Financial Plus Credit Union Wins "Most Effective Technology Implementation" Innovator Award for Transformative MANTL Partnership
MWN-AI** Summary
Financial Plus Credit Union has recently been awarded the "Most Effective Technology Implementation" Innovator Award at the Future Branches conference, recognizing their successful partnership with MANTL. This collaboration has transformed Financial Plus's member onboarding process, significantly enhancing deposit growth and modernizing branch operations through MANTL’s omnichannel account opening platform.
Previously grappling with a fragmented and manual account opening process, Financial Plus integrated MANTL’s technology to allow members to seamlessly initiate and complete applications online, in-branch, or via mobile. This new approach mirrors the popular "resume anywhere" model, ensuring a consistent experience across all channels. The implementation has empowered employees to devote more time to relationship-building rather than administrative tasks, thus enriching member interactions.
Ryan Carley, Senior Vice President of Retail Delivery at Financial Plus, highlighted the importance of the partnership with MANTL, stating that it has been pivotal in streamlining operations and enhancing member experiences. The credit union has seen staggering results: in-branch account opening times were reduced from 30 minutes to just 5 minutes, and the steps required for account initiation were cut down from 100 to 15. Overall, Financial Plus has saved approximately 279 full-time employee days on account opening tasks.
Additionally, the credit union surpassed its 2025 deposit growth goal by achieving a 7% growth by mid-2025, raised 78.6% of deposits in-branch, and notably increased minor account openings by over 23 times in five months. The commitment to technological advancement promises to extend into serving business members, further positioning Financial Plus as a leader in modern banking solutions.
MWN-AI** Analysis
Financial Plus Credit Union's recent recognition for its innovative partnership with MANTL marks a significant milestone in the financial services sector, showcasing the transformative impact of technology in the industry. The credit union's revamped onboarding process has not only streamlined account creation but also contributed to impressive deposit growth and enhanced member satisfaction.
For investors and stakeholders looking to navigate the financial technology landscape, this noteworthy achievement underscores the importance of seamless digital experiences in customer retention and acquisition. Financial Plus’ ability to reduce account opening times from 30 minutes to just five demonstrates the effectiveness of integrating advanced technology into traditional banking operations. The results—over 12,000 new member accounts and a record 7% deposit growth by mid-2025—highlight the potential benefits of similar implementations across the sector.
As financial institutions increasingly adopt omnichannel solutions, firms that prioritize partnerships with tech innovators like MANTL will likely gain a competitive edge. Financial Plus’ approach of consolidating multiple processes into a single streamlined platform serves as a blueprint for efficiency and customer-focused service. The elevated Net Promoter Score (NPS) further attests to the positive reception of these changes among members, signaling a trend that could attract younger demographics seeking modern banking experiences.
In light of these developments, investors should keep an eye on institutions that exhibit proactive digital transformation strategies. Companies that capitalize on technology to enhance member interactions and operational efficiency may represent ripe opportunities for growth. Furthermore, partnerships with agile fintech businesses can amplify competitive advantages, positioning these institutions favorably in a rapidly evolving market.
Overall, Financial Plus Credit Union’s success story illustrates the immense potential that lies in technology-driven banking solutions, offering valuable insights for both direct stakeholders and investors in the broader financial services industry.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Credit union honored at Future Branches for redefining member onboarding, accelerating deposit growth, and modernizing branch operations through a unified omnichannel account opening experience powered by MANTL
MANTL , an Alkami solution team and leading provider of loan and deposit account opening technology, today announced that Financial Plus Credit Union (Financial Plus) has been named the winner of the Future Branches Innovator Award for “Most Effective Technology Implementation.” The recognition celebrates the credit union’s transformative implementation of MANTL’s omnichannel account opening platform, which has dramatically improved member experience, increased operational efficiency, and fueled sustainable deposit growth across all physical and digital banking channels.
Financial Plus was recognized for modernizing a fragmented, manual in-branch account opening process and replacing it with a seamless, consistent, and highly scalable solution. Mirroring the “resume anywhere” model made popular by consumer technology leaders, the new experience empowers members to start, pause, and complete applications across any banking channel, online, in-branch, or on mobile, while maintaining continuity and security. By digitizing processes across its 12-branch network, Financial Plus automated employee workflows, enabling staff to focus more of their time on deepening member relationships rather than manual tasks.
