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More companies outsource contact centers as requirements expand, stakes for enterprise reputation increase, ISG Provider Lens™ report says U.S. enterprise demand for contact center services is stronger than ever as customer experience becomes a major metric of bus...
Combined market up 1% in Q3, but down 2% sequentially ISG maintains 2022 global growth forecast for managed services, lowers XaaS forecast Demand for IT and business services in the Americas appears to be slowing amid rising economic concerns, the latest state-of-the...
For many enterprises facing changing customer expectations and technologies, as-a-service offerings are the fastest way forward, ISG Provider Lens™ report says Rapid changes in contact center technologies are leading more enterprises to outsource these operations to c...
EMEA’s third-quarter combined ACV still near record highs, but sequential growth slowing Record contracting activity seen in managed services, while XaaS spending slows Europe’s IT and business services market continued its year-over-year growth in the ...
Workday starts to replace legacy workforce management as governments face new, pandemic-induced challenges, ISG Provider Lens™ report says Migration to the cloud by the U.S. public sector, gaining momentum in the wake of the COVID-19 pandemic, is helping to make Workd...
Digitalization, pandemic effects nudge enterprises toward modern, SaaS-based workforce management that meets European requirements, ISG Provider Lens™ report says European enterprises are beginning to adopt the Workday platform as they modernize their human capital ma...
Global combined market down for first time in a quarter since 2016 Contracting activity, however, remains at near record levels ISG maintains full-year growth forecast for managed services, lowers XaaS forecast Global spending on IT and business services pull...
Many U.S. companies are leaving traditional ERP for cloud-based Workday, seeking scalability and flexibility to manage distributed workforces, ISG Provider Lens™ report says More enterprises in the U.S. are migrating human capital management (HCM) functions from on-pr...
ISG expert outlines cloud assessments and cybersecurity strategies to protect cloud-based workloads during ITPro Today / InformationWeek virtual event Cloud assessments can significantly limit cyberattacks on cloud platforms – the target of nearly half the bre...
Technology adoption makes British power sector a leader in smart grids, but infrastructure and customer engagement challenges remain, ISG Provider Lens™ report says Utility companies in the U.K. have made significant strides in digital transformation in response to fa...
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ISG eBook features each woman selected as a finalist for the annual program across the Americas, EMEA, Asia Pacific and India Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm, today announced the finalists for the 2024 ...
A growing business-wide awareness of security threats helps employees understand their role in safeguarding enterprise assets, ISG Provider Lens™ report says Enterprises in the U.K. are responding to a heightened risk of cyberattacks by integrating individual security tools into ...
Breaches of critical infrastructure trigger increasing regulation, investments in advanced, flexible systems and services, ISG Provider Lens™ report says Australian enterprises and government agencies are making cybersecurity a strategic priority as attacks in the country become ...