PSE&G Ranked #1 for Residential Electric in the East among Large Utilities in J.D. Power 2025 Customer Satisfaction Study for 4th Consecutive Year
MWN-AI** Summary
Public Service Electric & Gas (PSE&G), New Jersey's largest utility, has achieved remarkable recognition by being ranked #1 for residential electric customer satisfaction among large utilities in the East for the fourth consecutive year, as reported in the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study. This accolade is a testament to PSE&G's unwavering commitment to delivering reliable and resilient energy services while prioritizing exceptional customer experience.
In this extensive survey, which involved over 127,000 residential customers, PSE&G excelled in key areas such as safety, reliability, problem resolution, and digital engagement. The utility also secured top-three rankings across all customer segments in both electric and gas categories for 2025. PSE&G's emphasis on adapting to customers' changing energy needs has shaped its efforts to provide affordable power, consistent service, and effective communication.
Dave Johnson, PSE&G's senior vice president and chief customer experience officer, expressed that the organization's dedication to remaining a trusted energy advisor is central to their mission. They strive to help customers manage their energy use and keep bills manageable, while engaging with the community through numerous events aimed at increasing access to payment assistance programs.
PSE&G's ongoing investment in infrastructure upgrades, customer technology, and energy efficiency initiatives has led to substantial savings for nearly 465,000 participants, amounting to an estimated $720 million annually in utility bill reductions. Their suite of programs includes home assessments and appliance rebates, aimed at fostering smarter energy consumption.
Ultimately, PSE&G's recognition by J.D. Power signifies its continued focus on customer-centric improvements, solidifying its role as a leading energy provider in New Jersey and beyond.
MWN-AI** Analysis
PSE&G's achievement of being ranked #1 for residential electric customer satisfaction in the East among large utilities for the fourth consecutive year by J.D. Power is a testament to its focus on reliability, customer service, and innovative energy solutions. Given this strong performance, investors should consider the implications for Public Service Enterprise Group Inc. (PSEG), the parent company of PSE&G.
This accolade enhances PSEG's reputation and can potentially attract new customers and investors, as consumer trust is a critical factor in utility sectors. The firm's ongoing investments in infrastructure and customer technology indicate a commitment to modernizing its service offerings, which may lead to increased operational efficiencies and higher customer retention rates.
Moreover, PSE&G’s proactive community engagement through programs like LIHEAP and energy efficiency initiatives demonstrates a strong alignment with current consumer trends towards sustainability and cost management. This positions PSEG favorably, especially as states increasingly mandate green energy policies.
While evaluating investment opportunities, potential investors should also consider the regulatory environment and any impacts from evolving energy policies. As PSEG is aligned with sustainability, this could mitigate regulatory risks compared to competitors. Additionally, PSEG’s inclusion in the Dow Jones Sustainability Index signals an ability to maintain performance in socially responsible investment criteria.
Furthermore, with nearly 465,000 customers participating in energy efficiency programs that save them substantial amounts, PSEG is strengthening customer loyalty and brand perception. This not only bolsters their current revenue streams but also opens avenues for future program expansion.
In conclusion, PSEG's focus on customer satisfaction, reliability, and sustainability initiatives provides a solid platform for investment. Analysts should keep an eye on ongoing developments in customer engagement strategies and regulatory trends that can influence PSEG's market position and future performance.
**MWN-AI Summary and Analysis is based on asking OpenAI to summarize and analyze this news release.
PSE&G Ranked #1 for Residential Electric in the East among Large Utilities in J.D. Power 2025 Customer Satisfaction Study for 4th Consecutive Year
PR Newswire
Top Honors Reflect PSE&G's Focus on Providing Reliable, Resilient Power and Exceptional Customer Service
NEWARK, N.J., Dec. 17, 2025 /PRNewswire/ -- Public Service Electric & Gas, New Jersey's largest utility, has once again been recognized as the highest-ranked utility in customer satisfaction among large electric utilities in the East Region, according to the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study?. This marks the fourth consecutive year PSE&G has earned the top position.
J.D. Power surveyed 127,103 residential customers and PSE&G achieved the #1 ranking for excellence across key customer experience categories — including safety and reliability, problem resolution, ease, digital channels, people and trust.
Collectively, PSE&G ranked in the top three spots in all areas of customer segments for electric and gas by J.D. Power in 2025. PSE&G ranked second in the electric business residential survey for large utilities in the East Region, second for the gas residential study and in third place for the gas business.
This recognition from our customers reflects PSE&G's long-standing focus on delivering reliable, affordable power while adapting to meet customers' evolving energy needs and expectations. The utility continues to invest in customer technology, and in infrastructure upgrades, modern technology and innovative programs that strengthen system reliability, reduce outages and help customers manage their energy use and costs.
"We work hard every day to be a trusted energy advisor for our customers," said Dave Johnson, senior vice president and chief customer experience officer at PSE&G. "From keeping bills as low as possible while powering modern life, to offering tools and programs that help families save energy and money, the focus of all of our employees is on serving and supporting our customers while delivering energy more reliably and safer than ever."
Throughout 2025, PSE&G continued to expand initiatives aimed at improving the customer experience and keeping bills as low as possible. PSE&G participated in more than 450 community events to help customers access available payment assistance programs such as the Low Income Home Energy Assistance Program (LIHEAP) and the Equal Payment Plan that divides the energy costs over 12-months into equal payments.
In addition to these efforts, PSE&G's suite of energy efficiency programs continues to deliver meaningful savings for customers. To date, nearly 465,000 residential and business customers have actively participated in energy efficiency initiatives, collectively saving an estimated more than $720 million annually on their utility bills. These savings reflect a range of offerings designed to help customers reduce energy use and manage utility costs, including home energy assessments, appliance rebates, and energy efficiency products available through the PSE&G Marketplace. For more information on PSE&G's energy efficiency programs, visit homeenergy.pseg.com for residential customers or bizenergy.pseg.com for business customers.
PSE&G remains focused on advancing customer-focused improvements and investing in the energy infrastructure needed to support New Jersey's homes, businesses and communities for generations to come.
About PSE&G
Public Service Electric & Gas Co. is New Jersey's oldest and largest gas and electric delivery public utility, as well as one of the nation's largest utilities. PSE&G has won the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region for 24 consecutive years. For the third consecutive year, PSE&G is the recipient of the ENERGY STAR Partner of the Year award in the Energy Efficiency Program Delivery category. PSE&G is a subsidiary of Public Service Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated infrastructure company focused on a clean energy future and has been named to the Dow Jones Sustainability Index for North America for 17 consecutive years (www.pseg.com).
CONTACT:
Media Relations
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973-430-7734
SOURCE Public Service Electric & Gas Company (PSE&G)
FAQ**
How does Public Service Enterprise Group Incorporated (PEG) plan to sustain PSE&G’s top customer satisfaction ranking in the competitive utilities market over the next few years?
In what ways does Public Service Enterprise Group Incorporated (PEG) intend to enhance its investment in customer technology to further improve PSE&G's service delivery and reliability?
What strategies is Public Service Enterprise Group Incorporated (PEG) implementing to address the evolving energy needs of customers while maintaining PSE&G's affordability and reliability?
How is Public Service Enterprise Group Incorporated (PEG) evaluating the impact of PSE&G's energy efficiency programs on customer satisfaction and overall utility costs in New Jersey?
**MWN-AI FAQ is based on asking OpenAI questions about Public Service Enterprise Group Incorporated (NYSE: PEG).
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