“There is a lot of hype around account opening, and our vision at Financial Plus was to automate critical processes to give our best resource, our incredible team, back to our members,” said Ryan Carley, senior vice president of retail delivery at Financial Plus Credit Union. “Having spent nearly 30 years in the banking industry, I have not witnessed a partner deliver the connection and partnership that MANTL has; it’s made all the difference in our ability to modernize, scale growth, and give our members the best experience possible.”
Since implementing MANTL, Financial Plus has delivered measurable, institution-wide improvements across speed, efficiency, and growth to include:
- Time Savings: Reduced in-branch account opening from 30 minutes to five minutes
- Process Efficiency: Cut the steps required to open an account in-branch from 100 to 15
- Operational Impact: Saved 279 full-time employee days on account opening, averaging 100 hours saved per month
- Technology Consolidation: 98% of retail accounts are now opened through MANTL
- Growth: Opened 12,000+ new member accounts and surpassed its 2025 deposit growth goal by mid-year, achieving 7% growth by July 2025
- Branch Deposit Growth: 78.6% of deposits raised in-branch, demonstrating how branch digitization fuels growth
- Younger Demographics Unlocked: Increased minor account openings by more than 23x in just five months
- Member Satisfaction: Net Promoter Score (NPS) increased from 64 to 69, with overall NPS rising year-over-year
“When we build our technology stack, we are looking for agile partners with like-minded visions for its services that will continue to move forward with us as we evolve,” said Jessica McNier, senior vice president and chief innovation officer at Financial Plus Credit Union. “We don’t even like to use the word ‘fintech’, because we choose partners that operate like an extension of our team. MANTL is a truly strategic partner to Financial Plus and helps us better serve our members, and our community.”
Building on this retail account opening success, Financial Plus is expanding its relationship with MANTL to deliver the same streamlined experience to business members.
“Financial Plus is a perfect example of how technology can supercharge teams. Their efficiency gains are extraordinary, but what inspires us most is how they’ve reinvested that time to elevate the human side of banking,” said Dan Milgrom, chief customer officer at MANTL. “By removing friction from account opening, they’ve empowered employees to build stronger relationships and deliver the kind of service that continues to set their credit union apart. We’re proud of this partnership, and excited to help Financial Plus continue to push the boundaries of innovation and member service.”
For more information on Financial Plus Credit Union, visit here. To read more about the outcomes Financial Plus has achieved with MANTL, visit here or watch this webinar on-demand.
To learn how MANTL can transform your onboarding and account opening process and empower your team, or to schedule a demo, visit here .
To learn more about Alkami’s Digital Sales & Service Platform, visit here .
About MANTL
MANTL is an Alkami solution team that offers unified account origination technology, empowering banks and credit unions to open loan and deposit accounts seamlessly on any banking channel in real time. MANTL Deposit Origination is among the fastest and most performant solutions on the market; consumers can open a new deposit account in under five minutes, businesses can open a new deposit account in under 10 minutes, and MANTL customers raise billions in core deposits. MANTL Loan Origination simplifies each step in the loan process, automating up to 100% of loan application decisions to ensure an intuitive, feature-rich experience from personal loans to business financing. Founded in 2016, MANTL was acquired in March 2025 by Alkami Technology, Inc. (Nasdaq: ALKT), a digital sales and service platform provider for financial institutions in the U.S. For more information, visit mantl.com or follow MANTL on LinkedIn .
About Financial Plus Credit Union
Since 1952, Financial Plus has been putting today’s needs and tomorrow’s dreams all within reach. Owned by over 82,000 members with more than $1.5 billion in assets, the credit union provides a full range of modern, easily accessible banking products and services to all throughout the state of Michigan. For more information, visit www.myfpcu.com or call (800) 748-0451.
View source version on businesswire.com: https://www.businesswire.com/news/home/20251210392444/en/
Jacquelyn Daane
Jacquelyn@mantl.com
FAQ**
How does the partnership with MANTL enhance Financial Plus Credit Union's operations while being under the oversight of Alkami Technology Inc. ALKT, especially in terms of member onboarding and digital growth?
What specific metrics did Financial Plus Credit Union achieve in deposit growth following the implementation of MANTL's technology, and how does this relate to Alkami Technology Inc. ALKT's strategic goals?
Can you elaborate on how the technology provided by MANTL, an Alkami Technology Inc. ALKT solution, has transformed the traditional account opening process at Financial Plus Credit Union?
In what ways does Financial Plus Credit Union plan to leverage the capabilities of MANTL and Alkami Technology Inc. ALKT to further enhance their services for business members in the future?
**MWN-AI FAQ is based on asking OpenAI questions about Alkami Technology Inc. (NASDAQ: ALKT).
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