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Fluent, Inc. Survey Finds That Shoppers Embrace Post-Purchase Ads, Citing Personalization & Relevance as Key Benefits

MWN-AI** Summary

Fluent, Inc. (NASDAQ: FLNT), a prominent player in commerce media solutions, has released a survey that assesses the impact of post-purchase advertisements on consumer behavior. Conducted with over 1,000 U.S. adults, the survey highlights how these ads, which display on ecommerce confirmation pages, enhance shopping experiences, facilitate product discovery, and foster customer loyalty.

Key findings from the survey suggest that post-purchase ads are highly effective at keeping shoppers engaged. Notably, 57% of respondents reported discovering new products or services they love through these ads. Furthermore, 63% of consumers felt that these ads improved their shopping experience, demonstrating a significant acceptance of post-purchase marketing strategies. A majority (54%) appreciated the discounts and promotions offered, with 62% indicating that such deals motivated them to interact further.

Additionally, the survey underscored the potential for post-purchase ads to drive customer retention. An impressive 88% of participants who benefitted from personalized suggestions within these ads expressed a higher likelihood of returning to make future purchases. Jessica Batty, SVP of Marketing at Fluent, affirmed that such ads not only support the overall shopping journey but also leverage Fluent's advanced algorithms and extensive data to ensure relevancy and precision in targeting.

As part of the evolving commerce media ecosystem, post-purchase advertising offers retailers a valuable revenue stream while delivering meaningful advertising opportunities to brands. Fluent’s survey results reveal a growing consumer appetite for personalized advertising, suggesting that brands prioritizing such strategies could significantly enhance customer engagement and loyalty. For more detailed insights, the full survey report is available for download on Fluent's website.

MWN-AI** Analysis

Fluent, Inc. (NASDAQ: FLNT) has recently released insightful findings showcasing the effectiveness of post-purchase advertisements, suggesting a promising avenue for retailers and marketers alike. With 57% of surveyed consumers discovering new products via these ads and 63% recognizing an enhanced shopping experience, Fluent’s positioning within the commerce media landscape is increasingly relevant.

Investors should take note of the implications these trends carry for Fluent's growth strategy. As consumer preferences shift toward personalized marketing, post-purchase ads can act as a critical lever to drive both revenue and customer loyalty. The statistics—54% of shoppers appreciating discounts and 88% returning for personalized suggestions—underscore the potential impact of this strategy on repeat purchases.

Additionally, Fluent’s use of its proprietary identity graph and AI-driven algorithms provides a competitive edge in crafting tailored offerings. This not only benefits advertisers seeking to reach the right audience but also positions Fluent as a key player in enhancing the overall consumer shopping journey.

From a growth perspective, Fluent stands to benefit significantly from the ongoing momentum in the digital ad space, where integration into the customer journey is paramount. As e-commerce evolves, the seamless nature of post-purchase ads can provide an incremental revenue stream for retailers, further solidifying Fluent's offering.

For existing investors, this signals strong retention potential, while potential investors may find value in Fluent’s ability to tap into a growing consumer desire for personalization. The strategic focus on post-purchase engagement could result in fruitful long-term gains. Thus, keeping a close watch on Fluent's performance and its ability to leverage these insights will be key for capitalizing on its growth trajectory in the evolving commerce media ecosystem.

**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.

Source: GlobeNewswire

NEW YORK, Feb. 05, 2025 (GLOBE NEWSWIRE) -- Fluent, Inc. (NASDAQ: FLNT), a leading commerce media solutions company, today released the results of a new survey revealing how post-purchase ads enhance the shopping experience, drive product discovery, and encourage repeat purchases.

Post-purchase ads, which appear on ecommerce confirmation pages, are designed to keep shoppers engaged with personalized offers after the checkout. With responses from over 1,000 US adults, the survey explores how these ads influence consumer behavior, build loyalty, and create value for both shoppers and retailers.

