPs).
Order processing andmanagement is often the root of frustration for CSPs when deliveringcomplex data and digital services to B2B and multi-play B2C customers.As CSPs push to leverage the massive bandwidth and low latency of 5Gand edge architectures, order processing demands will continue to risealongside customer service expectations. By extending CSG’s solutionfootprint with DGIT’s CPQ and order management capabilities, CSG isprimed to help operators tackle one of their greatest challenges andenable them to easily deliver multi-party digital offerings through anecosystem of partners to all customers so that they can increasecustomer acquisition, loyalty and satisfaction.
“CSG’s acquisitionof DGIT Systems uniquely positions us to help CSPs win in their questto deliver next-gen, 5G digital offerings that will excite bothconsumers and enterprises,” said Ken Kennedy, COO and president ofrevenue management and digital monetization, CSG. “With consumerservices at the peak of commoditization, the greatest opportunity nowlies in the B2B and B2B2X sectors. This paradigm shift means operatorsneed integrated technologies, like CSG’s monetization suite, thatcan ease the complexities of delivering dynamic, interoperableecosystems across a multitude of partners. With this acquisition, CSPscan easily deploy CSG’s end-to-end solutions to seamlessly delivermulti-party digital offerings to all customer segments and, inparallel, automate onboarding, innovation and settlement with a richnetwork of partners.”
The combined CSG and DGITsolution provides a TM Forum Conformance Certified, modern, open anddecoupled architecture that provides the flexibility for CSPs toinnovate and implement new digital services. Additional capabilitiesinclude:
- Catalog : An active, rules-driven catalog based on TMForum’s Open APIs that visually builds offers from components indesign time, including service and resource layers, then drives systembehavior at run time.
- Configure, price and quote : Apowerful CPQ solution completely automates configuration, pricing andquote management for the most complex products and services, includinglive pricing, pricing policies, discounts and workflow driven approvalprocesses.
- Order management : A catalog-driven ordermanagement system with reusable processes and visual configurationprovides proactive communication, transparent fulfillment,trouble-free activation and order orchestration that includes manualand third-party system hand-offs, jeopardy management and automatedescalation processes.
- Monetization : Sophisticatedmonetization processes simplify the management of complex rating,charging, payments and settlements.
“As the market places greater focus on B2B and B2B2x servicemodels, robust CPQ and order management solutions can greatly reduceprovisioning and billing errors, which are two of the leading causesof customer dissatisfaction for communications service providerstoday,” said Karl Whitelock, IDC research vice president,communications service provider operations and monetization. “CSPsare starting to invest in solutions that can help them to monetizethese complex business relationships along with empowering them tomanage the various parts of their digital ecosystems, especiallypartner resource accountability and settlement. Technology suppliers,such as CSG, who are building out comprehensive ecosystemcommercialization solutions, play a pivotal role in the ongoingtransformation of their CSP customers."
“DGIT’s strategicpartnership with CSG highlights the value of our combined portfolio tothe communications market,” said Greg Tilton, founder and CEO, DGIT.“This acquisition brings the advantages of global scale and a worldleading monetization portfolio to both DGIT and our customers.Together with CSG, we can help CSPs thrive in today’s digital-firstworld.”
CSG is a leader in theGartner Magic Quadrant for Integrated Revenue and Customer Management,helping companies around the world digitally transform their businessto monetize and create extraordinary customer experiences. For moreinformation on CSG’s configure, price, quote and order managementsolutions, visit https://www.csgi.com/capabilities/revenue-and-customer-management/configure-price-quote-and-order/ .
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About DGITSystems
DGITSystems is a provider of software and services to digital andcommunications service providers, including catalog, configure, priceand quote (CPQ), order capture, provisioning, and inventorymanagement. Our cutting-edge technologies create intuitive, flexibleand highly customizable solutions that can seamlessly automate andeffortlessly manage the complete, end-to-end, opportunity-to-operatejourney for digital and communications services. Headquartered inMelbourne, Australia, DGIT operates globally with approximately 70service provider customers in 18 countries.
About CSG
CSG is a leader ininnovative customer engagement, revenue management and paymentssolutions that make ordinary customer experiences extraordinary. Ourcloud-first architecture and customer-obsessed mindset help companiesaround the world launch new digital services, expand into new markets,and create dynamic experiences that capture new customers and buildbrand loyalty. For nearly 40 years, CSG’s technologies and peoplehave helped some of the world’s most recognizable brands solve theirtoughest business challenges and evolve to meet the demands oftoday’s digital economy with future-ready solutions that driveexceptional customer experiences. With 5,000 employees in over 20countries, CSG is the trusted technology provider for leading globalbrands in telecommunications, retail, financial services andhealthcare. Our solutions deliver real world outcomes to more than 900customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on and .
Copyright © 2021 CSGSystems International, Inc. and/or its affiliates (“CSG”). Allrights reserved. CSG® is a registered trademark of CSG SystemsInternational, Inc. All third-party trademarks, service marks, and/orproduct names which are referenced in this document are the propertyof their respective owners, and all rights therein arereserved.
Contacts:
Tammy Hovey
CSG
+1 (917) 520-2751
tammy.hovey@csgi.com
John Rea
Investor Relations
CSG
+1(210) 687 4409
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