TeleVox Launches Innovative Planned Outreach Program, Expanding Access to Proactive Patient Care for Small Practices
MWN-AI** Summary
TeleVox, a leading provider of omnichannel patient relationship management platforms, is making strides in enhancing patient care engagement with the launch of its Planned Outreach Program. Announced on July 1, 2025, in Omaha, Nebraska, this innovative solution is integrated into the award-winning TeleVox Practice Edition platform and aims to bridge the outreach gap common among small healthcare practices.
The Planned Outreach Program is designed to empower small practices by providing automated outreach capabilities that enable proactive patient engagement. With features like prebuilt specialty-specific campaigns and an Annual Campaign Planning tool, healthcare providers can select and schedule outreach initiatives tailored to their patients' needs throughout the year. Staff can easily launch these initiatives using the intuitive Setup Wizard, requiring minimal training, thanks to the Smart List Builder that organizes past patient data for targeted communication.
The communication options available to patients range from SMS messages to interactive voice responses (IVR), ensuring a convenient and effective outreach strategy. The program also includes a Multi-Touch Follow-Up feature, which re-engages patients who do not respond initially, thus promoting critical preventive care such as vaccinations and annual checkups.
TeleVox’s initiative aims to level the playing field for small practices, allowing them to enhance their engagement without the overhead costs typically associated with larger healthcare systems. This proactive approach not only facilitates better patient health outcomes but also increases practice revenue by driving more appointments and reducing no-show rates. As Akshay Mathur, Principal Product Manager at TeleVox, remarks, the Planned Outreach Program democratizes advanced engagement technologies, enabling small practices to provide high-quality patient care effectively.
As a trusted leader in healthcare communication, TeleVox's solutions continue to revolutionize patient engagement, supporting thousands of healthcare organizations in delivering personalized and timely care.
MWN-AI** Analysis
TeleVox’s launch of its Planned Outreach Program marks a significant innovation in patient relationship management, especially tailored for small practices aiming to enhance patient engagement. This strategic move addresses critical gaps in proactive patient care, which have often hindered smaller health facilities in competing with larger health systems. The Program's integration within the TeleVox Practice Edition underscores its capacity to leverage advanced technologies, including generative AI, to provide targeted, automated outreach.
For investors and stakeholders, this development could signal a lucrative opportunity in the healthcare technology sector. TeleVox’s solution not only democratizes sophisticated engagement tools but also enhances operational efficiency. The ability to customize outreach campaigns—focused on essential services like vaccinations and annual checkups—positions small practices to significantly improve patient retention rates and reduce care gaps. Consequently, practices can anticipate increases in both patient volume and revenue.
Moreover, the intuitive features such as the Setup Wizard and Smart List Builder reduce the training burden on staff, allowing for a swift and smooth integration of the system. This aspect could attract more small practices to adopt TeleVox’s solutions, further expanding its market share. The projected boost in patient engagement and staff productivity suggests improved health outcomes, reinforcing TeleVox's market position.
From a market analysis perspective, as healthcare providers increasingly seek cost-effective, high-impact solutions, TeleVox's offering could potentially lead to a rewarding uptick in its stock performance. Given the growing recognition of digital patient engagement solutions, along with TeleVox's accolades like the MedTech Breakthrough Award, investors should consider monitoring the company's growth trajectory closely. Overall, TeleVox’s innovation is poised to reshape patient care delivery, making it a noteworthy prospect within the thriving healthcare technology landscape.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
OMAHA, Neb., July 01, 2025 (GLOBE NEWSWIRE) -- TeleVox , the industry-leading provider of omnichannel patient relationship management platforms, is addressing the outreach gap in patient care with the launch of the Planned Outreach Program. This new solution, integrated within the award-winning TeleVox Practice Edition platform, is designed to drive patient engagement results for small practices with smart, automated outreach.
TeleVox Practice Edition offers a suite of services designed specifically to help physicians and their staff overcome common industry challenges, including inefficient scheduling processes, poor communication, low retention, and reputation management, using the latest in generative AI technology. The platform recently earned “Best Practice Management Solution” in the annual MedTech Breakthrough Awards.
