Citizens State Bank Partners with MANTL to Unify and Modernize Deposit Account Opening Across All Banking Channels
MWN-AI** Summary
Citizens State Bank, a community bank based in New Castle, Indiana, has announced a strategic partnership with MANTL, a leader in digital account opening technology, to enhance its deposit account opening experience. This collaboration is a pivotal aspect of the bank's digital transformation initiative, aiming to streamline and unify the account opening process for both retail and business clients across various banking channels.
Jordan Wills, the bank's director of digital strategy and marketing, emphasized the commitment to delivering a high-quality experience for customers and staff alike. The partnership with MANTL, which was selected after a thorough evaluation, aims to create an effortless, secure, and modern account opening process. The integration will debut with MANTL’s retail online account opening, followed by in-branch services and business accounts in subsequent phases.
By utilizing MANTL’s comprehensive suite of omnichannel products, Citizens State Bank will be able to provide a consistent, efficient experience for customers while automating significant portions of the account application process. This includes automating Know Your Customer (KYC), Anti-Money Laundering (AML), and other compliance checks, which is expected to enhance operational efficiency and accelerate the growth of the institution.
MANTL's technology is designed to enable consumers to open accounts in under five minutes, making it one of the fastest solutions available. This partnership not only unifies the bank's deposit accounts but also aligns with Alkami's Digital Banking Platform, enhancing their tech capabilities further.
Overall, this collaboration marks an important advancement for Citizens State Bank, equipping it to meet modern banking needs while maintaining its community-focused principles built on over 150 years of service.
MWN-AI** Analysis
Citizens State Bank’s recent partnership with MANTL to modernize the deposit account opening process marks a significant shift in the bank's digital strategy and offers a compelling opportunity for investment assessment. This collaboration is expected to enhance operational efficiency and enrich customer experience across both retail and business segments.
Firstly, consolidating account openings onto a unified platform highlights a growing industry trend where financial institutions are emphasizing seamless customer journeys. By automating over 85% of application decisions—including KYC and AML checks—Citizens State Bank is poised to streamline operations significantly. Investors should recognize that this not only accelerates account opening times, catering to the customer’s demand for speed, but also minimizes the risk of human error in critical compliance functions.
The phased rollout strategy begins with retail online account opening, which showcases the bank’s methodical approach to rolling out innovation. This cautious and structured deployment reduces potential disruptions while enabling the bank to adapt in response to customer feedback.
From a market standpoint, the adoption of MANTL's omnichannel solutions sets Citizens State Bank apart from competitors still reliant on legacy systems. As customers increasingly seek digital-first banking experiences, the institution’s commitment to a modernized approach may bolster its attractiveness to a tech-savvy clientele.
Moreover, the backing of MANTL, a subsidiary of Alkami which has demonstrated recognition in enhancing mobile banking experiences, adds credibility to Citizens State Bank’s initiative. This partnership positions the bank not just as a community-focused entity but as an evolving player in the competitive landscape of digital banking.
In summary, for potential investors, Citizens State Bank’s strategic alignment with MANTL signals a forward-thinking approach that combines technological enhancement with a dedication to customer service, making it a noteworthy entity in the current financial market landscape.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
PR Newswire
The Indiana-based bank will create one front door for all deposit accounts across consumer and business segments to scale growth and unlock institution-wide efficiencies
PLANO, Texas, Jan. 14, 2026 /PRNewswire/ -- MANTL, an Alkami solution team and leading provider of loan and deposit account opening technology, today announced a partnership with Citizens State Bank, headquartered in New Castle, Indiana, to transform its retail and business deposit account opening experience. The partnership marks a key step in Citizens State Bank's digital transformation strategy, leveraging one unified platform for deposit accounts across all customer segments and banking channels.
"At Citizens State Bank, we're committed to delivering a world-class experience for both our clients and our team," said Jordan Wills, director of digital strategy and marketing at Citizens State Bank. "When we set out to transform our account opening process—both in-branch and online—we knew we needed a partner that could match our drive for innovation, security, and simplicity. Account opening should feel effortless, modern, and built around the customer. After an extensive evaluation, it was clear that MANTL was the right partner to help us bring that vision to life."
