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Comcast Business is providing Family Justice Center of WashingtonCounty (FJCWC) – an organization dedicated to ending thecycle of domestic and family violence by providing safety, healing andhope to residents in Washington County, Oregon – with ComcastBusiness Ethernet Dedicated Internet (EDI) and Comcast Business VoiceMobility Solutions . The services help ensure reliability and speedfor FJCWC’s network, creating a technological foundation thatsupports the organization’s growing connectivity needs today and inthe future.
Often, survivorsof violence and abuse have to travel to multiple disparate locationsto access the valuable resources they need – but because manydon’t know how to go about finding these resources, they give up.Since 2018, this hasn’t been the case in Washington County, OR, asFJCWC offers a variety of services to survivors in one convenientplace, including access to advocacy, counseling, restraining orders,safety planning, legal aid, food assistance and much more. FJCWC isbuilt on a foundation of trust, mutual collaboration and connection.Survivors of violence trust the organization to provide top-notchservices that help put their minds at ease – and technology iscrucial to doing so effectively and efficiently.
“Comcast understandswhat it is that we're trying to do and the importance of whatwe’re trying to do, and has really stepped in and stepped up tosupport our organization,” said Rachel Schutz, Executive Director ofFJCWC. “They've stepped in to provide support in multipledifferent ways so that our service is reliable, and so that we canpartner in the longer term.”
Comcast Business Voice Mobility Solutions streamline how FJCWCcommunicates with survivors, staff and partners. An important featureof this solution is the ability to route calls when someone is unableto pick up, as the organization’s phone system includes 24/7 crisislines and acts as a call tree for partner organizations. Meanwhile,Comcast Business EDI provides the speed to tackle high bandwidthneeds, a key component to supporting FJCWC’s virtual court systemand virtual legal and benefits assistance. While these systems usesignificant bandwidth, it’s critical they are always able tofunction, emphasizing the importance for FJCWC to work with a reliableconnectivity provider.
Thevirtual court, which FJCWC offered prior to the pandemic thatpopularized virtual meetings, allows survivors to avoid being in thesame room with somebody who has harmed them. Comcast Business’connectivity is key to provide reliable connectivity for virtual courtsessions and meetings, especially if a survivor has applied for arestraining order.
“Technology is essential tothe day-to-day operations of organizations, like FJCWC, that supportvictims of abuse, as it can help these organizations provide theirclients with a sense of comfort and security that they may have neverfelt in the past,” said Rob Brenner, Vice President of ComcastBusiness for Comcast’s Pacific Northwest Region. “Comcast Businesshas established itself as a company that deeply cares about both thequality of solutions it provides as well as how those solutions canbest help the often-critical missions of its customers. We’re proudto be supporting the FJCWC with technology solutions that enable theirteam to help and heal survivors within our community.”
AboutComcast BusinessComcast Business offers a broad suite of technologysolutions to keep businesses of all sizes ready for what’s next.With a range of offerings including connectivity, secure networking,advanced cybersecurity, and unified communications solutions, ComcastBusiness is partnering with business and technology leaders acrossindustries and integrating Masergy, a leader in software definednetworking, to help drive businesses forward. Backed by anext-generation network, Comcast Business has been recognized for itsgrowth, innovation, and leadership in global secure networking. Formore information, call 800-501-6000. Follow on Twitter@ComcastBusiness and on other social media networks athttp://business.comcast.com/social.
About Family Justice Centerof Washington County In 2014 our community convened a group of over 60stakeholders including elected officials, service providers, lawenforcement, community members, and most importantly, survivors, todesign something new. After four years of planning, the Family JusticeCenter of Washington County opened its doors. Now, in one place,survivors have access to advocacy, counseling, restraining orders,safety planning, legal aid, food assistance and much more provided bya committed group of agencies, and coordinated for seamless access.Since opening in 2018 we have served over 21,700 survivors, and weenvision a future in which that number is zero.
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Jack Follman
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