Customers Bank Joins Qualia's Bank Partner Network
MWN-AI** Summary
Customers Bank (NYSE: CUBI) has announced its new partnership with Qualia, joining the Qualia Bank Partner Network, which aims to enhance the efficiency and security of title and escrow services across the nation. This collaboration fuses Customers Bank’s title and escrow offerings with Qualia’s advanced AI-driven digital closing platform, providing settlement service providers with a streamlined transaction and onboarding experience.
The integration will offer numerous benefits, including automated account item clearing, simplified onboarding, and enhanced fraud protection solutions, such as the Qualia Shield—specifically designed to combat wire fraud in the title and escrow sector. This integration allows customers to efficiently manage wire transactions directly within the Qualia software, significantly reducing the risk of errors while boosting operational efficiency.
Brett Shulick, Executive Vice President at Customers Bank, emphasized that this partnership is crucial for easing the operational pressures faced by title and escrow companies, enabling them to maintain high standards of security and accuracy. Furthermore, the collaboration promises to help these companies decrease manual processes, ultimately enhancing customer experience.
Sam Sidhu, Customers Bank’s President and CEO, highlighted the bank's commitment to investing in innovative digital solutions tailored to meet the specific needs of specialized industries, positioning the bank as a tech-driven partner in the future of banking.
Qualia’s Chief Strategy Officer, Jackson Reynolds, echoed these sentiments, underscoring the importance of banking integrations in facilitating secure and efficient closing processes. With Customers Bank's extensive industry expertise and technological capabilities, the partnership is set to significantly improve the real estate closing experience. Overall, the collaboration not only addresses current industry demands but also aligns with Customers Bank’s broader strategy of investing in client-centric, technology-enabled banking services.
MWN-AI** Analysis
Customers Bank joining Qualia's Bank Partner Network is a strategic move that aligns with the growing demand for enhanced efficiency and security in the title and escrow sectors. This collaboration leverages Customers Bank's strong technology-enabled banking solutions with Qualia's innovative AI-powered digital closing platform, ultimately streamlining operations for settlement service providers.
From an investment perspective, this partnership positions Customers Bank (NYSE: CUBI) to capture a significant portion of the evolving digital real estate closing market. The integration of advanced services, such as automated account clearing and fraud protection through Qualia Shield, is likely to attract more title and escrow companies seeking to modernize their operations amidst increasing regulatory and security pressures. As organizations prioritize operational efficiency, this collaboration provides a competitive edge that could lead to increased market share for Customers Bank.
Additionally, the emphasis on reducing manual processes and enhancing fraud protection can help improve customer trust and satisfaction. Given that Customers Bank has been recognized as a top performer in the banking sector—ranking first among midsize banks in 2024—investors may consider this partnership as a catalyst for future growth. The positive Net Promoter Score also reflects a strong client base, which could translate into greater retention rates as these improvements roll out.
Moreover, Customers Bank's ability to offer credits that offset bank fees will empower clients to utilize more services, thereby enhancing overall revenue streams. For investors focused on the financial services industry, CUBI represents an attractive opportunity, bolstered by ongoing investments in technology and strategic partnerships that align with modern banking needs.
In conclusion, potential investors should closely monitor Customers Bank as it continues to innovate and adapt in a rapidly changing environment, positioning itself effectively for sustainable growth and profitability in the long term.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
The collaboration will enhance existing accounting clearance and fraud protection capabilities
Customers Bancorp, Inc. (NYSE: CUBI) announced today that the organization has joined the Qualia Bank Partner Network . Combining Customers Bank’s existing title and escrow services with Qualia's leading AI-powered digital real estate closing platform will create a seamless onboarding and transaction experience for settlement service providers nationwide.
Today, title and escrow companies using Customers Bank’s and Qualia’s platforms will benefit from services and integrations that include streamlined onboarding and set-up, automated clearing of account items, positive pay file delivery, and daily clearing. Future enhancements will include full integration with Qualia Shield, a best-in-class wire fraud prevention solution built for title and escrow professionals. This integration will allow customers to originate wires from Qualia software and receive incoming wires directly in their software environment, improving efficiency, reducing errors, and incorporating fraud prevention directly into workflows.
