- TTEC Holdings ( NASDAQ: TTEC ) is up 6.7% premarket after the firm announces the expansion of its partnership with Google ( GOOG , GOOGL ) Cloud that will allow customers to use Google's AI-powered Contact Center-as-a-Service capabilities to strengthen the real-time interactions with customers across digital and live channels.
- Leveraging Google's Contact Center Artificial Intelligence (CCAI) Platform, a new customer-driven contact center offering, will enable TTEC to design engagements around the customer device at the time of service, optimized for mobile interactions.
- TTEC Digital is recognized as CCAI Platform launch partner.
- The expanded partnership will enable clients to deliver fast and intuitive self-service to their customers, and provide agents the context, insights, and intelligence to deliver timely, accurate responses that improve customer satisfaction, loyalty, and lifetime value.
For further details see:
TTEC Holdings stock soars on expanding partnership with Google Cloud