Sprinklr Named a Leader in the 2025 Gartner® Magic Quadrant(TM) for Voice of the Customer Platforms
MWN-AI** Summary
Sprinklr (NYSE: CXM), a leader in unified customer experience management, has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms. This recognition highlights Sprinklr's commitment to transforming how businesses manage customer feedback. "We are thrilled to be recognized as a Leader," stated Rory Read, President and CEO of Sprinklr. He emphasized that the platform empowers clients to disrupt their Voice of the Customer initiatives by allowing them to capture, analyze, and act on both solicited and unsolicited feedback within a unified system.
Sprinklr’s innovative Voice of Customer solution consolidates feedback from various sources, including surveys, social conversations, reviews, and support interactions, into a cohesive and actionable overview. Utilizing advanced AI analytics, including generative AI, Sprinklr provides businesses with context-rich insights that inform decision-making processes across marketing, customer service, and more. This unique ability to integrate data and insights facilitates actionable outcomes, such as issue resolution, campaign optimization, and proactive customer engagement.
The platform's conversational surveys also enhance the feedback process, transforming static feedback forms into engaging interactions that yield richer insights. By linking actionable insights to various business functions, Sprinklr demonstrates its distinct capability to streamline customer engagement while optimizing experiences.
With over 1,900 enterprise clients, including prestigious brands like Microsoft and P&G, Sprinklr’s Unified-CXM platform continues to lead the way in redefining customer experiences across channels. This latest recognition by Gartner further solidifies Sprinklr's position as a powerhouse in the voice of customer solutions space. For further details, the full report can be accessed through Sprinklr’s website.
MWN-AI** Analysis
Sprinklr's recent recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms marks a significant milestone for the company and suggests an opportune moment for potential investors. With its Unified-CXM platform, Sprinklr leverages advanced AI to transform how businesses collect and act on customer feedback—both solicited and unsolicited. This unique capability not only distinguishes Sprinklr from its competitors but also positions it centrally in a growing market as enterprises increasingly prioritize customer experience.
The company's innovative approach—melding conversational surveys with AI-driven analytics—enables businesses to derive context-rich insights that inform marketing strategies, service improvements, and overall customer engagement. This adaptability in transforming data into actionable insights is critical in today’s fast-paced digital landscape where customer expectations continue to evolve rapidly.
From an investment perspective, Sprinklr's robust technological foundation and strategic focus on AI-driven solutions make it an attractive proposition. The growing emphasis on customer-centric strategies across industries indicates a long-term demand for tools like Sprinklr’s. Furthermore, its established relationships with major global brands (including 60% of the Fortune 100) underscore its credibility and market influence.
However, investors should also be mindful of the competitive landscape, where other tech players are continuously innovating. Monitoring Sprinklr’s growth metrics, market penetration, and how effectively it maintains its leadership status will be crucial for understanding its trajectory.
In summary, Sprinklr's recognition from Gartner, coupled with its innovative approach to customer experience management, suggests that it is well-positioned for sustained growth. Investors seeking to enter the tech sector or enhance their portfolio could consider Sprinklr as a compelling option, particularly as the demand for sophisticated customer interaction tools rises.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the Gartner® Magic Quadrant™ for Voice of the Customer Platforms .
“We are thrilled to be recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms,” said Sprinklr President and CEO, Rory Read. “Sprinklr is helping customers disrupt their Voice of the Customer programs — enabling them, for the first time, to capture, analyze, and act on both solicited and unsolicited feedback within a unified platform. Out-of-the-box AI-based analytics deliver actionable insights, while an AI-assisted user experience greatly simplifies workflows. Conversational surveys deliver even richer insights by transforming static forms into dynamic, engaging experiences.”
Sprinklr’s Voice of Customer solution revolutionizes how businesses harness customer feedback by unifying solicited insights (surveys) and unsolicited signals (social conversations, reviews, support interactions) into a single, actionable view. Powered by proprietary AI models enhanced with generative AI, Sprinklr transforms signals into context-rich insights that are tailored to the business.
These insights seamlessly trigger actions across marketing, customer service, and beyond with Sprinklr’s Unified-CXM platform to drive use cases like issue resolution, campaign optimization, proactive engagement, and product/service improvements. It is this unique ability to bridge the gap between data, insights, and action that truly differentiates Sprinklr.
Download the full report here or click here to for more information on Sprinklr’s VoC offering.
Gartner Disclaimer:
Gartner, Magic Quadrant for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, Chad Storlie, Patrick Quinlan, Michael Maziarka, 16 April 2025.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT and PEER INSIGHTS are registered trademarks of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250423774846/en/
Press Contact
Austin DeArman
PR@Sprinklr.com
FAQ**
How does Sprinklr Inc. Class A CXM’s position as a Leader in the Gartner® Magic Quadrant™ for Voice of the Customer Platforms influence its market competitiveness and investor sentiment?
With the integration of AI-based analytics in Sprinklr Inc. Class A CXM’s platform, what specific benefits can enterprises expect in terms of customer engagement and operational efficiency?
How does Sprinklr Inc. Class A CXM differentiate itself from other competitors in the Voice of the Customer space, particularly in relation to handling unsolicited feedback?
What future growth opportunities does Sprinklr Inc. Class A CXM foresee in the Unified Customer Experience Management sector, considering its current recognition by Gartner as a leader in the field?
**MWN-AI FAQ is based on asking OpenAI questions about Sprinklr Inc. Class A (NYSE: CXM).
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