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Advanced customer experience solutions and services remain vital to enterprise success and are more critical than ever in Europe, ISG Provider Lens™ report says Enterprises throughout Europe are rapidly moving from in-house operations to external service providers to meet the gro...
As customer experience becomes central to company performance, enterprises turn to cloud solutions and service providers, ISG Provider Lens™ report says Changes in contact center management and consumer behavior since the COVID-19 pandemic have led many Australian enterprises to ...
Partner engagements are increasing as enterprises aggressively adopt AI, analytics, cloud migration, ISG Provider Lens™ report says Enterprises in the U.S. are engaging with customer experience services providers as they seek to rapidly automate contact centers and move them ...
Firms seek help with automation, expert skills as outstanding customer experience becomes essential to business success, ISG Provider Lens™ report says Enterprises worldwide are turning to service providers to transform contact center customer experience, increasingly important f...
Contact center performance now affects enterprise value, so more companies are embracing cloud-based contact platforms, ISG Provider Lens™ report says The use of contact-center-as-a-service (CCaaS) platforms is becoming a mainstream enterprise strategy as consumer demands change ...
NEW YORK, NY / ACCESSWIRE / September 19, 2023 / Sidoti Events, LLC, an affiliate of Sidoti & Company, LLC, has released the presentation schedule and weblinks for its two-day September Small-Cap Conference taking place Wednesday and Thursday, September 20-21, 2023. The presentation schedule...
VANCOUVER, British Columbia, Sept. 18, 2023 (GLOBE NEWSWIRE) -- Imperial Metals Corporation (“Imperial” or the “Company”) (TSX:III) reports diamond drill results for hole CW-23-01B, the first of five drill holes from the Whiting Creek 2023 exploration program. The ...
Companies still engaging service providers to add employee self-service, AI-based compliance and other features, ISG Provider Lens™ report says Demand for payroll outsourcing remains high in the U.S. as enterprises seek new features to improve employee experience, according to a ...
Weeklong gathering in Dallas, featuring two industry conferences and a gala awards dinner, attracts 750 executives ISG delivers findings of first-ever State of Applied Generative AI Market report, provides sneak peek of new, SaaS-based next-gen sourcing solution A record 750 exe...
Standard Chartered Bank, Citi, Santander Germany, Crédit Mutuel, Conseil National Stratégique de l’Intelligence Artificielle, France FinTech, OCBF and Engine by Starling to join ISG TechXchange: BFS in Paris Banking and financial services firms are navigating macroecono...
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Services help companies meet strategic goals by improving decision-making, employee experiences and business outcomes, ISG Provider Lens™ report says Enterprises in the U.S. are reinventing their approach to human resources with the help of outsourcing providers that are making s...
Service providers help companies assemble unique combinations of public and private clouds and colocation resources, ISG Provider Lens™ report says Enterprises in Asia Pacific are turning to hybrid cloud and data center services to meet specialized business, legal, cultural and I...
Companies in the U.K. are shifting away from on-premises environments and moving toward managed hosting services, ISG Provider Lens™ report says Enterprises in the U.K. are looking beyond public clouds and increasingly seeking services from private and hybrid cloud providers, acc...