SPECTRUM BUSINESS AND RINGCENTRAL EXPAND PARTNERSHIP WITH AI CONTACT CENTER AND CONVERSATION INTELLIGENCE TO TRANSFORM CUSTOMER EXPERIENCES
MWN-AI** Summary
Spectrum Business has announced an expanded partnership with RingCentral, leveraging AI capabilities to enhance customer experiences through its Unified Customer Experience (UCX) initiative. This collaboration will introduce RingCentral's AI-powered solutions—RingCX™, an omnichannel contact center, and AI Conversation Expert (ACE)—to Spectrum Business customers, primarily targeting mid-sized and large enterprises.
The UCX portfolio aims to streamline communications and customer interactions by integrating voice, video calls, and over 20 digital channels, including SMS and social media, into a cohesive cloud-based platform. With this integration, businesses can expect elevated service quality, deeper insights, and faster resolutions through real-time analytics and sentiment tracking.
Keith Dardis, Executive Vice President at Spectrum Business, highlights that many large organizations struggle with fragmented communication systems. The UCX solution eliminates these inefficiencies by offering a unified experience on Spectrum's managed network, making it especially beneficial for industries like healthcare, education, and finance where service consistency, simplicity, and security are crucial.
Further, ACE enhances existing capabilities by transcribing and analyzing sales conversations, thereby turning them into actionable insights. This tool empowers businesses to identify trends, monitor competitor mentions, and automate coaching, ultimately increasing sales performance and driving revenue growth.
Spectrum Business and RingCentral will showcase these innovations at the upcoming HIMSS 2026 and Enterprise Connect events, with a nationwide rollout planned for late March 2026. This partnership signals a significant step toward harnessing AI to improve customer engagement, streamline operations, and foster business growth through intelligent communication solutions.
MWN-AI** Analysis
The recent partnership expansion between Spectrum Business and RingCentral signifies a pivotal shift in how customer interactions are managed across industries. By integrating RingCentral’s AI-powered contact center solutions, specifically RingCX and the AI Conversation Expert (ACE), Spectrum Business is poised to enhance the value offered to mid-market and large enterprises. Firms are increasingly focused on creating unified experiences to reduce inefficiencies and improve customer satisfaction.
Investors should take a close look at this development, as it underscores a strategic pivot toward digital transformation—crucial for businesses competing in an increasingly technology-driven marketplace. The move to deliver an omnichannel contact center consolidates customer engagement touchpoints, potentially leading to enhanced customer retention and deeper insights into customer behavior. Enhanced features, such as AI Quality Management to monitor conversations for sentiment and compliance, can turn routine interactions into actionable business intelligence, a significant asset in today’s data-oriented landscape.
Moreover, ACE’s ability to transcribe and analyze sales calls not only streamlines processes by eliminating manual data entry but also bolsters sales strategies through actionable insights directly synced to CRM systems. This highlights a growing trend toward automation in enhancing employee productivity and decision-making.
For companies operating in sectors such as healthcare, education, and financial services—where service delivery is paramount—the combination of Spectrum's reliable network and RingCentral's advanced capabilities offers a compelling competitive advantage.
In conclusion, investors should consider the potential growth trajectory for Spectrum (NASDAQ: CHTR) and RingCentral (NYSE: RNG) in light of this partnership. Capitalizing on the burgeoning demand for integrated communication solutions will be key in unlocking sustained value in the evolving landscape of customer experience management.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
PR Newswire
UCX with RingCentral Drives Higher-Quality Customer Interactions, Deeper Insights and Accelerated Business Growth
STAMFORD, Conn. and BELMONT, Calif., March 11, 2026 /PRNewswire/ -- Spectrum and RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced a significant expansion of their partnership to make RingCentral's RingCXTM, an AI-first omnichannel contact center, and its AI Conversation Expert (ACETM), advanced conversation intelligence, available to Spectrum Business customers. As the latest additions to the newly minted Unified Customer Experience (UCX) with RingCentral portfolio, RingCX and ACE integrate the companies' existing Unified Communications with RingCentral's solution for mid-sized and large customers. Delivered over Spectrum's managed network, UCX with RingCentral drives higher-quality customer interactions, deeper insight and accelerated growth.
