ServiceNow Launches AI Control Tower, a Centralized Command Center to Govern, Manage, Secure, and Realize Value From Any AI Agent, Model, and Workflow
MWN-AI** Summary
At the annual Knowledge 2025 event, ServiceNow unveiled its new AI Control Tower, a centralized platform designed to effectively govern and manage AI agents, models, and workflows, enhancing integration within enterprise strategies. This innovation aims to optimize AI investments, ensuring responsible deployment and maximizing return on investment. The AI Control Tower, along with the newly introduced AI Agent Fabric, facilitates improved communication and collaboration among agents, regardless of whether they are ServiceNow or third-party solutions.
Key partnerships with notable companies like Accenture, Adobe, Cisco, Google Cloud, IBM, Microsoft, and Zoom will drive the first integrations of the AI Agent Fabric. These alliances promise seamless workflows across various AI applications, enhancing enterprise capabilities significantly. The AI Control Tower provides comprehensive visibility and control over all AI operations, enabling businesses to monitor compliance, manage risks, and ensure alignment with overall strategic goals.
As organizations increasingly integrate AI into their operations, tools like AI Control Tower will be critical in managing this burgeoning digital workforce. Amit Zavery, ServiceNow's president and COO, emphasized that effective coordination of AI agents mirrors the management of human employees, ensuring that AI initiatives deliver measurable results.
According to IDC, centralized solutions such as the AI Control Tower are essential for organizations looking to manage their AI assets effectively as the demand for AI capabilities soars. The AI Agent Fabric enhances this by allowing for seamless collaboration among various agents and tools, further streamlining enterprise workflows.
In conclusion, ServiceNow's AI Control Tower and AI Agent Fabric represent pivotal advancements in AI governance, promising businesses the tools necessary to harness and optimize their AI capabilities while driving tangible business value. These solutions are set for broader rollout, with AI Control Tower now available and AI Agent Fabric launching for early adopters.
MWN-AI** Analysis
ServiceNow's recent launch of the AI Control Tower and AI Agent Fabric positions it at the forefront of AI management and orchestration. The AI Control Tower acts as a centralized command center, enabling organizations to oversee AI agents effectively while ensuring compliance and maximizing returns on AI investments. For investors, this development signals a pivotal shift in enterprise AI governance, particularly as enterprises are predicted to demand sophisticated tools for managing AI systems.
The integration of AI Agent Fabric enhances the capabilities of the Control Tower by enabling seamless communication among various AI agents and models. This is particularly significant given the projected growth of AI's economic impact, estimated at $22.3 trillion by 2030. By leveraging AI Control Tower’s comprehensive governance and performance metrics, businesses can optimize their AI strategies, aligning them closely with enterprise goals. This not only mitigates operational risks but also enhances regulatory compliance, which is expected to resonate well with customers, thereby boosting ServiceNow's market reputation.
ServiceNow's strategic partnerships with technology giants like IBM, Microsoft, and Google Cloud are set to amplify the adoption of this new platform. These collaborations are poised to foster an ecosystem that enhances cross-platform AI capabilities, appealing to a broad customer base across multiple industries.
For potential investors, ServiceNow's shares (NYSE: NOW) may present a valuable opportunity as AI control and management becomes increasingly critical to organizational success. Current trends suggest robust growth prospects for the company as enterprises turn to centralized solutions like the AI Control Tower to streamline operations and manage AI complexity.
In summary, ServiceNow's AI innovations are pragmatically aligned with market demands for AI governance, presenting a strong investment case as enterprises navigate the evolving landscape of artificial intelligence.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
AI Control Tower optimizes AI investments and ensures seamless, responsible integration into customers’ enterprise strategies from a single unified platform
Newly released AI Agent Fabric delivers new levels of agent-to-agent and multi-model communication and collaboration
Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom plan to offer first AI Agent Fabric integrations for seamless workflows
Knowledge 2025 – Today, at ServiceNow’s annual customer and partner event, Knowledge 2025 , ServiceNow (NYSE: NOW), the AI platform for business transformation, launched the new AI Control Tower , a centralized command center to govern, manage, secure, and realize value from any ServiceNow and third-party AI agent, model, and workflow on a single unified platform. AI Control Tower optimizes AI investments and ensures seamless, responsible integration into customers’ enterprise strategies. In addition to AI Control Tower, ServiceNow also introduced AI Agent Fabric, a solution that delivers new levels of agent-to-agent and multi-model communication and collaboration. ServiceNow partners, including Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom, are among those to be offering the first AI Agent Fabric integrations for seamless, wall to wall enterprise workflows across third-party agents.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250506205072/en/
According to Gartner®, “By 2028, enterprises using AI governance platforms will achieve 30% higher customer trust ratings and 25% better regulatory compliance scores than their competitors,” signaling an increased benefit to AI orchestration at the enterprise level. ServiceNow AI Control Tower is AI management at unprecedented scale – allowing customers to see all their AI agents in action, understand what they’re working on, govern and track their impact, mitigate risk, keep them secure, and assign human managers to oversee their work. With the addition of AI Agent Fabric, organizations can seamlessly connect AI agents, orchestrators, and enterprise applications – built by ServiceNow or third-parties.