Key survey findings include:

Enhancing the Customer Journey

  • 57% of shoppers who converted on a post-purchase offer discovered a new product or service they love.
  • 63% of those who encounter post-purchase ads after every online purchase say these ads enhance their shopping experience.

Delivering Added Value

  • 54% of shoppers say post-purchase ads improve the shopping experience by offering useful discounts and promotions, and 62% say deals and discounts motivate them to click.

Driving Retention & Loyalty

  • 88% of those who say post-purchase ads improve the shopping experience by offering personalized suggestions are more likely to return.

“Retailers tell us that post-purchase ads don’t disrupt the shopping journey—they enhance it," said Jessica Batty, SVP of Marketing at Fluent. "Consumers are looking for relevant, personalized offers, and this survey confirms that post-purchase ads drive not only product discovery but also repeat purchases and long-term loyalty. Our marketing expertise and consumer-centric approach help us work with our partners to design relevant and meaningful ads powered by Fluent’s identity graph and advanced AI-driven algorithms. Supported by 14 years of first-party data, these algorithms determine the optimal content and timing for each customer throughout the shopping journey, enhancing value for our media partners, advertisers, and consumers alike.”

As a key component of the broader commerce media ecosystem, post-purchase advertising provides retailers with an incremental revenue stream that integrates seamlessly into the customer journey. Beyond boosting retailer monetization, these ads create high-impact ad opportunities for advertisers and deliver relevant offers to consumers while they’re in a buying mindset.

Fluent fielded the online survey in December of 2024 among 1,003 US consumers aged 18-65 who made an online purchase in the past 30 days and recalled seeing at least one post-purchase ad. The full survey report is available for download here .

About Fluent, Inc.

Fluent, Inc. (NASDAQ: FLNT) is a commerce media solutions provider connecting top-tier brands with highly engaged consumers. Leveraging diverse ad inventory, robust first-party data, and proprietary machine learning, Fluent unlocks additional revenue streams for partners and empowers advertisers to acquire their most valuable customers at scale. Founded in 2010, Fluent uses its deep expertise in performance marketing to drive monetization and increase engagement at key touchpoints across the customer journey. For more insights visit https://www.fluentco.com/ .

Contact Information

Investor Relations
Fluent, Inc.
InvestorRelations@fluentco.com


FAQ**

How does Fluent Inc. FLNT plan to enhance its post-purchase advertising strategies based on the survey's findings about consumer preferences and behaviors?

Fluent Inc. (FLNT) aims to enhance its post-purchase advertising strategies by leveraging survey insights on consumer preferences and behaviors to create more targeted, personalized campaigns that improve engagement and drive repeat purchases.

What specific metrics does Fluent Inc. FLNT use to measure the effectiveness of post-purchase ads in driving repeat purchases and customer loyalty?

Fluent Inc. (FLNT) measures the effectiveness of post-purchase ads through metrics such as repeat purchase rate, customer lifetime value (CLV), return on ad spend (ROAS), and customer engagement metrics like click-through rates (CTR) and conversion rates.

Can Fluent Inc. FLNT provide examples of how its advanced AI-driven algorithms customize post-purchase ads to optimize engagement and conversion rates?

Fluent Inc. (FLNT) utilizes AI-driven algorithms to analyze consumer behavior and preferences, allowing for tailored post-purchase ads that target specific demographics and interests, improving engagement and boosting conversion rates through personalized content and strategic timing.

In what ways is Fluent Inc. FLNT looking to capitalize on the incremental revenue potential of post-purchase ads within the broader commerce media ecosystem?

Fluent Inc. (FLNT) aims to leverage its expertise in data-driven marketing and consumer engagement to enhance post-purchase ad placements, thereby maximizing incremental revenue through targeted campaigns that effectively reach consumers in the evolving commerce media landscape.

**MWN-AI FAQ is based on asking OpenAI questions about Fluent Inc. (NASDAQ: FLNT).

Fluent Inc.

NASDAQ: FLNT

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