The Planned Outreach Program enhances Practice Edition’s patient communication capabilities by delivering prebuilt, specialty-specific campaigns and launch-ready templates focused on seasonal and recurring care needs. With the new Annual Campaign Planning feature, practices can proactively select and schedule preferred outreach campaigns for the year. The intuitive Setup Wizard streamlines configuration, enabling staff to quickly launch outreach efforts with minimal training. The Smart List Builder leverages past appointment data or imported patient contact lists to ensure targeted communication. Messages can be delivered through SMS or IVR—whichever is most convenient for the patient—to ensure broad and effective communication. Patients who respond are seamlessly added to a Patient Request page for easy scheduling, while the Multi-Touch Follow-Up feature automatically re-engages those who do not initially respond.
“Too often, patients miss critical preventive care simply because practices lack the time or tools to reach out consistently. With the Planned Outreach Program, we’re democratizing access to sophisticated engagement technology—making it easier for small practices to deliver the kind of proactive care their patients deserve,” said Akshay Mathur, Principal Product Manager at TeleVox. “The Planned Outreach Program empowers practices to drive vital follow-up care—such as vaccinations and annual checkups—that not only improves patient health outcomes but also increases practice revenue. It's a win-win for both patients and providers.”
With this powerful platform, TeleVox is leveling the playing field—enabling small practices to match the engagement sophistication of large systems and allowing their patient engagement efforts to rival those of larger health systems without added overhead. Providers benefit from increased appointment volume, reduced no-shows, and fewer gaps in care, all of which contribute to higher revenue and better clinical outcomes. The reduction in manual tasks eases staff workload, while patients benefit from a proactive, personalized care experience through timely, multi-touch reminders and clear guidance at every step.
Find more information about the Planned Outreach Program here .
About TeleVox
TeleVox, part of WestCX within West Technology Group, is a trusted leader in digital patient relationship management. Recognized for innovation with honors like the MedTech Breakthrough Award for Best Practice Management Solution, TeleVox helps providers of all sizes deliver timely, effective, and personalized care. From automated outreach to generative AI-powered communication, TeleVox is transforming the way healthcare organizations connect with their patients—reducing staff burden, improving outcomes, and enhancing care journeys. Our solutions are trusted by more than 7,000 healthcare organizations, including hospitals, health systems, and community health centers, to engage, educate, and empower patients throughout their care journey. Our patient relationship management platform integrates seamlessly with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. Additionally, our pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders, reaching more patients through customized communication. All of these exchanges are made possible via text, virtual assistant, interactive voice response (IVR), email, and postcards. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue, making the healthcare communication process easier for everyone. TeleVox is part of WestCX, within West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).
For more information, please visit www.televox.com .
Contacts
Hilary Cooper
Head of Marketing, TeleVox/Mosaicx
Hilary.Cooper@televox.com
Owen Serey
Sr. Account Supervisor, PR, Mower
OSerey@mower.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/7487cd85-a931-434c-b5f5-bc91b57ae388
FAQ**
How does the integration of the Planned Outreach Program within the TeleVox Practice Edition platform enhance patient engagement for small practices, particularly those affiliated with Apollo Global Management LLC Class A Representing Class A Limited Liability Company Interests APO?
What specific generative AI technologies are utilized in the TeleVox Practice Edition platform to improve communication and scheduling processes for practices under Apollo Global Management LLC Class A Representing Class A Limited Liability Company Interests APO?
In what ways does TeleVox measure the effectiveness of its Planned Outreach Program in increasing appointment volume and reducing no-show rates for practices supported by Apollo Global Management LLC Class A Representing Class A Limited Liability Company Interests APO?
How does the Smart List Builder feature differentiate the Planned Outreach Program for small practices compared to larger healthcare systems, especially those with affiliations to Apollo Global Management LLC Class A Representing Class A Limited Liability Company Interests APO?
**MWN-AI FAQ is based on asking OpenAI questions about Apollo Global Management Inc. (NYSE: APO).
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