“Title and escrow companies are under increasing pressure to move faster while maintaining the highest standards of accuracy and security,” said Brett Shulick, Executive Vice President, Managing Director of Title Solutions, Customers Bank. “By joining the Qualia Bank Partner Network, we’re helping clients streamline workflows, reduce manual touchpoints, and improve the speed and reliability of critical accounting and payment processes. The result is a more efficient operation and a better overall experience for the customers they serve.”
The Qualia Bank Partner Network includes a shortlist of the nation’s top-tier escrow banking institutions. In an industry where transactions involve the movement of large sums of money within tightly defined closing timelines, the enhanced capabilities created from this collaboration will help reduce friction and support more efficient and reliable processes. Additionally, customers earn credits that can be used to cover bank fees and other technology costs that would otherwise not be available.
“Our collaboration with Qualia is just one example of how we’re continuously investing in smart digital solutions that enhance security, scalability and ease of use, especially for specialized industries like title and escrow,” said Sam Sidhu, President and CEO of Customers Bank. “Customers Bank and Qualia are a natural fit – our tech-forward banking model complements Qualia’s innovative real estate closing platform, creating a symbiotic partnership that delivers faster, safer closings. It’s part of our commitment to building connected partnerships that power high-growth customers today and the future of banking.”
Customers Bank remains committed to investing in banking capabilities tailored to meet its clients’ unique needs. In October 2025, the Bank added a 16 person, nationally recognized title-industry banking team that brings deep industry knowledge and a full-service support model to deliver exceptional service to clients across the title insurance and real estate settlement ecosystem.
“We're excited to welcome Customers Bank to the Qualia Bank Partner Network,” said Jackson Reynolds, Chief Strategy Officer at Qualia. “Banking integrations are central to delivering a smoother, and more secure closing experience. Customers Bank brings the industry expertise and digital capabilities to help our customers do exactly that, making them a natural partner.”
To learn more about Customers Bank’s Title Solutions Group, read here .
Institutional Background
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over $24 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank’s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:
- Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)
- No. 72 out of the 100 largest publicly traded banks in 2025 Forbes Best Banks list
- Net Promoter Score of 81 compared to industry average of 41
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com .
About Qualia
Qualia is the real estate industry’s leading AI-powered digital closing platform. The Qualia platform is used by title, escrow, real estate, and mortgage lending professionals to transform home buying and selling into simple, secure, and enjoyable experiences for millions of homeowners each year. Qualia’s comprehensive offerings include an agentic AI system, Qualia Clear, that supports title & escrow professionals’ work and automates their workflows; a suite of cloud-based applications for accounting, reporting, communications, and fraud prevention; and an expansive network of product and service integrations. Qualia is headquartered in San Francisco, CA and has offices in Austin, TX, and Concord, NH. For more information on Qualia, visit www.qualia.com .
Learn more: www.customersbank.com .
View source version on businesswire.com: https://www.businesswire.com/news/home/20260202483033/en/
Laura Vele
SVP, Chief Marketing Officer
(646) 315-2017
lvele@customersbank.com
FAQ**
How will the partnership between Customers Bancorp Inc (CUBI) and Qualia specifically enhance the fraud protection capabilities for title and escrow companies using their platforms?
What specific competitive advantages does Customers Bancorp Inc (CUBI) expect to gain by integrating its services with Qualia's AI-powered digital real estate closing platform?
How does the collaboration with Qualia fit into Customers Bancorp Inc (CUBI)'s broader strategy for investing in technology-enabled solutions within the banking sector?
What feedback or data does Customers Bancorp Inc (CUBI) have regarding client satisfaction and operational efficiency since joining the Qualia Bank Partner Network?
**MWN-AI FAQ is based on asking OpenAI questions about Customers Bancorp Inc (NYSE: CUBI).
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