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LONDON, November9, 2021 – CSG ® (NASDAQ: CSGS) today announced Liz Bauer, chief marketing &customer officer, is joining the TMForum’s Diversity & Inclusion Council , which is a globalcollaboration project that aims to make the telecommunicationsindustry the most diverse and inclusive in the world. Achieving thisgoal will help accelerate the transformation of the industry itselfand underpin its continued success in the digital economy.
As a member of CSG’sExecutive Governance Committee for Environmental, Social, andGovernment (ESG) and DE&I, Bauer has been instrumental inestablishing the company’s diversity and inclusion programs,including the appointment of its first-ever chief diversity officer.Throughout her career, Bauer has led with compassion and empathy toreach across business silos and establish a common purpose, ensuringemployees are seen, heard, and inspired to drive growth and furtherindustry innovation. Her business acumen and innovative approach toproblem-solving and track record of developing and deliveringcustomer-focused strategic programs will help drive the impact of theForum's work to advance the telecom industry's inclusionjourney and accelerate change.
“The telecoms industry must address DE&I to remaincompetitive, relevant, and sustainable over the next decade,” saidNik Willetts, TM Forum CEO. “That journey starts with commitmentfrom the top, beyond HR where the responsibility for improvingdiversity and inclusion often sits. Committing to an inclusive anddiverse workforce isn’t just the right thing to do, it’s the smartthing to do. It’s critical that the telco industry considersDE&I a strategic issue as well as a moral imperative. We aredelighted to welcome Liz Bauer to the council. Her dedication toelevate ESG awareness and unify the industry to do better collectivelywill be invaluable to help us realise this bold ambition.”
“As a technologyleader, CSG is motivated and committed to close the DE&I gap anddrive real and lasting change for the industry and ultimately forconsumers around the globe,” said Bauer. “No company can solvethis challenge in isolation. We must collectively level the playingfield, root out biases, and create a more inclusive future – notonly because it’s the right thing to do on a societal level, butbecause diverse ideas and viewpoints drive innovation and movetechnology forward. With TM Forum’s leadership, our industry canrealise a unique, universal inclusion and diversity score to help usevaluate our performance and identify opportunities for improvement.This standard and cross-industry collaboration are crucial to propelthe more diverse, equitable, and inclusive future that consumersdemand.”
For more than a decade,CSG has been an active participant in TM Forum activities, includingtraining, compliance, certification and thought leadership. Thecompany is a staunch advocate of TM Forum’s standardised frameworksfor applications and processes, along with the common nomenclatureneeded for the industry to communicate and collaborate. The company isalso signatory to the TM Forum’s Open API Manifesto and the OpenDigital Architecture, and COO Ken Kennedy is a member of the TM ForumBeyond Connectivity Board.
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AboutCSG
CSG is aleader in innovative customer engagement, revenue management andpayments solutions that make ordinary customer experiencesextraordinary. Our cloud-first architecture and customer-obsessedmindset help companies around the world launch new digital services,expand into new markets, and create dynamic experiences that capturenew customers and build brand loyalty. For nearly 40 years, CSG’stechnologies and people have helped some of the world’s mostrecognizable brands solve their toughest business challenges andevolve to meet the demands of today’s digital economy withfuture-ready solutions that drive exceptional customer experiences.With 5,000 employees in over 20 countries, CSG is the trustedtechnology provider for leading global brands in telecommunications,retail, financial services, and healthcare. Our solutions deliver realworld outcomes to more than 900 customers in over 120 countries.
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