Manhattan Associates Announces Commercial Availability of its AI Agent Workforce
MWN-AI** Summary
Manhattan Associates (NASDAQ: MANH), a leader in supply chain commerce, has announced the availability of its innovative AI Agent Workforce, which is now integrated into its Manhattan Active® solutions. These AI Agents are designed to operate within the Manhattan Active® Platform, enhancing decision-making and operational efficiency in real-time, unlike previous overlay solutions.
The AI Agent Workforce is tailored for modern retail and supply chain operations, offering two primary types of agents: Interactive Agents and Autonomous Agents. Interactive Agents serve as digital assistants, streamlining tasks and guiding associates to improve productivity. Conversely, Autonomous Agents operate in the background, monitoring workflows, automating repetitive tasks, and proactively addressing operational issues, thus significantly minimizing manual labor and enhancing service levels.
For illustrative purposes, the Store Associate Agent provides instant sales performance metrics, while the Labor Agent offers strategic guidance on workforce allocation based on outstanding tasks. These capabilities allow businesses to optimize operations effectively. An early adopter, Eaton, has implemented several of Manhattan's Active Agents within its Warehouse Management processes, resulting in improved resource deployment and operational efficiency.
Manhattan also introduced the Agent Foundry™, a platform allowing customers to design new agents using natural language or customize existing ones. This ensures interoperability with customer-built agents, streamlining operations further.
Sanjeev Siotia, EVP & CTO of Manhattan Associates, stated that these AI Agents mark a transformative evolution in retail and supply chain solutions, emphasizing their operational readiness and efficiency. For a demonstration, interested parties are invited to visit Manhattan's Booth #5338 at NRF 2026, showcasing their commitment to innovation and leadership in the supply chain sector.
MWN-AI** Analysis
Manhattan Associates (NASDAQ: MANH) recently announced the commercial availability of its AI Agent Workforce, representing a significant innovation in supply chain and retail management. This move positions the company to leverage its AI capabilities in optimizing real-time operational performance, ultimately driving improved efficiency and responsiveness in supply chain management.
Investors should view this announcement as a potentially pivotal moment for Manhattan Associates. The integration of AI agents directly within the Manhattan Active® Platform indicates a seamless blend of machine learning with operational workflows, enhancing customer engagement, and decision-making processes across various business functions. This deep integration allows companies to move beyond traditional data analysis to proactive, actionable insights—significantly reducing manual tasks and improving service levels.
The features of the AI Agents, including user-facing Interactive Agents and back-end Autonomous Agents, suggest an opportunity for Manhattan to capture additional market share in the competitive technology landscape by attracting businesses looking to enhance their operational efficiency. The prospects for revenue growth appear solid as these innovations could lead to increased adoption rates among prospective clients.
From a broader market perspective, businesses that effectively implement advanced technologies such as AI are likely to gain a competitive edge through improved productivity and customer service—factors that are essential to thriving in today’s fast-paced environment. Moreover, early adopter success stories, such as Eaton’s collaboration with Manhattan, further validate the tangible benefits these AI solutions can deliver.
For investors, a strategic recommendation would be to watch for signs of increased adoption among Manhattan’s customer base in the coming quarters. Should the company successfully capitalize on this innovation, it could lead to elevated revenue projections and corresponding stock performance. In conclusion, Manhattan’s move into AI-driven operational capabilities not only enhances its product offering but also opens new avenues for growth in the evolving supply chain landscape.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
Manhattan Associates (NASDAQ: MANH), the global leader in supply chain commerce with unmatched AI capabilities, today announced the commercial availability of its AI Agents. This new generation of intelligent, enterprise-ready agents are directly embedded in all Manhattan Active® solutions . Unlike overlay solutions that sit on top of legacy data lakes, these agents live within the Manhattan Active® Platform , enabling them to take real-time action with full operational context, transforming supply chain commerce execution, optimization, and user experiences.
Purpose-built for modern retail and supply chain operations, Manhattan’s AI Agents unlock faster decision-making, higher productivity, and continuous improvement from the get-go. Our Interactive Agents are digital assistants, designed for key user roles across Manhattan Active solutions, helping associates work faster and more accurately by simplifying tasks, guiding decisions, and boosting daily productivity. Our Autonomous Agents function intelligently in the background, continuously monitor operations, automate repetitive work, identify operational issues and automatically remedy them - dramatically reducing manual effort while improving service levels.
For example, within our omnichannel solutions, our Store Associate Agent provides real-time sales performance assessments and insights. Likewise, our Contact Center Agent provides contextually relevant key customer insights enhancing the speed and effectiveness of associates. On the supply chain front, our Labor Agent provides powerful guidance on workforce deployment across departments, based on remaining work to be completed. Meanwhile, our Shipment Tracking agent identifies potential issues and recommends compensatory actions.
As part of Manhattan Active Agents, customers also gain access to Manhattan Agent Foundry™ . This is a groundbreaking platform that enables customers to easily build new agents using simple natural language or quickly customize an existing agent from Manhattan using our wide array of API and other platform capabilities that fit their unique needs. They can also work with Manhattan or third-party partners to develop these specialized agents. All agents built in Manhattan Agent Foundry are compatible with A2A and MCP Agentic communication standards, ensuring seamless interoperability - with each other and with enterprise agents that customers build themselves.
Eaton, an intelligent power management company, is an early access customer using several of our Active Agents within Warehouse Management. Through the use of the base Wave Coordinator and Labor Agents, Eaton is more nimbly deploying their associates to the right zone to complete fulfillment activities. Additionally, Eaton and Manhattan have collaborated to use Active Foundry to create a Dock Agent to monitor workflow and expedite select tasks.
“At Eaton we’re driving new levels of speed and automation enabling our teams to be more customer focused. Active Agents are delivering real-time insights and actionable recommendations that are improving operational efficiency,” said Steve Sprecher, IT Director at Eaton. “The Wave Coordinator Agent and the live labor planning recommendations are helping us increase efficiency and allocate resources more effectively – key steps in supporting Eaton’s strategy to deliver superior service and remain a trusted choice for customers and partners.”
“Our AI Agents represent a fundamental shift in how efficiently retail and supply chain solutions function,” said Sanjeev Siotia, EVP & CTO , Manhattan. “We’ve combined deep domain intelligence with agentic automation to move beyond the hype of chatbots. With their operational readiness, these agents diagnose root causes and orchestrate workflows to fix them efficiently. They don’t just assist - they act. In this competitive and fast-paced ecosystem, our agents’ workforce gives our customers a simpler, faster, and more efficient way to function and succeed.”
For a demo and more details, visit Manhattan’s Booth #5338 at NRF 2026.
Receive up-to-date product, customer and partner news directly from Manhattan on LinkedIn .
ABOUT MANHATTAN ASSOCIATES:
Manhattan Associates is a global technology leader, providing supply chain and omnichannel commerce solutions with unmatched AI capabilities. We design, build and offer best-in-class, AI-powered, cloud-based solutions that drive resilience and efficiency for businesses. We enable enterprises to uniquely unify front-end sales with back-end supply chain execution.
Our commitment to innovation, cloud-native platform and API-first architecture create simpler experiences and faster paths to value for our customers. We empower them to preempt and react to emerging trends and global disruptions with technical expertise and operational confidence, transforming challenges into competitive advantage. For more information, please visit www.manh.com .
View source version on businesswire.com: https://www.businesswire.com/news/home/20260108291205/en/
Press Contact:
Devika Goel
Manhattan Associates
Tel: +1 470-435-1566
dgoel@manh.com
FAQ**
How does Manhattan Associates Inc. MANH plan to leverage its AI Agents to enhance operational efficiency within the supply chain commerce sector in the next 1-2 years?
What specific metrics is Manhattan Associates Inc. MANH using to measure the success and impact of its AI Agents on customer operations?
Can you provide examples of how customers, such as Eaton, have reported tangible improvements after implementing the AI Agents of Manhattan Associates Inc. MANH?
How does Manhattan Associates Inc. MANH ensure seamless interoperability of the AI Agents built using the Manhattan Agent Foundry with existing enterprise systems?
**MWN-AI FAQ is based on asking OpenAI questions about Manhattan Associates Inc. (NASDAQ: MANH).
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