By combining communications, contact center and embedded AI, UCX with RingCentral eliminates fragmented systems and disconnected workflows. Spectrum Business customers, including mid-market and enterprise businesses, gain end-to-end visibility across service performance and sales execution, from first customer contact through revenue realization, resulting in faster resolution, improved quality and smarter decision-making across the organization; all backed by Spectrum's expert onboarding services, network reliability and 24/7 local support.
"Mid-market and large business organizations face challenges when using multiple tools for communications and customer experience interactions, which can create fragmented workflows and inconsistent service," said Keith Dardis, Executive Vice President, Spectrum Business. "UCX with RingCentral solves this by offering one cloud-based solution on Spectrum's network, giving Spectrum Business customers a reliable, unified experience. This matters to multiple industries, including healthcare, education, government and financial services, where simplicity, security and performance are essential."
What's New for Spectrum Business Customers
With the launch of UCX with RingCentral, Spectrum Business customers gain access to robust customer engagement and AI capabilities that transform customer and employee interactions into actionable business insights.
- RingCX: An AI-first omnichannel contact center that unifies voice, video, and over 20 digital channels—including SMS, web chat, and social media—into one secure cloud workspace. With integrated AI Quality Management, the platform automatically scores 100% of interactions to capture real-time sentiment and conversation analytics. By identifying emerging trends and ensuring rigorous compliance, RingCX provides total visibility into service quality while eliminating the need for manual supervisor reviews.
- AI Conversation Expert (ACE): An add-on to Unified Communications with RingCentral, ACE transforms every sales interaction into a strategic asset. By transcribing and analyzing every call and meeting, ACE delivers deep revenue intelligence that identifies deal risks, tracks competitor mentions and uncovers winning sales behaviors. By syncing actionable insights directly to the CRM, ACE eliminates manual data entry. With automated coaching and sentiment analytics, ACE empowers business leaders to scale top-tier performance, increase win rates, and drive predictable revenue growth across the organization.
"Launching UCX with RingCentral, we're transforming every interaction into an opportunity," said Sandra Krief, SVP, Global Service Providers at RingCentral. "By embedding intelligence at the core of every conversation, we're enabling organizations to drive faster resolutions, deeper insights, and measurable business growth."
Availability
Spectrum Business and RingCentral will showcase UCX with RingCentral this week at HIMSS 2026 and Enterprise Connect in Las Vegas. HIMSS attendees can see live demos and speak with product experts at the Spectrum Business booth #2260 and AI Pavilion Kiosk #10018-33. Briefings will also be available onsite at Enterprise Connect at booth #705.
UCX with RingCentral will be available to Spectrum Business customers nationwide in late March. More information about Spectrum Business and UCX with RingCentral is available at Spectrum's UCX site.
About Spectrum
Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company available to 58 million homes and small to large businesses across 41 states. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
More information can be found at corporate.charter.com.
About RingCentral
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
© 2026 RingCentral, Inc. All rights reserved. RingCentral, RingCX, ACE, and the RingCentral logo are trademarks of RingCentral, Inc.
SOURCE Charter Communications, Inc.
FAQ**
How will the integration of RingCentral's AI-powered tools within Spectrum Business's offerings impact the competitive landscape for Charter Communications Inc. (CHTR) in the telecommunications market?
What specific metrics will Spectrum Business and RingCentral use to measure the success of the UCX platform in enhancing customer experience and driving revenue growth for Charter Communications Inc. (CHTR)?
Considering the increasing importance of data privacy, how are Spectrum Business and RingCentral ensuring compliance with regulations while deploying AI technology as part of their partnership for Charter Communications Inc. (CHTR)?
What enhancements can we expect in customer engagement and operational efficiency for Spectrum Business customers as a result of this partnership between Charter Communications Inc. (CHTR) and RingCentral?
**MWN-AI FAQ is based on asking OpenAI questions about Charter Communications Inc. (NASDAQ: CHTR).
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