“As AI agents proliferate across enterprises, coordinating their work becomes as critical and complex as leading human employees, and companies need new tools to direct this new digital workforce,” said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. “With AI Control Tower, businesses can oversee AI workforces in the same way the human workforce is managed, ensuring each agent is aligned, coordinated, optimized, and delivering impact at scale. Only ServiceNow unites powerful workflows, industry-leading governance, and seamless orchestration with agentic AI excellence, enabling customers to scale AI and drive real, measurable outcomes.”
AI Control Tower maximizes ROI on AI investments
Embedded across all workflows in the ServiceNow AI Platform , and building on the recently announced AI Agent Orchestrator , the AI Control Tower centralizes strategy, governance, performance, and management across the entire AI ecosystem while driving enterprise-grade compliance and accountability. With the AI Control Tower customers achieve:
- Enterprise-wide AI visibility: Monitor and manage every AI agent, model, and workflow—native or third-party—in one place, applying consistent policies across the enterprise.
- Embedded compliance and AI governance: Proactively manage risk, including security and privacy, and monitor compliance across the AI lifecycle with comprehensive, integrated governance, risk, and compliance (GRC) capabilities.
- End-to-end lifecycle management of agentic operations: From ideation to deployment to optimization, AI Control Tower enables contextual decision-making and helps enforce guardrails across the enterprise.
- Real-time reporting : Dynamic dashboards provide operational insight and validate AI performance against key business outcomes like productivity and revenue impact so AI agents can then take action on it.
- Improved alignment between AI and business strategy : AI Control Tower helps customers better match their AI initiatives with overall enterprise business and tech goals, making sure they deliver real value.
“With AI solutions and services expected to generate a global cumulative impact of $22.3 trillion by 2030, the volume of AI assets organizations must manage will be unprecedented,” said Ritu Jyoti, group vice president/general manager for Worldwide AI and Data Market Research and Advisory Services at IDC. “The organizations that will see the greatest return on their AI investments will be those that utilize a centralized solution to govern, manage, and track their evolving agentic AI landscape, fostering trust and reinforcing the reliability and dependability of AI systems.”
Expanding orchestration with AI Agent Fabric
ServiceNow also debuted AI Agent Fabric , which acts as the communication backbone for entire AI ecosystems — enabling native collaboration between agentic systems. Unlike traditional AI solutions, AI Agent Fabric supports AI agent-to-AI agent, AI agent-to-tool, or even agentic system-to-agentic system, all using common protocols like Model Context Protocol (MCP) and Agent2Agent protocol (A2A). This allows both ServiceNow and third-party AI agents, tools, and systems to dynamically exchange information, coordinate tasks, and take action in real time.
With AI Agent Fabric, ServiceNow’s thousands of AI agents can work side-by-side with third-party agents to share context, coordinate actions, and drive outcomes, operating as part of a coordinated, intelligent system. Together with customers’ own domain-specific agents created through ServiceNow AI Agent Studio , plus current and future AI Agent Fabric integrations from Accenture, Adobe, Box, Cisco, Google Cloud, IBM, Jit, Microsoft, Moonhub, RADCOM, UKG, and Zoom, organizations can unlock new levels of collaboration and enable AI systems to work together for AI-powered workflow optimization across a broad range of platforms and services. These new integrations expand on the ServiceNow Marketplace , where ServiceNow’s industry-leading partner ecosystem can contribute to the thousands of AI agents already available from ServiceNow by building their own on the ServiceNow AI Platform.
AI Agent Fabric complements the recently announced ServiceNow Workflow Data Fabric , a breakthrough integrated data layer that allows customers to connect, understand, and act on structured, semi-structured, unstructured, and streaming data across the enterprise, inside and outside of ServiceNow. By offering both Workflow Data Fabric and AI Agent Fabric, ServiceNow further completes its vision of bringing AI, data, and workflows together for customers to help them supercharge their entire business with intelligently orchestrated agentic AI.
