About ALJ Regional Holdings Inc.
ALJ Regional Holdings ALJ Regional Holdings, Inc. is the parent company of Faneuil, Inc. Faneuil , a provider of outsourcing and co sourced services to both commercial and government entities in the healthcare, utility, toll and transportation industries. ALJ is also the parent company of Floors N More, LLC, dba Carpets N More Carpets , a provider of multiple finishing products for commercial, retail and home builder markets including all types of flooring, countertops, cabinets, window coverings and garage/closet organizers, with retail locations in Las Vegas, Nevada. Products and Services Faneuil Contact Center Operations Faneuil operates multi channel customer care centers Contact Centers staffed by to employees in several states. Contact Center clients include several toll authorities, two health benefit exchanges, a multi state utility, municipalities, an agency that operates two major airports serving the Washington, D.C. area and several other government and commercial entities. Toll Collection Services Faneuil has been retained by many state and municipal transportation authorities to conduct manual and electronic toll operations. Faneuil s role in outsourced operations of electronic tolling extends beyond the traditional call center capabilities, with expertise in violation processing, violation court support, fulfillment, front counter support and transponder sales and inventory. Faneuil s complement of automated services range from turn key operations in which Faneuil assumes complete responsibility for every aspect, including management, staffing, systems, customer care, and transponder sales and distribution, to targeted applications in which Faneuil supplies specific components to supplement a client s own operation. Enforcement is also a key component of Faneuil s toll operations, and currently process more than million violations each month. As the nation s largest outsourced provider of manual toll collection, Faneuil deploys over , specialists across multiple states providing face to face customer service. Healthcare Faneuil operates Health Benefit Exchanges for various states by providing contact center services and CRM development. Carpets Floor Coverings Carpets provides various floor coverings to home builders, commercial and retail customers including carpet, hardwood, laminate, tile, ceramic, porcelain, natural stone, vinyl plan, vinyl tile, area rugs and specialty flooring including bamboo, leather, cork and large format tile. Countertops and Surrounds Carpets provides countertop and surrounds, primarily for bathrooms and kitchens, including natural stone, granite, ceramic, porcelain, solid surface, quartz and piedrafina. Cabinets and Other Products Carpets provides kitchen, bathroom, and garage cabinets closet and closet organizers and window coverings including blinds, shutters, and shades.