Citizens State Bank plans to go live first with MANTL retail online account opening, with phased rollouts of retail in-branch and business account opening to follow. By leveraging MANTL's full suite of omnichannel account opening products, the bank will deliver a consistent, streamlined experience across every channel while optimizing efficiency for staff and ensuring simplicity for retail and business customers.
MANTL's Onboarding & Account Opening Solution will allow Citizens State Bank to automate over 85% of application decisions, including Know Your Customer (KYC), Anti-Money Laundering (AML), Bank Secrecy Act (BSA) checks, product service ordering, funding, and core booking, to reduce manual processes and accelerate growth.
"We are proud to partner with Citizens State Bank to consolidate all deposit account openings into one powerful platform," said Benjamin Conant, chief product officer, Alkami and co-founder, MANTL. "By leveraging MANTL's unified technology for both retail and business accounts, the bank is well-positioned to grow strategically and efficiently while providing more intuitive customer experiences."
Citizens State Bank currently leverages Alkami's advanced automated clearing house (ACH) functionality, and the addition of MANTL further expands its presence within the Alkami Digital Banking Platform.
To learn more about Anticipatory Banking and Alkami's Digital Sales & Service Platform, visit here.
To learn how MANTL can transform your account opening process and empower your team, or to schedule a demo, visit here.
Alkami has been certified by J.D. Power in 2024 and 2025 for providing "An Outstanding Mobile Banking Platform Experience."1
About MANTL
MANTL is an Alkami solution team that offers unified account origination technology, empowering banks and credit unions to open loan and deposit accounts seamlessly on any banking channel in real time. MANTL Deposit Origination is among the fastest and most performant solutions on the market; consumers can open a new deposit account in under five minutes, businesses can open a new deposit account in under ten minutes, and MANTL customers raise billions in core deposits. MANTL Loan Origination simplifies each step in the loan process, automating up to 100% of loan application decisions to ensure an intuitive, feature-rich experience from personal loans to business financing. Founded in 2016, MANTL was acquired in March 2025 by Alkami Technology, Inc. (Nasdaq: ALKT), a digital sales and service platform provider for financial institutions in the U.S. For more information, visit mantl.com or follow MANTL on LinkedIn.
About Citizens State Bank
Citizens State Bank is a fourth-generation, family-owned community bank that has proudly served Indiana communities since 1873. Built on a legacy of trust and stability, we combine more than 150 years of experience with modern technology to deliver financial solutions that make life easier and more meaningful for our clients. Our mission is to help our clients, co-workers, and communities succeed, and we believe technology should enhance, rather than replace, the relationships at the heart of banking. By pairing personal service with innovative digital tools, we ensure every client has a knowledgeable banking partner they can count on today and for the future. To learn more, call 888-529-5450 or visit www.mycsbin.com. Discover the difference a local bank can make.
Media Relations Contacts
Vested
alkami@fullyvested.com
Marla Pieton
marla.pieton@alkami.com
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SOURCE Alkami Technology, Inc.
FAQ**
How will the partnership between Citizens State Bank and MANTL enhance the customer experience in account opening processes, specifically leveraging Alkami Technology Inc. ALKT's solutions?
What specific efficiencies do Citizens State Bank anticipate achieving through the automation provided by MANTL’s onboarding solution, and how does this relate to their overall growth strategy supported by Alkami Technology Inc. ALKT?
In what ways does the unified platform from MANTL aim to streamline account openings for both consumer and business segments at Citizens State Bank, particularly under the guidance of Alkami Technology Inc. ALKT?
How does the collaboration with MANTL integrate with the existing technologies utilized by Citizens State Bank, and what role does Alkami Technology Inc. ALKT play in this digital transformation?
**MWN-AI FAQ is based on asking OpenAI questions about Alkami Technology Inc. (NASDAQ: ALKT).
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