What our customers and partners are saying:
Box
“As AI reshapes every corner of the enterprise, the future will belong to platforms that turn intelligence into real action,” said Yashodha Bhavnani, VP of Product Management, AI Products at Box. “Together with ServiceNow, we’re reimagining the future of knowledge management as a catalyst for intelligent, agile enterprises. By embedding Box AI into ServiceNow’s advanced agentic workflows, we can transform how work gets done. From intelligent content management and analysis to templated document generation, our partnership will help businesses move faster and smarter.”
Cisco
“AI will have a profound and positive impact in every industry, but it also introduces new safety and security risks. The best defense the cybersecurity industry will have in this dynamic threat landscape will combine artificial and human intelligence,” said Jeetu Patel, EVP and Chief Product Officer at Cisco. “The integration of Cisco AI Defense with ServiceNow’s AI Platform is a perfect example of how powerful AI-powered insights can be combined with simplified workflows to ensure security teams can quickly turn threat detection into action. We look forward to further collaboration with ServiceNow to ensure AI Control Tower can be an incredible asset for our customers.”
Google Cloud
“To unlock maximum business value, AI agents must operate seamlessly across diverse applications, data, and clouds,” said Rao Surapaneni, VP, General Management, Business Applications Platform at Google Cloud. “Our collaboration with ServiceNow empowers customers to unify AI agents across their entire IT estates, speeding up business decisions with tools like ServiceNow's new AI Agent Fabric.”
IBM
“The true potential of agents hinges on their ability to work across companies' diverse technology estates, powered by all their existing applications and their own data,” said Ritika Gunnar, General Manager, Data and AI, IBM. “IBM and ServiceNow are both focused on piloting a bold new approach to interoperability—one that empowers organizations to deploy their AI agents across their full enterprise stack with unprecedented ease.”
Microsoft
“Through our work with ServiceNow as both a partner and customer, we are uplevelling our employee experiences by streamlining workflows and enhancing efficiencies through AI agents,” said Ulrich Homann, corporate vice president at Microsoft. “As we enter a new era of agentic AI, we look forward to harnessing ServiceNow’s AI Control Tower and AI Agent Fabric to deliver a new level of governance and orchestration for our AI agents so we can better push the boundaries and scale across several platforms for our customers.”
Thrive
“With ServiceNow's agentic AI solutions, Thrive has shifted our engineering resources closer to the customer, notably improving efficiency and providing improved resolution,” said Michael Gray, chief technology officer at Thrive. “The approach of AI automation and reskilling over the past six months has increased efficiency by routing over 315,000 tasks via automated workflows, which realized 21,000 hours of manual time saved in coding and directing of tasks. We look forward to seeing what else we can accomplish with ServiceNow's new AI Control Tower and AI Agent Fabric.”
UKG
“Co-innovation between UKG and ServiceNow will deliver a productivity boost to our mutual customers by enabling cross-system agent orchestration supercharged by the collective intelligence of our two companies,” said Suresh Vittal, Chief Product Officer at UKG. “We believe that together, we can create transformative experiences, like helping employees self-service 80% of their most requested HR tickets, to help everyone spend more time focused on the most important and rewarding aspects of their job.”
Availability
The ServiceNow AI Control Tower is now generally available. AI Agent Fabric is now available to early adopters and will be generally available in Q3 2025.
Additional information:
- Learn more about the new ServiceNow AI Control Tower .
- Learn more about ServiceNow Knowledge 2025 .
*Gartner, Top Strategic Technology Trends for 2025: AI Governance Platforms, 21 October 2024
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com .
© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250506205072/en/
Jacqueline Velasco
408 561-1937
press@servicenow.com
FAQ**
How does ServiceNow Inc. NOW plan to integrate AI Control Tower with existing enterprise strategies to maximize AI investments and enhance customer trust rates?
What specific features within the AI Control Tower does ServiceNow Inc. NOW believe will drive compliance and risk management for AI integrations?
Can you elaborate on how ServiceNow Inc. NOW’s AI Agent Fabric facilitates collaboration among third-party AI agents, and what benefits this brings to customer workflows?
What metrics will ServiceNow Inc. NOW use to measure the success and ROI of AI initiatives managed through the AI Control Tower?
**MWN-AI FAQ is based on asking OpenAI questions about ServiceNow Inc. (NYSE: NOW).
NASDAQ: NOW
NOW Trading
6.22% G/L:
$93.80 Last:
10,517,791 Volume:
$90.195 Open:
