RGP Launches rIQ, Proprietary AI Accelerator Built on ServiceNow
MWN-AI** Summary
RGP (Nasdaq: RGP), a leading global professional services firm, has launched its proprietary AI accelerator, rIQ™, designed to enhance enterprise systems via ServiceNow. This novel platform aims to transform how organizations utilize generative AI by integrating precise data and human insights, resulting in faster and more efficient service solutions. Rory Fitzpatrick, global head of RGP’s ServiceNow practice, emphasized that rIQ empowers organizations to optimize workflows, reduce costs, and improve decision-making processes.
Built on ServiceNow, rIQ complements its existing generative AI capabilities by providing a flexible architecture that integrates various GenAI models and datasets, allowing organizations to tailor the platform to their specific needs. Key features of rIQ include the reduction of decision fatigue, mastery over unstructured data, and intelligent escalation management. This means that it can streamline case routing and enhance customer satisfaction by efficiently resolving issues without manual intervention.
The platform is designed with enterprise security and compliance in mind and is compatible with ServiceNow’s Now Assist. Its architecture supports seamless integration with over 30 enterprise systems, enabling low-code workflow design and customizable controls tailored to different sectors.
RGP, with over two decades of experience in the ServiceNow ecosystem, is committed to helping businesses navigate digital transformation. The recently recognized expertise has been acknowledged at various events, including the AI Demo at ServiceNow Knowledge 2025. With a people-first approach, RGP continues to innovate across industries, assisting organizations in optimizing processes across finance, HR, IT, and customer service realms.
For more detailed information, you can view the full press release on [Business Wire](https://www.businesswire.com/news/home/20250930778629/en/).
MWN-AI** Analysis
RGP's launch of the rIQ™ platform marks a significant development within the AI-enhanced enterprise solutions sector, particularly leveraging ServiceNow's technology. Designed to optimize operational efficiency, rIQ aims to merge AI capabilities with human insight, allowing organizations to automate workflows and reduce operational redundancies. This innovation places RGP at the forefront of a rapidly evolving market, where demand for precision, speed, and adaptability in enterprise solutions is surging.
Investors should view rIQ as a strategic response to ongoing digital transformation trends across industries. With its capability to integrate seamlessly with existing large language models (LLMs) and ensure compliance through ServiceNow’s framework, rIQ is positioned to drive significant cost reductions and decision-making improvements for client organizations. This is particularly enticing for businesses facing rising operational costs and a need for streamlined processes.
The key features of rIQ, including intelligent escalation management and unstructured data transformation, indicate a strong potential to not only lessen “decision fatigue” but also enhance employee productivity and customer satisfaction—factors that are critical in today’s competitive landscape. The platform’s continuous learning mechanism promises future-proofing as it adapts and evolves based on real-world feedback, adding another layer of value.
Investors should monitor RGP’s ability to leverage its two decades of expertise in the ServiceNow ecosystem as they roll out rIQ. Continued recognition and awards from ServiceNow-related initiatives bolster confidence in their capabilities. Advancing strong ties with Fortune 100 clients and maintaining a people-first approach reinforces RGP’s reputation and growth trajectory.
Given its current trajectory and strategic innovations, RGP presents an alluring investment opportunity, especially for those focused on digital transformation and operational efficiency in today’s tech-driven market.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Platform combines AI precision with human insight to make enterprise systems faster and more efficient
RGP ® (Nasdaq: RGP), a global professional services firm, today announced the launch of rIQ ™, a proprietary AI accelerator that powers generative AI with the data and logic needed to deliver faster, more accurate service solutions.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250930778629/en/
rIQ is an intelligent framework built on ServiceNow and designed to complement ServiceNow’s out-of-the-box GenAI capabilities. The platform blends AI with human expertise to help organizations reduce costs, cut inefficiencies, accelerate decisions, and resolve issues faster.
“We built rIQ on ServiceNow to help organizations tap into the full potential of GenAI to digitize and automate workflows,” said Rory Fitzpatrick, global head of RGP’s ServiceNow practice. “rIQ enables our customers to bring any GenAI model and any data into a flexible architecture that they can scale and adapt to their needs. This platform enables organizations to spend more time creating value instead of fixing AI models, dealing with unstructured data, and addressing duplicate work.”
rIQ enables seamless integration with existing large language models (LLMs) while maintaining enterprise-security and compliance through ServiceNow’s GenAI controller and is fully compatible with ServiceNow’s Now Assist. The platform’s flexible architecture allows easy integration through pre-built connectors for 30+ enterprise systems, low-code workflow design, and customizable controls that adapt to sector-specific needs.
Key features of rIQ include:
- Decision fatigue reduction – rIQ boosts issue resolution speed, employee efficiency, and customer satisfaction by eliminating misrouted requests and cutting duplicate work.
- Unstructured data mastery – The platform transforms emails, PDFs, scans, calls and recordings into organized workflows that automatically route cases without manual triage.
- Intelligent escalation management – rIQ reduces triage by auto-routing requests to the right teams and auto-generating responses that align with compliance and industry-specific regulations.
- Continuous GenAI learning – The framework constantly refines itself using real-world feedback from agents, supervisors, and customers.
RGP’s award-winning ServiceNow practice brings proven frameworks and specialized talent to help organizations optimize processes in ServiceNow, including HR, IT, customer service, and finance. The team was recognized during the AI Demo at ServiceNow Knowledge 2025 and at the inaugural Singapore ServiceNow Hackathon in 2024.
“We have two decades of experience in the ServiceNow ecosystem, with unmatched expertise across ServiceNow workflows, products, and key business functions,” said Fitzpatrick. “rIQ advances this demonstrated expertise in helping businesses drive high-impact transformation by making the most out of ServiceNow with the speed and flexibility they need.”
ABOUT RGP
RGP (Nasdaq: RGP) is an award-winning global professional services firm with three decades of experience helping the world’s top organizations navigate change and seize opportunity. With three integrated offerings—On-Demand Talent, Consulting, and Outsourced Services—we provide CFOs and C-suite leaders with the flexibility to solve today’s most pressing challenges on their terms, uniting strategy, execution, and talent across digital transformation, data, cloud, and global scale. Our people-first approach continues to drive innovation across industries worldwide.
Based in Dallas, Texas, with offices worldwide, we annually engage with over 1,600 clients around the world from 41 physical practice offices and multiple virtual offices. As of May 2025, RGP is proud to have served 88 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2024–2025 Best Companies to Work For) and Forbes (America’s Best Management Consulting Firms 2025, America’s Best Midsize Employers 2025, World’s Best Management Consulting Firms 2025).
RGP is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com . (RGP-F)
View source version on businesswire.com: https://www.businesswire.com/news/home/20250930778629/en/
Investor Contact:
Jennifer Ryu, Chief Financial Officer
(US+) 1-714-430-6500
jennifer.ryu@rgp.com
Media Contact:
Pat Burek
Financial Profiles
(US+) 1-310-622-8244
pburek@finprofiles.com
FAQ**
How does the launch of the rIQ™ platform by Resources Connection Inc. RGP position the company to capitalize on the growing demand for AI-driven solutions in enterprise systems?
What specific advantages does rIQ™ provide to organizations using ServiceNow, according to Resources Connection Inc. RGP's global head of ServiceNow practice?
Can you elaborate on how Resources Connection Inc. RGP ensures enterprise security and compliance within the rIQ™ framework when integrating various large language models (LLMs)?
In what ways does Resources Connection Inc. RGP plan to leverage feedback from real-world users to enhance the continuous learning capabilities of the rIQ™ platform?
**MWN-AI FAQ is based on asking OpenAI questions about Resources Connection Inc. (NASDAQ: RGP).
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